Kunes Country Ford-Lincoln, Inc.

I'm done arguing about thisPlain and simple, Kunes never processed my payment in May like they were supposed toSomeone there failed to do their jobMy bank does not decline any debit card purchaseIt doesn't matter if the money is there or notThe bank will put it through and charge me the overdraftSo, for Kunes to say they tried several times to put the payment through and it kept getting declined is complete bullish__! I never once said I didn't owe that money, but stop trying to make me look bad because YOU didn't process the payment when you were supposed toYeah, sure, believable that my bank would decline and decline and decline the payment over and over again and then suddenly one day it goes thru??? REALLY??? And then days after I was offered a payment plan, they just take the whole amount anyway?? Who on Earth would be stupid enough to believe your bullsh__ excuseJust trying to cover your own a$$ for screwing upGreat way to do businessAdmit that YOU were the ones who failed to hold up your end of it, because that's what happened hereAnd you can keep your store creditNo plans to return

I can ensure you that it was not missed on our endWe re-process declined credit cards until the payment goes throughYour bank likely didn't notify you when the payment was declined but we certainly do not have any reason to not process the money that was owed on the dates that we promised

The payment was never once declined. It was supposed to be processed in May. Someone at Kunes did not do their job..... Instead they wait until November -- a full 6 months after the fact to process the payment and then try to make it out to be something that I did. Complete BS.

While we do understand the frustration of the timing of
down payment being withdrawn from [redacted]'s account, when she had purchased her
vehicle, it was explained to her what was expected from her as her obligation
to complete the down payment on her transaction. When the scheduled down
payment...

was attempted to be collected, the payment was declined. When payments
are declined, we continue to attempt to collect the payment until it is paid in
full and we ensure our customers are aware of this as we explain this to them
at the time of the transaction as well as have them sign off on this on the
payment authorization. In [redacted]'s case, it took several attempts that resulted
in the payment being declined before the payment was able to be processed. I do
understand during the holidays money can be tight and I apologize for the
timing. I am willing to offer an in store credit (either towards service work
or accessories) for any of the overdraft fees that were incurred during this
even though the payment was [redacted]'s obligation to be satisfied.

Review: I went in to a response to a online advertisement from http://kunesforddelavan.com. They had this vehicle listed, which was a 2008 Lincoln MKX for $17,949 with 100,509 miles. I drove an hour to see the vehicle and it was NOT what I expected when I got there. It had several scratches and dents along the front end, as well as the driver door had damage. The chrome frame along the door had been bent in as if there was a break in attempt. The sticker on the vehicle at the dealership listed $20,468. I became to come concerned after seeing so many prices for the vehicle. None seemed to be accurate in regards to the damage that was seen in person. After requesting a test-drive the customer service was very outrageous. The employees acted as if they did not want us to test-drive the vehicle because it was getting closer to closing time. After asking questions on the price and the condition of the vehicle the representatives seem uninterested and were in a rush to leave. We were trying to get the concept of pricing and what was a reasonable price for the car. Upon arrival it had an additional 2,000 miles, it was stated that the vehicle was used for other customers who were getting their vehicle serviced at Kunes. Not only was I bamboozled I was attacked about my value of my trade in, my credit score, and I was told, "We have bills to pay here, we just cant sell you a car for the price that you want." I was very hurt and dissatisfied as a consumer. I can’t even believe I was offered a predatory interest rate off of an old vehicle from seven years ago. It dawned on me that the time I was inquiring financing the underwriters, and banks were closed. I was giving "Estimates" and was told that my payments would be $560.00 a month for this vehicle. These were guesses, At that point I felt mistreated and that my money, business, nor time was not valuable. The Finance Rep "[redacted]" was the one whom made me feel as if I was nothing and I was not eligible to purchase the vehicle. Post prior to making my decision on buying the vehicle I had brought along $4000.00 in cash for a down payment. The constant phrase "We have bills to pay, Your Trade in is not worthy, your credit is not strong enough still plays in my head. I feel as if this should be brought to the eyes of the public. That vehicle is ABOVE MARKET VALUE, Kunes Country is practicing False Advertisement, and they belittled me in regards to my certain situations. All I wanted as was a fair price on the vehicle like any consumer, however I was made a fool. I will most definitely tell people about my experience here; it was not pleasant.Desired Settlement: To value and sell the vehicle at what it is worth, and to be apologized to for being scrutinized.

