Sign in

Kuk Sool Won of Woodland

Sharing is caring! Have something to share about Kuk Sool Won of Woodland? Use RevDex to write a review
Reviews Kuk Sool Won of Woodland

Kuk Sool Won of Woodland Reviews (6)

In response to complaint# ***2, regarding Customer/Dad Customer/Dad states that our program turned out to not be a good fit for himself or his kidsHe also states that we did not meet our end of the contractWe are interested in clarification of what he means by his statement that we did not
meet our end of the contractWe do have a membership contract that keeps the members rate locked in at their current rate for a year so that it does not go up with inflation during that yearMembers are allowed to cancel their membership at anytime during their training in our programSo, we actually let them out of their month agreement anytime they feel they need to cancelHowever, if they go passed the day trial period, as stated earlier, they may cancel at any time but we require that the customer give us a day written noticeThe members may still attend classes during this period but it is not a requirement All of our programs have a day trial period that allows people to try the program out so that they may make an educated decision for themselves and / or familyThat way if the program was not a good fit for themselves or their family then they may cancel without any further financial obligationCustomer/Dad did not take advantage of the day option at any time On October 28, 2015, Customer/Dad called to inquire about classes for his sonsWe tentatively scheduled a free introductory lesson for his boysThey were unable to attend the original lesson, scheduled for November 7, 2015, so we rescheduled for November 20, During this free introductory lesson, it was determined that both boys qualified for our to year old program (Little Dragon Program)Our Program Director went over the terms of the contract, pricing, our month and month program options, cancellation procedures, etcCustomer/Dad said he needed to discuss the options with the boys’ mom and said that he would let us know what they decideOn Tuesday, November 24, 2015, mom walked in with the boys, without an appointment, and asked if the boys could be signed up for class at that momentSince the Program Director did not have another appointment scheduled, she met with mom on the spot and enrolled the boys onto our month Little Dragons Program because they decided not to do the month programDad gave card information over the phone and the boys were signed up that nightMom was informed that the program includes a 30-day risk free trial and that at any time during those first days if our program did not meet their expectations, they may cancel without any further financial obligationShe was also informed, after the days has passed, they may cancel but it will be with a 90-days noticeTuition would be due during that time and the boys could continue to receive the lessons until the expiration of that 90-day termThese cancellation procedures & terms were explained to Customer/Dad on November 20, 2015, on January 30, 2016, March 16, and again on April 15, We scheduled the family’s first attempted cancellation meeting for January 30, at 12pm per the request of Customer/DadHis boys did class at 11:30amWhile the boys were in class, Customer/Dad (dad) came up to the front desk stating that he did NOT wish to cancel the boys because he felt they did well in class that dayHe stated that they would fulfill their month commitment, but that they would not renew at the end of the contract termOur Program Director again went over the cancellation policy & procedures with him because he was going back and forth on his decision and offered to be available if he had any further questionsIt is also the reason why we have a formal cancellation procedure is because sometimes our members do go back and forth on whether they are going to actually cancel or stay as membersCustomer brought the boys to class on March 12, at 11:30am, while the older students were testingAt that moment, the Program Director spoke with himHe expressed that he would like for the boys to testThe Program Director stated that she would add their names to the matesting, scheduled for later that week and waived the late registration feeThe boys did not attend the matestingOn March 15, 2016, customer emailed program director and stated that he wanted to cancel the boys’ membershipsOn March 16, 2016, the Program director responded by email to offer meeting times and to reiterate cancellation procedures, with no response as to when customer was available to meetProgram director emailed and called again on March 18, to try to schedule a cancellation meeting, again no response on availabilityOn April 15, 2016, Customer/Dad called irate and told the female owner that his boys would no longer be attendingOwner explained that they would need to schedule a time to meet and fill out the cancellation formCustomer/Dad stated that he did not want to come in to sign anythingOwner explained that we require the binding signature to cancel as outlined in our contract termsCustomer/Dad said he works too much and is not availableOwner asked when he would be availableCustomer/Dad stated he could do before 8am or after 8pmOwner asked what day at 8:30pm would work and stated that she will stay late one day to complete the cancellation with himAt this point, Customer/Dad asked why they could not just quit and pay the last monthOwner explained that there is a month to month option that would allow for that, but it is more expensive than the program the boys are currently onHe said your program is too expensive nowThen, he asked will you take me to court over this matter? Owner stated, I could, but I would prefer not toAt this point, Customer/Dad hung up on the owner or the call was droppedThe owner redialed the number he had called fromCustomer/Dad stated in an aggressive tone “this is a business phone, do not call it again!” Again, he hung the phone up on the ownerCustomer/Dad then sent an email to the Program Director stating that he “would come to the cancellation meeting but would like a male present at the meeting or just a maleAny Monday or Tuesday at 7am or any day at 7pm would workPlease tell me the date and time and I will be there.” On April 18, 2016, Program Director emailed offering any evening at 7pm or 8:15pm for customer to meet with male ownerOn April 20, 2016, customer emailed program director to say he could meet tonightProgram director emailed and called to confirm that male owner would be available to meet at 8:15pm that night (April 20, 2016)Just after 7pm, customer emailed to state that he would not be able to meet tonight after allWe responded asking him to provide alternative availability, even weekend options, so that we may find a time that is convenient for both parties to meetWe are currently awaiting his responseIn regards to the desired settlement, we do not agree to adjust the outcome for the following reasons: (1) the customer was notified of the cancellation procedures multiple times, (2) he was given multiple program options to choose from and chose to go with the longest program we offer, (3) he has wavered from the beginning on whether he wanted his boys to continue training or quit which is the reason we have cancellation provisions spelled out in the contract, (4) our contract is thorough and is covered in person prior to being agreed to by the customer, (5) customer went home to discuss the program with the mother and returned of their free will to enroll in our program, (6) customer chose not to execute the 30-day cancellation back in December 2015, (7) had the customer executed his right to a 90-day cancellation when he scheduled his first cancellation meeting in January, his contract modification would have already been fulfilled, (7) our contract does allow students to cancel memberships at any time, with a 90-day noticeThis is not a cancellation fee as the students are still authorized to attend classes during this time and the customer’s remaining balance is forgiven(8) Additionally, it unclear as to what we did not deliver on, we have always had every class staffed with qualified and skillful instructors, any changes are always communicated in writing, as well as verbally, we instruct students on our curriculum and it is signed off on by instructors so that parents/students are aware of progress, we have all the equipment available and in safe working condition for the students to use, our facility is clean, water is provided for students at no additional cost, etc(9) Our policies and procedures are outlined in the contract so that it will ensure we provide consistent service to all our customersOur contract clearly outlines expectations of the customer, as well as of our programWe cannot bend the policies and procedures just because one person is unhappy with themAdditionally, he agreed to the terms and conditions outlined on the contractIf he did not want to abide by them, he should not have enrolled in our program

