KUMON

My granddaughter has been going to Kumon since July 12 of 2019, the day I signed her up I put a deposit of $524.16. As of December 14, 2019 my granddaughter wasn't improving at all. I decided to go in and cancel her from going anymore. I did have a meeting with the owner of that facility and not one time was it mentioned that I would be charged a whole month. January came and they took $300 out of my account mind you my granddaughter didn't even go the month of January. Then February came they took $300 out of my account again. I called my bank and they stopped it. They now have a total of $824.16. I spoke to them and they told me that the $524.16 they were keeping for the $300 tuition and supplies. If that was the case the $300 out of the $524.16 would've paid for January.
(There was no supplies). I want the $300 back for January. That facility every time my granddaughter went in she couldn't Use the bathroom because it was out of order, she had to use the bathroom at the ice cream store. I don't know if the air-conditioning is broken there but it was always extremely hot. This facility is supposed to have running water bathrooms and air-conditioning these are children. I've reached out to get my money back with no response.