Business

Response:

I have searched our CRM and my internal database with no luck of finding customer or vehicle the are speaking of ? I personally was working and closed the store the 7th Of September with no memory of this customer nor do we have a [redacted] on staff in Sales or our Finance Department.

would be happy to rectify situation but would request to check if customer has wrong store ?

General manager

Review: I purchased a vehicle from Kunes Ford on 12-29-2013 (middle of winter). Once the snow and ice began to thaw, I realized the sun roof leaked...a lot. I took it back to Kunes on 4-26-2013 for an oil change and to have the sun roof looked at. I was informed that I needed to replace the sun roof. At that time, I inquired if the company would be willing to pick up some of the costs ($600) because I was not told that the sun roof was defective, it was not marked on my final inspection checklist that the sunroof was defective, and quite honestly, if I would have known, I probably would not have bought the car knowing it needed $600 in repairs. If the car was still on their lot, they would be responsible for the full cost of the repairs. I was told that they would be able to cover half of the repair costs but if I were to work with my sales person, they may be able to do more for me. I spoke with my sales person who refereed me to the finance specialist, who in turn referred me to the manager. I called that finance manager, daily for over aprox. 2 weeks, before I received a call back, leaving me a message that she is referring me to her manager. I called him DAILY for over TWO additional weeks before receiving one call back message left stating that he was looking over my case, had lost my contact information and for me to get a hold of him to resolve this. I continued to call DAILY for another FOUR weeks, even asking to talk to another manager who would leave him a message before reaching someone today, JULY 17th, 82 (EIGHTY TWO) days after my initial complaint, saying they would cover $150 of the total repairs, and would allow me to make payments to them for the balance. This arrangement was way different than the original HALF they claimed to be willing to cover. The proposed arrangement is unsatisfactory, this company does not stand behind their vehicles. The customer service is unacceptable. I will NEVER refer anyone to this business, and discourage anyone who is thinking about buying a car from them. Not only do I have a new car payment, but now I somehow have to figure out how to come up with $600 for a new sunroof, and also $600 for new shocks and struts, all within 6 months of buying this car. I'm not complaining about the shocks and struts, as that is normal wear and tear, however I should have been warned that they were severely worn on the vehicle inspection report. I am very unhappy about the sunroof, and the time it took them to get back to me, as who knows what kind of havoc the water damage has done to the inside of the vehicle, and the electrical, or who knows how long it has leaked. Just another company who is trying to make a dollar, even if it means taking advantage of people, and not standing behind their products and service. Shame on you KUNES!!!Desired Settlement: Fix the sunroof, Free of charge. You sold it to me defective, and did not inform me of the defect prior to purchase! Cover all expenses involved including mileage and time (93 miles) to and from your shop. (Aprox 2 hours)-Does not include the endless time I have spent on the phone calling and leaving messages to your company!

Business

Response:

It was not Kunes Country Ford's intention to sell a vehicle with a sunroof problem , we have unsuccessfully tried to resolve this concern with the customer offering to pay a portion of the repair and also offered a payment arrangement for the balance if not able to pay in full at time of repair. Kunes Ford inspects every used vehicle offered for sale and makes sure all vehicles are safe and up to state requirements . we apologize for the length of time it took for us to get back to [redacted] and will pay for the sunroof repair minus a $100 deductible and hope this is acceptable enough to her to happy

My husband and I take our vehicle to kunes all the time for service once we went for an oil change and they had changed it we came home and there was oil leaking everywhere I had called them and they stated that we had broke the oil cap and that we were to pay for the part and service after arguing with the lady for an hour she finally agreed on paying for the part but we were to pay for the service to get it replaced so we finally agreed and I was fine with that due to not wanting to continue to fight with her then last Thursday my husband had taken the car there for a re-call on the vehicle and when we went to pick up the vehicle he noticed the antena was broke on the vehicle and that someone had attempted to glue it back on the company was closed that day due to Fourth of July and so we had to wait till the 7th of July which was a Monday for them to re-open so my husband took the vehicle there spoke with someone and told them about the antena and that one of the employes had broke and glued it back on the guy started getting nasty with my husband and told him that he had done it dye to they don't have glue there and he spoke with all the employes and they all deny they broke it and if they did it would of came out of there check so my husband began to argue with the guy and the guy finally stated to my husband in a nasty [redacted] attitude that now he's stuck paying for the [redacted] out of his check all because we wants to lie my husband told him he was not lieing and if he had broke it he would be fixing it and then the guy told him that his wife probably had broken it and glued it back together in which I had not or I would of told my husband needless to say I will not be getting my car fixed there anymore due to both times they had broke a part in our vehicle We end up having to pay for it