This company is fraudulentThey have sent me a notice of garnishment tied to a past due account from Sterling, Jewelers, Inc based out of Akron, OHI have contacted Sterling Jewelers, Inc and they have no record of an account under my name or social security number in their recordsI assumed that someone may have opened an account using identity theft, as I know that I have never had an account with Sterling but there is no record of me as a credit account holder with themDaniel NGordon aka Gordon, Aylworth & Tami, P.Cand Asset Acceptance, LLC have managed to file with Clark County Court for garnishment for an account that does not existThey also managed to report this to my creditI do not live in Washington and they have been sending their certified letters to my parents homeI will be seeking legal counsel and filing a police reportI am going to fight this in every way possibleI am a hard working, honost person that has been preyed upond by these con artists

I am currently on disability and have been for almost yearsand this is a bill collection for a bill that I don't even know what it is, I believe it is MedicalThey are sending me court documents for a town I don't live in anymore

Now in business as *** *** * *** *** Super scummy debt collecting attorneysIgnore your rights under FDCPA and will sue you hoping to get a default judgementWill ignore the fact that you have an attorney and still contact you directly which is illegalThey work for *** *** which is even scummier than they are - just *** itThey are under consent order from the CFPB for their illegal practices but do it anywayDon’t take their underhanded tacticsGet a lawyer and fight back like I did!

