Kunes Country Ford Lincoln of Delavan

I'm done arguing about thisPlain and simple, Kunes never processed my payment in May like they were supposed toSomeone there failed to do their jobMy bank does not decline any debit card purchaseIt doesn't matter if the money is there or notThe bank will put it through and charge me the overdraftSo, for Kunes to say they tried several times to put the payment through and it kept getting declined is complete bullish__! I never once said I didn't owe that money, but stop trying to make me look bad because YOU didn't process the payment when you were supposed toYeah, sure, believable that my bank would decline and decline and decline the payment over and over again and then suddenly one day it goes thru??? REALLY??? And then days after I was offered a payment plan, they just take the whole amount anyway?? Who on Earth would be stupid enough to believe your bullsh__ excuseJust trying to cover your own a$$ for screwing upGreat way to do businessAdmit that YOU were the ones who failed to hold up your end of it, because that's what happened hereAnd you can keep your store creditNo plans to return

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Everything has been resolved, thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Shantel ***

While we do understand the frustration of the timing of
down payment being withdrawn from ***'s account, when she had purchased her
vehicle, it was explained to her what was expected from her as her obligation
to complete the down payment on her transactionWhen the scheduled down
payment
was attempted to be collected, the payment was declinedWhen payments
are declined, we continue to attempt to collect the payment until it is paid in
full and we ensure our customers are aware of this as we explain this to them
at the time of the transaction as well as have them sign off on this on the
payment authorizationIn ***'s case, it took several attempts that resulted
in the payment being declined before the payment was able to be processedI do
understand during the holidays money can be tight and I apologize for the
timingI am willing to offer an in store credit (either towards service work
or accessories) for any of the overdraft fees that were incurred during this
even though the payment was ***'s obligation to be satisfied

The payment was never once declined. It was supposed to be processed in May. Someone at Kunes did not do their job..... Instead they wait until November -- a full 6 months after the fact to process the payment and then try to make it out to be something that I did. Complete BS.

I can ensure you that it was not missed on our end. We re-process declined credit cards until the payment goes through. Your bank likely didn't notify you when the payment was declined but we certainly do not have any reason to not process the money that was owed on the dates that we promised.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Everything has been resolved, thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Shantel [redacted]

I'm done arguing about this. Plain and simple, Kunes never processed my payment in May like they were supposed to. Someone there failed to do their job. My bank does not decline any debit card purchase. It doesn't matter if the money is there or not. The bank will put it through and charge me the overdraft. So, for Kunes to say they tried several times to put the payment through and it kept getting declined is complete bullish__! I never once said I didn't owe that money, but stop trying to make me look bad because YOU didn't process the payment when you were supposed to. Yeah, sure, believable that my bank would decline and decline and decline the payment over and over again and then suddenly one day it goes thru??? REALLY??? And then 3 days after I was offered a payment plan, they just take the whole amount anyway?? Who on Earth would be stupid enough to believe your bullsh__ excuse. Just trying to cover your own a$$ for screwing up. Great way to do business. Admit that YOU were the ones who failed to hold up your end of it, because that's what happened here. And you can keep your store credit. No plans to return.

Thank you for your attention to this matter, and we apologize for our delayed response. At the time of this complaint, Ms. [redacted] was in a loaner car as repairs were being made.   After many diagnostics at our expense, we replaced the Alternator in her vehicle (also at our expense) and...

delivered her vehicle back to her on 12/7/2017.  Art [redacted] has spoken to her since, and we are under the understanding that all issues are resolved and Ms. [redacted] is satisfied.  Please let us know if there's anything else you need to close this matter.   Jennifer [redacted]Kunes Country Auto Group