Review: I purchased a vehicle through the special financing department of Kunes Country after we had failed to complete a trade in for my vehicle. I ended up refinancing my vehicle through them because they had payed off my bank. When the vehicle was traded in I gave them both pairs of keys/key fobs for my 2002 Eclipse. Upon refinancing my car and returning their car I was given back one key set to my car as well as a financing agreement to pay the balance that they had payed my bank. One gentleman that I spoke to was at the time the dealership manager. He told me that he would find the other set of keys and give me a call. I called a few days later only to find out that another gentleman told me that they keep 1 set of keys incase they have to repossess the car. I never said another thing about it until a few months ago when I was planning on paying off my owed balance early. I spoke to [redacted] from the collections department over the phone before the payoff happened and she told me they could get me my other key set. The day I went up to pay off the remaining balance on my vehicle I asked to get my keys, a few minutes later I was told the lady was at lunch and they could mail me my keys in which I agreed was okay. A few days went by and I received only a key in the mail, upon trying the key in my vehicle it did not work at all. I tried calling Kunes and was put on hold but I never received a call back upon leaving a few voicemails. I then went to email [redacted] from collections because she worked with me throughout the whole process of purchasing my vehicle and was very helpful up until my vehicle was payed off. I emailed [redacted] regarding my keys/key fob and the response I received back was that she could no longer help me and the email I sent her would be forwarded to the Special Finance department. This was on the 27th of September, 2013 and I have not heard a word regarding the key I received or about my key and key fob that is still missing. My vehicle has been payed off for approximately 2 months.Desired Settlement: If my key and key fob cannot be found by the dealership I would like it replaced. I will remove the complaint when my issue has been resolved. I completed my end of the deal and I feel that they haven't provided the best customer service regarding my second set of keys.

Business

Response:

[redacted] states that he will pay for another key and remote for consumer, the issue is resolved.

I went to Kunes to buy a reliable vehicle. When asked what I was looking for I told Mike exactly what I was looking to purchase. I said it had to be a suv, 4 door & have AWD. He showed me a nice vehicle I took for a test drive. I did an inspection on the outside & didn't notice the AWD on the back so I asked again if he was sure it was All Wheel Drive, he once again said yes. I decided to purchase the vehicle. After diving it 1 time in the snow I realized it was not AWD or it wasn't working properly. I called them asap & explained it. He then told me the vehicle I have was only front wheel drive. I told him that I specifically asked to only purchase an AWD vehicle & I felt like I was lied to just to get a sale. He (Tom) told me it was just a mistake & that I didn't pay for an AWD vehicle. I told him before I purchased the vehicle I told him what I wanted & in front of my 2 witnesses he assured me it was. He then apologized & asked me to come in to see him so we can see what we can do to fix the situation. About 1 minute after we finished speaking, a sales man called & told me that Tom told him to handle the situation. I got upset since the manager himself was the one who was supposed to fix this. However I agreed to meet with AJ. I drove to Delavan & AJ had my vehicle appraised & said he could only fix the situation for $3000.00 more! I said no that I shouldn't have to pay a lot more for something that was their mistake. I mentioned that someone warned me about them & I should have listened cuz they had tons of truck issues. He looked me directly in my face with a grin & said "well we don't make the cars, we only sell them" then smiled. I told him I was upset & felt like I was lied to for a sale. AJ then reminded me there's nothing they can do about it. When I purchased the vehicle end of March 2015, I was also told by Mike everything that was in my warranty (he actually circled everything on the pamphlet) but when I spoke to the manager about an earlier concern he told me nothing Mike said was covered under my warranty & that everything also had a deductible before they could fix it anyhow. I will NEVER do business with them & after some research I've learned that there are MANY people that feel negatively about them. I will never recommend them to anyone & I WILL share my horrible experience!! They could've tried to rectify this "mistake" but instead they chose to try to get more money. What a disappointment!