This is about this business sending me a letter about collection on a debt that was setteled by debt settlement years agoThis is the second "business" that has bought information about debts that were settled by debt settlementI have learned that contacting these debt collection companies is horrible and they harass in many waysThis particular debt collector already had numerous complaints against them on the web and has been flagged for inapproiate behavior and scammingI don't want it to escalate

Review: This program turned out to not be a good fit for me or my kids. They let you trial for 30 days but if you decide the program is not for you or your children then guess what, you pay for three months after you cancel!!! When I politely stated my discontent with the program and agreed to pay the last month fees the main female instructor (owner) told me that by law and contract I have to come in and cancel. She also stated that I cannot just cancel and I will continue to be charged for three months after. That is literally crazy to me. I like the freedom of deciding I no longer want to use a companies services and not have to pay for service I no longer use. If I only get 30 days to decide if the school works then why does kuk sool won get 90 days of my money? Not good business!!!

While I'm new to martial arts, I am not new to business and yes, I signed the contract but the conditions were not met on there end and yet they want to hold me to the letter of the contract. When you enter this place just know your entering an unreasonable contract. Even if you like the program offered, the contract is designed to financially benefit the studio and give them an unfair advantage in a legal situation.Desired Settlement: I want recognition from the business that there dependence and expectations of there contract is unfair in that its trial period and cancelation fees are not proportional. With that recognition, I want balance brought to the contract. You simply should not be allowed to charge for 90 days when your services are no longer of interest to your customers.

Business

Response:

