Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
case was settled on 3/27/ A full refund was give to [redacted] I'm truly sorry I wasn't available handle the call from [redacted] when it came inIt would have been handled differentlyAS a new Business I work out of the office most days and don't get the chance to deal with issues until the next morningPlease except my apology on this issue and in the future I will try to handle issues quicker Thank Your very Much , [redacted]
after review of this complaint I have spoken to my shop foreman and general manger. The car is over years old and the warranty clearly states on our invoice that vehicles over years old are excluded from a warranty simply because cars rust out and don't last more then
thatHowever we did not inform the customer before installing windshield that there would not be any warranty. Please have customer contact the office for a full refund of Thank you for the info, we have revised our company policy on vehicles over years oldCustomers must sign invoice before starting job going forward*** ***
*** *** ***
Vice President Delaware Auto Glass
No problem, We have our website builder modifying it as we speak. (We will meet or beat any written estimate for your auto glass replacement from any company in Delaware) on our web site. After talking to *** he told me that the customer did not state that they had a written
estimate,just a better price from * * * auto glassWe hear that times a day in this economyThat doesn't make it right or wrong, it's just bad business on our partI'm truly sorry for the mistake and have talked to *** about the proper way to handle this in the future. Please have the customer call us for a refund of $
Thanks again,
*** *** *** *** *** *** *** *** ***
case was settled on 3/27/2014. A full refund was give to [redacted]. I'm truly sorry I wasn't available handle the call from [redacted] when it came in. It would have been handled differently. AS a new Business I work out of the office most days and don't get the chance to...
deal with issues until the next morning. Please except my apology on this issue and in the future I will try to handle issues quicker. Thank Your very Much , [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
after review of this complaint I have spoken to my shop foreman and general manger. The car is over 10 years old and the warranty clearly states on our invoice that vehicles over 10 years old are excluded from a warranty simply because cars rust out and don't last more then that....
However we did not inform the customer before installing windshield that there would not be any warranty. Please have customer contact the office for a full refund of 195.00Thank you for the info, we have revised our company policy on vehicles over 10 years old. Customers must sign invoice before starting job going forward.[redacted]Vice President Delaware Auto Glass
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have gone to Delaware Auto Glass, recieved and deposited a check for the $195.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
case was settled on 3/27/ A full refund was give to [redacted] I'm truly sorry I wasn't available handle the call from [redacted] when it came inIt would have been handled differentlyAS a new Business I work out of the office most days and don't get the chance to deal with issues until the next morningPlease except my apology on this issue and in the future I will try to handle issues quicker Thank Your very Much , [redacted]
after review of this complaint I have spoken to my shop foreman and general manger. The car is over years old and the warranty clearly states on our invoice that vehicles over years old are excluded from a warranty simply because cars rust out and don't last more then
thatHowever we did not inform the customer before installing windshield that there would not be any warranty. Please have customer contact the office for a full refund of Thank you for the info, we have revised our company policy on vehicles over years oldCustomers must sign invoice before starting job going forward*** ***
*** *** ***
Vice President Delaware Auto Glass
No problem, We have our website builder modifying it as we speak. (We will meet or beat any written estimate for your auto glass replacement from any company in Delaware) on our web site. After talking to *** he told me that the customer did not state that they had a written
estimate,just a better price from * * * auto glassWe hear that times a day in this economyThat doesn't make it right or wrong, it's just bad business on our partI'm truly sorry for the mistake and have talked to *** about the proper way to handle this in the future. Please have the customer call us for a refund of $
Thanks again,
*** *** *** *** *** *** *** *** ***
case was settled on 3/27/2014. A full refund was give to [redacted]. I'm truly sorry I wasn't available handle the call from [redacted] when it came in. It would have been handled differently. AS a new Business I work out of the office most days and don't get the chance to...
deal with issues until the next morning. Please except my apology on this issue and in the future I will try to handle issues quicker. Thank Your very Much , [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
after review of this complaint I have spoken to my shop foreman and general manger. The car is over 10 years old and the warranty clearly states on our invoice that vehicles over 10 years old are excluded from a warranty simply because cars rust out and don't last more then that....
However we did not inform the customer before installing windshield that there would not be any warranty. Please have customer contact the office for a full refund of 195.00Thank you for the info, we have revised our company policy on vehicles over 10 years old. Customers must sign invoice before starting job going forward.[redacted]Vice President Delaware Auto Glass
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have gone to Delaware Auto Glass, recieved and deposited a check for the $195.
Regards,
[redacted]