Review: I purchased a vehicle from this dealership in April. I was $100 short on the down payment, which they allowed me to schedule for 3 weeks later using my debit card. The date came and went and the money was not taken out of my account. Obviously, as time passed and I waited and waited for this money to leave my account, I forgot about it. They then called me in late August or possibly September demanding their $100, which at that point, I did not have, nor was I happy with the fact that they waited 3 months to ask me about it. In all reality, if a payment is scheduled, and someone can't do their job and put the payment thru, how is that the fault of the consumer? I stated this at that point and time. So, another 3 months passes, and I have heard NOTHING via phone or mail or email. Then out of the clear blue, I receive a voicemail on Friday and they are telling me I can set up a payment plan for the $100, which was never offered to me before. I was unable to call them back Friday or Saturday because I was working, and I am one of those rare people who has no cell phone... So Monday, they decide to put the payment for the $100 thru 6 months AFTER the fact and after offering me a payment plan. The money was not in my account, which caused a negative balance and overdraft fees and all just a couple of days before Thanksgiving... I guess my family doesn't get a turkey dinner this year! This is completely unacceptable. If someone had just done their damn job right in the first place and taken the money in May, I would not be filing this complaint!Desired Settlement: I would request an immediate refund, plus $35 for the overdraft. I will gladly sign up for a payment plan, but would ask that the dealership be on top of their payment schedules in the future. It is unfair for them to schedule a payment and then decide 6 months after the fact to FINALLY take the money, whether it is in the person's account or not.

Business

Response:

While we do understand the frustration of the timing of

down payment being withdrawn from [redacted]'s account, when she had purchased her

vehicle, it was explained to her what was expected from her as her obligation

to complete the down payment on her transaction. When the scheduled down

payment was attempted to be collected, the payment was declined. When payments

are declined, we continue to attempt to collect the payment until it is paid in

full and we ensure our customers are aware of this as we explain this to them

at the time of the transaction as well as have them sign off on this on the

payment authorization. In [redacted]'s case, it took several attempts that resulted

in the payment being declined before the payment was able to be processed. I do

understand during the holidays money can be tight and I apologize for the

timing. I am willing to offer an in store credit (either towards service work

or accessories) for any of the overdraft fees that were incurred during this

even though the payment was [redacted]'s obligation to be satisfied.

Consumer

Response:

The payment was never once declined. It was supposed to be processed in May. Someone at Kunes did not do their job..... Instead they wait until November -- a full 6 months after the fact to process the payment and then try to make it out to be something that I did. Complete BS.

Business

Response:

I can ensure you that it was not missed on our end. We re-process declined credit cards until the payment goes through. Your bank likely didn't notify you when the payment was declined but we certainly do not have any reason to not process the money that was owed on the dates that we promised.

Consumer

Response:

I'm done arguing about this. Plain and simple, Kunes never processed my payment in May like they were supposed to. Someone there failed to do their job. My bank does not decline any debit card purchase. It doesn't matter if the money is there or not. The bank will put it through and charge me the overdraft. So, for Kunes to say they tried several times to put the payment through and it kept getting declined is complete bullish__! I never once said I didn't owe that money, but stop trying to make me look bad because YOU didn't process the payment when you were supposed to. Yeah, sure, believable that my bank would decline and decline and decline the payment over and over again and then suddenly one day it goes thru??? REALLY??? And then 3 days after I was offered a payment plan, they just take the whole amount anyway?? Who on Earth would be stupid enough to believe your bullsh__ excuse. Just trying to cover your own a$$ for screwing up. Great way to do business. Admit that YOU were the ones who failed to hold up your end of it, because that's what happened here. And you can keep your store credit. No plans to return.

The use bait & switch advertising. When I tried to call about the Kunes Country Auto Group in Oregon, IL - I called the actual dealership to allow them to explain about the bait & switch, as well as the poor service. The manager stated that it wasn't one of their employees that I dealt with that they used a marketing firm of Faultless Marketing. So you are not even dealing with an employee from the car company when you go there. It was a flyer that states you have one such & such prize & I even called before I went out there was told my a women that it was correct I would get one of the prizes on the flyer; however that wasn't the case at all. It was a bait & switch they then gave you a sweepstakes entry sheet as a prize & with low value items as a winning prize which the flyer stated 2 prizes won & that wasn't the case at all. Please be cautious & don't waist your time unless you truly are aware you might not get what they advertise or tell you. Who wants to buy a car from a place that handles business this way?