In response to complaint# [redacted]2, regarding Customer/Dad Customer/Dad states that our program turned out to not be a good fit for himself or his kids. He also states that we did not meet our end of the contract. We are interested in clarification of what he means by his statement that we did not meet our end of the contract. We do have a membership contract that keeps the members rate locked in at their current rate for a year so that it does not go up with inflation during that year. Members are allowed to cancel their membership at anytime during their training in our program. So, we actually let them out of their 12 month agreement anytime they feel they need to cancel. However, if they go passed the 30 day trial period, as stated earlier, they may cancel at any time but we require that the customer give us a 90 day written notice. The members may still attend classes during this period but it is not a requirement. All of our programs have a 30 day trial period that allows people to try the program out so that they may make an educated decision for themselves and / or family. That way if the program was not a good fit for themselves or their family then they may cancel without any further financial obligation. Customer/Dad did not take advantage of the 30 day option at any time. On October 28, 2015, Customer/Dad called to inquire about classes for his sons. We tentatively scheduled a free introductory lesson for his boys. They were unable to attend the original lesson, scheduled for November 7, 2015, so we rescheduled for November 20, 2015. During this free introductory lesson, it was determined that both boys qualified for our 5 to 7 year old program (Little Dragon Program). Our Program Director went over the terms of the contract, pricing, our 6 month and 12 month program options, cancellation procedures, etc. Customer/Dad said he needed to discuss the options with the boys’ mom and said that he would let us know what they decide. On Tuesday, November 24, 2015, mom walked in with the boys, without an appointment, and asked if the boys could be signed up for class at that moment. Since the Program Director did not have another appointment scheduled, she met with mom on the spot and enrolled the boys onto our 12 month Little Dragons Program because they decided not to do the 6 month program. Dad gave card information over the phone and the boys were signed up that night. Mom was informed that the program includes a 30-day risk free trial and that at any time during those first 30 days if our program did not meet their expectations, they may cancel without any further financial obligation. She was also informed, after the 30 days has passed, they may cancel but it will be with a 90-days notice. Tuition would be due during that time and the boys could continue to receive the lessons until the expiration of that 90-day term. These cancellation procedures & terms were explained to Customer/Dad on November 20, 2015, on January 30, 2016, March 16, 2016 and again on April 15, 2016. We scheduled the family’s first attempted cancellation meeting for January 30, 2016 at 12pm per the request of Customer/Dad. His boys did class at 11:30am. While the boys were in class, Customer/Dad (dad) came up to the front desk stating that he did NOT wish to cancel the boys because he felt they did well in class that day. He stated that they would fulfill their 12 month commitment, but that they would not renew at the end of the contract term. Our Program Director again went over the cancellation policy & procedures with him because he was going back and forth on his decision and offered to be available if he had any further questions. It is also the reason why we have a formal cancellation procedure is because sometimes our members do go back and forth on whether they are going to actually cancel or stay as members. Customer brought the boys to class on March 12, 2016 at 11:30am, while the older students were testing. At that moment, the Program Director spoke with him. He expressed that he would like for the boys to test. The Program Director stated that she would add their names to the make-up testing, scheduled for later that week and waived the late registration fee. The boys did not attend the make-up testing. On March 15, 2016, customer emailed program director and stated that he wanted to cancel the boys’ memberships. On March 16, 2016, the Program director responded by email to offer meeting times and to reiterate cancellation procedures, with no response as to when customer was available to meet. Program director emailed and called again on March 18, 2016 to try to schedule a cancellation meeting, again no response on availability. On April 15, 2016, Customer/Dad called irate and told the female owner that his boys would no longer be attending. Owner explained that they would need to schedule a time to meet and fill out the cancellation form. Customer/Dad stated that he did not want to come in to sign anything. Owner explained that we require the binding signature to cancel as outlined in our contract terms. Customer/Dad said he works too much and is not available. Owner asked when he would be available. Customer/Dad stated he could do before 8am or after 8pm. Owner asked what day at 8:30pm would work and stated that she will stay late one day to complete the cancellation with him. At this point, Customer/Dad asked why they could not just quit and pay the last month. Owner explained that there is a month to month option that would allow for that, but it is more expensive than the program the boys are currently on. He said your program is too expensive now. Then, he asked will you take me to court over this matter? Owner stated, I could, but I would prefer not to. At this point, Customer/Dad hung up on the owner or the call was dropped. The owner redialed the number he had called from. Customer/Dad stated in an aggressive tone “this is a business phone, do not call it again!” Again, he hung the phone up on the owner. Customer/Dad then sent an email to the Program Director stating that he “would come to the cancellation meeting but would like a male present at the meeting or just a male. Any Monday or Tuesday at 7am or any day at 7pm would work. Please tell me the date and time and I will be there.” On April 18, 2016, Program Director emailed offering any evening at 7pm or 8:15pm for customer to meet with male owner. On April 20, 2016, customer emailed program director to say he could meet tonight. Program director emailed and called to confirm that male owner would be available to meet at 8:15pm that night (April 20, 2016). Just after 7pm, customer emailed to state that he would not be able to meet tonight after all. We responded asking him to provide alternative availability, even weekend options, so that we may find a time that is convenient for both parties to meet. We are currently awaiting his response. In regards to the desired settlement, we do not agree to adjust the outcome for the following reasons: (1) the customer was notified of the cancellation procedures multiple times, (2) he was given multiple program options to choose from and chose to go with the longest program we offer, (3) he has wavered from the beginning on whether he wanted his boys to continue training or quit which is the reason we have cancellation provisions spelled out in the contract, (4) our contract is thorough and is covered in person prior to being agreed to by the customer, (5) customer went home to discuss the program with the mother and returned of their free will to enroll in our program, (6) customer chose not to execute the 30-day cancellation back in December 2015, (7) had the customer executed his right to a 90-day cancellation when he scheduled his first cancellation meeting in January, his contract modification would have already been fulfilled, (7) our contract does allow students to cancel memberships at any time, with a 90-day notice. This is not a cancellation fee as the students are still authorized to attend classes during this time and the customer’s remaining balance is forgiven. (8) Additionally, it unclear as to what we did not deliver on, we have always had every class staffed with qualified and skillful instructors, any changes are always communicated in writing, as well as verbally, we instruct students on our curriculum and it is signed off on by instructors so that parents/students are aware of progress, we have all the equipment available and in safe working condition for the students to use, our facility is clean, water is provided for students at no additional cost, etc. (9) Our policies and procedures are outlined in the contract so that it will ensure we provide consistent service to all our customers. Our contract clearly outlines expectations of the customer, as well as of our program. We cannot bend the policies and procedures just because one person is unhappy with them. Additionally, he agreed to the terms and conditions outlined on the contract. If he did not want to abide by them, he should not have enrolled in our program.

Check fields!

Write a review of Kuk Sool Won of Woodland

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Kuk Sool Won of Woodland Rating

Overall satisfaction rating

Description: Sports & Recreation

Address: 618 Cottonwood, Woodland, California, United States, 95695-3615

Phone:

Show more...

Web:

This website was reported to be associated with Kuk Sool Won of Woodland.



Add contact information for Kuk Sool Won of Woodland

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated