Initial Business Response / [redacted] (1000, 10, 2014/04/23) */ [redacted] Operations Supervisor Revdex.com of Hawaii, Inc Bishop StSte Honolulu, HI 96813- RE: Case # [redacted] : Mrs [redacted] Mr [redacted] , In response to Mrs [redacted] claims of being lied to and overcharged by my company on service which was rendered to her on April 2, 2014, all arguments presented by her are untrue as I hope to justify in this letter [redacted] stated that the use of the dolly and its fee should have be made as part of the standard tow fee of $However, in accordance with Hawaii Revised Statutes, Section 290-11, the use of a dolly is a separate charge of $added on to the tow feesA dolly is needed to prevent damages to the vehicles transmission and to its steeringStorage fees are also a separate charge of $which falls under HRS Section 290-as well [redacted] also states that she used Google Earth to determine the distance from the location of her tow, [redacted] Street and [redacted] Street, to [redacted] StreetThe result of [redacted] 's query was 2.9-milesPlease bear in mind that Google Earth will not produce the accurate driving distance when traveling in a vehicle because it lacks the ability to determine the proper distance due to one way streetsOur driver traveled from the location of the tow to [redacted] Street then onto [redacted] Street and finally onto [redacted] Street, all of which are one way streets, which resulted to a total distance of miles [redacted] was charged for three miles and not four miles as she statedFinally, [redacted] states that she was charged a total of $in tow fees, however the attached Invoice, # [redacted] shows a charge a total of $122.50, signed be [redacted] [redacted] was not wronged in any way as she claimed she was, so therefore there is no reason for any type of justice to be servedPlease find the attached three documents that supports the statements made in this letter regarding this matter Thank you, [redacted] * [redacted] Kuni's Automotive & Towing 808- [redacted] @gmail.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) For the record, the first complaint we wrote was before he tried to settle this issue: We agree with all charges except for mileage, however, we do not agree with the $mileage charge when he clearly stated that he took Hfrom where the car was told, for His literally at the end of our blockHe has now lied by changing the story of the route he tookFirst the manager told us over the phone that there was a $dollar mileage fee, and when asked why, he said because its a mile ($divided by is miles)We then asked what route did he take, he explained the computer generated route taken was H We got off the phone and then called "the cab" and asked what would be the mileage if I were to take Hfrom my home to Kuni's Automotive & Towing, they explained miles (which is $not $30)We asked how did they come up with that, they explained through Google EarthActually, Google Earth is pretty accurate when it comes to measuring distances because they use satellite GPS positioning, and Google "ACTUALLY DO" direct whomever onto the proper street direction, not actually against one way streets as they are stating erroneously in their replyGoogle maps also will show the best few routes to take and is very interactive by letting one drag and drop from start to finish, and does not populate routes moving in the wrong direction; and just so happen, Hwas the first one on the list of a distance of mi, the shortest, fastest and most logical routeThe second route was to ward, to King, then to Isenberg st which was mi After We did the math, we called back and complained stating that it was impossible for anyone to drive miles on Hto his shopHe said he would look at the price againIt is true he lowered the price to compromise, but that was after we complainedhe still over charged us, because he charged us $for the other route he has now clains and changed us for miles which is $This guy is over charging people and making it up as he goesHroute is an $route not $30, but somehow they came up with $dollars for miles and miles is no where on the mapHe told us he took H1, but now he changed his story, and if you didn't take H1, why you still tried to over charge an additional $over $if that's not what you traveledSee! He still owes us $4.50!
AWFULHad an absolutely horrible experience with this businessThey take only cash for one thing and have almost no set pricesThey charge you on the spot based on what they feel like they want to chargeDoesn't that seem a little sketchy? When I tried to get my car from the lot, the worker was extremely rude and tried to tell me he couldn't help me because of a load of obviously phony reasonsI've read other customer reviews online, and it seems like theivery and bad business practices are the norm
*** Third party Yelp reviews cited are redacted per Revdex.com Customer Review Policy ***
Why? They had no capabilities to do so at this time of the dayIt would take an entire crew to move all the cars out of they way, and they could absolutely not get the car outAll the while chatting with another guy about it in the backgroundSo there were at least two of them there
I clarified that they were open, but refused to release my car to me, and that even though it was their fault I couldn't pick it up from the hour lot at pm, if I didn't make it there by am, I would be charged for storageYes, that's exactly what he said
When I said that didn't seem right, I should be able to get my car if I have the money, he says, "What do you think you're gonna do, go drive your car into a bunch of other cars in the lot??!? You can't DO THAT!"
He started yelling at me as if I had actually said this myself! I asked his name (***, he said) and hung up with himI called the cops and told the operator what happenedHe informed me that this is not legal, they cannot refuse to release your vehicle if they are open
I called the number for the office given to me by police operator (All Island office: XXX-XXX-XXXX), as the name on the building (Kuni's) didn't match the name given to me by the police originally (All Island), so when I called back and they asked the name of the place, I was unsure of the real namePretty sketchy, but apparently All Island owns Kuni's
Anyway, I called the office and talked to a woman named *** and told her I had already contacted the police and knew the tow yard could not refuse to release my car, but that the guys at the lot were refusingShe said she would call themWithin minutes, she called me back to tell me I could go pick up my car nowSo it was obvious that the guy had lied and just didn't want to do his job
I got there and the guy at the window (same as the phone) cussed at me, told me that I wasn't "very *** classy" then proceeded to ask me personal questions, including my address & phone number, which creeped me out that if I didn't give him this personal info he wouldn't give me my carI realize every tow yard asks this, but he also asked me where I had to go to get the money, and who I got it fromAnd not in a friendly way, but in a very aggressive and intimidating wayI started recording the interaction because I was so freaked out I was shakingI didn't know what he would do or say next
I was quite leery and kept telling him it was none of his business, I just want to pick up my carHe continued to say things that weren't true just to scare me, like telling me my title wasn't good enough paperwork for him to release my car, and that he could just keep my car if he wanted toI finally asked my boyfriend, who drove me there and was waiting near his car, to come stand next to meThe guy made no more insinuating or intimidating remarks
Finally, he told me I could go to the back of the lot and check in with the security to get my carI walked around the corner, through a dark lot, no lights at all, full of potholes and muddy, oily puddles, in the rain, all the way to the back of this isolated lotI called out, "Hello!" many times
There was no securityThere was nothing but the dreary lot and that menacing, lying, reprehensible creature up front
I found my car, still in the row, but thank goodness I weigh only lbs, I could fit into the row and get in the carAnyone bigger than me would not have been able toI got out of there as fast as I could and had to pull over in the nearby Long's parking lot because I was still shaking so badlyThis was such a horrific experience; I never want to go back."
(Source: Yelp)
Initial Business Response /* (1000, 10, 2014/04/23) */
***
Operations Supervisor
Revdex.com of Hawaii, Inc
Bishop StSte
Honolulu, HI 96813-
RE: Case #***: Mrs*** ***
Mr***,
In response to Mrs*** ***
claims of being lied to and overcharged by my company on service which was rendered to her on April 2, 2014, all arguments presented by her are untrue as I hope to justify in this letter*** stated that the use of the dolly and its fee should have be made as part of the standard tow fee of $However, in accordance with Hawaii Revised Statutes, Section 290-11, the use of a dolly is a separate charge of $added on to the tow feesA dolly is needed to prevent damages to the vehicles transmission and to its steeringStorage fees are also a separate charge of $which falls under HRS Section 290-as well*** also states that she used Google Earth to determine the distance from the location of her tow, *** Street and *** *** Street, to *** *** StreetThe result of ***'s query was 2.9-milesPlease bear in mind that Google Earth will not produce the accurate driving distance when traveling in a vehicle because it lacks the ability to determine the proper distance due to one way streetsOur driver traveled from the location of the tow to *** Street then onto *** Street and finally onto *** Street, all of which are one way streets, which resulted to a total distance of miles*** was charged for three miles and not four miles as she statedFinally, *** states that she was charged a total of $in tow fees, however the attached Invoice, #*** shows a charge a total of $122.50, signed be *** was not wronged in any way as she claimed she was, so therefore there is no reason for any type of justice to be servedPlease find the attached three documents that supports the statements made in this letter regarding this matter
Thank you,
*** ***
***
Kuni's Automotive & Towing
808-***
***@gmail.com
Initial Consumer Rebuttal /* (3000, 12, 2014/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the record, the first complaint we wrote was before he tried to settle this issue: We agree with all charges except for mileage, however, we do not agree with the $mileage charge when he clearly stated that he took Hfrom where the car was told, for His literally at the end of our blockHe has now lied by changing the story of the route he tookFirst the manager told us over the phone that there was a $dollar mileage fee, and when asked why, he said because its a mile ($divided by is miles)We then asked what route did he take, he explained the computer generated route taken was H
We got off the phone and then called "the cab" and asked what would be the mileage if I were to take Hfrom my home to Kuni's Automotive & Towing, they explained miles (which is $not $30)We asked how did they come up with that, they explained through Google EarthActually, Google Earth is pretty accurate when it comes to measuring distances because they use satellite GPS positioning, and Google "ACTUALLY DO" direct whomever onto the proper street direction, not actually against one way streets as they are stating erroneously in their replyGoogle maps also will show the best few routes to take and is very interactive by letting one drag and drop from start to finish, and does not populate routes moving in the wrong direction; and just so happen, Hwas the first one on the list of a distance of mi, the shortest, fastest and most logical routeThe second route was to ward, to King, then to Isenberg st which was mi
After We did the math, we called back and complained stating that it was impossible for anyone to drive miles on Hto his shopHe said he would look at the price againIt is true he lowered the price to compromise, but that was after we complainedhe still over charged us, because he charged us $for the other route he has now clains and changed us for miles which is $This guy is over charging people and making it up as he goesHroute is an $route not $30, but somehow they came up with $dollars for miles and miles is no where on the mapHe told us he took H1, but now he changed his story, and if you didn't take H1, why you still tried to over charge an additional $over $if that's not what you traveledSee! He still owes us $4.50!
Initial Business Response / [redacted] (1000, 10, 2014/04/23) */ [redacted] Operations Supervisor Revdex.com of Hawaii, Inc Bishop StSte Honolulu, HI 96813- RE: Case # [redacted] : Mrs [redacted] Mr [redacted] , In response to Mrs [redacted] claims of being lied to and overcharged by my company on service which was rendered to her on April 2, 2014, all arguments presented by her are untrue as I hope to justify in this letter [redacted] stated that the use of the dolly and its fee should have be made as part of the standard tow fee of $However, in accordance with Hawaii Revised Statutes, Section 290-11, the use of a dolly is a separate charge of $added on to the tow feesA dolly is needed to prevent damages to the vehicles transmission and to its steeringStorage fees are also a separate charge of $which falls under HRS Section 290-as well [redacted] also states that she used Google Earth to determine the distance from the location of her tow, [redacted] Street and [redacted] Street, to [redacted] StreetThe result of [redacted] 's query was 2.9-milesPlease bear in mind that Google Earth will not produce the accurate driving distance when traveling in a vehicle because it lacks the ability to determine the proper distance due to one way streetsOur driver traveled from the location of the tow to [redacted] Street then onto [redacted] Street and finally onto [redacted] Street, all of which are one way streets, which resulted to a total distance of miles [redacted] was charged for three miles and not four miles as she statedFinally, [redacted] states that she was charged a total of $in tow fees, however the attached Invoice, # [redacted] shows a charge a total of $122.50, signed be [redacted] [redacted] was not wronged in any way as she claimed she was, so therefore there is no reason for any type of justice to be servedPlease find the attached three documents that supports the statements made in this letter regarding this matter Thank you, [redacted] * [redacted] Kuni's Automotive & Towing 808- [redacted] @gmail.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) For the record, the first complaint we wrote was before he tried to settle this issue: We agree with all charges except for mileage, however, we do not agree with the $mileage charge when he clearly stated that he took Hfrom where the car was told, for His literally at the end of our blockHe has now lied by changing the story of the route he tookFirst the manager told us over the phone that there was a $dollar mileage fee, and when asked why, he said because its a mile ($divided by is miles)We then asked what route did he take, he explained the computer generated route taken was H We got off the phone and then called "the cab" and asked what would be the mileage if I were to take Hfrom my home to Kuni's Automotive & Towing, they explained miles (which is $not $30)We asked how did they come up with that, they explained through Google EarthActually, Google Earth is pretty accurate when it comes to measuring distances because they use satellite GPS positioning, and Google "ACTUALLY DO" direct whomever onto the proper street direction, not actually against one way streets as they are stating erroneously in their replyGoogle maps also will show the best few routes to take and is very interactive by letting one drag and drop from start to finish, and does not populate routes moving in the wrong direction; and just so happen, Hwas the first one on the list of a distance of mi, the shortest, fastest and most logical routeThe second route was to ward, to King, then to Isenberg st which was mi After We did the math, we called back and complained stating that it was impossible for anyone to drive miles on Hto his shopHe said he would look at the price againIt is true he lowered the price to compromise, but that was after we complainedhe still over charged us, because he charged us $for the other route he has now clains and changed us for miles which is $This guy is over charging people and making it up as he goesHroute is an $route not $30, but somehow they came up with $dollars for miles and miles is no where on the mapHe told us he took H1, but now he changed his story, and if you didn't take H1, why you still tried to over charge an additional $over $if that's not what you traveledSee! He still owes us $4.50!
AWFULHad an absolutely horrible experience with this businessThey take only cash for one thing and have almost no set pricesThey charge you on the spot based on what they feel like they want to chargeDoesn't that seem a little sketchy? When I tried to get my car from the lot, the worker was extremely rude and tried to tell me he couldn't help me because of a load of obviously phony reasonsI've read other customer reviews online, and it seems like theivery and bad business practices are the norm
*** Third party Yelp reviews cited are redacted per Revdex.com Customer Review Policy ***
Why? They had no capabilities to do so at this time of the dayIt would take an entire crew to move all the cars out of they way, and they could absolutely not get the car outAll the while chatting with another guy about it in the backgroundSo there were at least two of them there
I clarified that they were open, but refused to release my car to me, and that even though it was their fault I couldn't pick it up from the hour lot at pm, if I didn't make it there by am, I would be charged for storageYes, that's exactly what he said
When I said that didn't seem right, I should be able to get my car if I have the money, he says, "What do you think you're gonna do, go drive your car into a bunch of other cars in the lot??!? You can't DO THAT!"
He started yelling at me as if I had actually said this myself! I asked his name (***, he said) and hung up with himI called the cops and told the operator what happenedHe informed me that this is not legal, they cannot refuse to release your vehicle if they are open
I called the number for the office given to me by police operator (All Island office: XXX-XXX-XXXX), as the name on the building (Kuni's) didn't match the name given to me by the police originally (All Island), so when I called back and they asked the name of the place, I was unsure of the real namePretty sketchy, but apparently All Island owns Kuni's
Anyway, I called the office and talked to a woman named *** and told her I had already contacted the police and knew the tow yard could not refuse to release my car, but that the guys at the lot were refusingShe said she would call themWithin minutes, she called me back to tell me I could go pick up my car nowSo it was obvious that the guy had lied and just didn't want to do his job
I got there and the guy at the window (same as the phone) cussed at me, told me that I wasn't "very *** classy" then proceeded to ask me personal questions, including my address & phone number, which creeped me out that if I didn't give him this personal info he wouldn't give me my carI realize every tow yard asks this, but he also asked me where I had to go to get the money, and who I got it fromAnd not in a friendly way, but in a very aggressive and intimidating wayI started recording the interaction because I was so freaked out I was shakingI didn't know what he would do or say next
I was quite leery and kept telling him it was none of his business, I just want to pick up my carHe continued to say things that weren't true just to scare me, like telling me my title wasn't good enough paperwork for him to release my car, and that he could just keep my car if he wanted toI finally asked my boyfriend, who drove me there and was waiting near his car, to come stand next to meThe guy made no more insinuating or intimidating remarks
Finally, he told me I could go to the back of the lot and check in with the security to get my carI walked around the corner, through a dark lot, no lights at all, full of potholes and muddy, oily puddles, in the rain, all the way to the back of this isolated lotI called out, "Hello!" many times
There was no securityThere was nothing but the dreary lot and that menacing, lying, reprehensible creature up front
I found my car, still in the row, but thank goodness I weigh only lbs, I could fit into the row and get in the carAnyone bigger than me would not have been able toI got out of there as fast as I could and had to pull over in the nearby Long's parking lot because I was still shaking so badlyThis was such a horrific experience; I never want to go back."
(Source: Yelp)
Initial Business Response /* (1000, 10, 2014/04/23) */
***
Operations Supervisor
Revdex.com of Hawaii, Inc
Bishop StSte
Honolulu, HI 96813-
RE: Case #***: Mrs*** ***
Mr***,
In response to Mrs*** ***
claims of being lied to and overcharged by my company on service which was rendered to her on April 2, 2014, all arguments presented by her are untrue as I hope to justify in this letter*** stated that the use of the dolly and its fee should have be made as part of the standard tow fee of $However, in accordance with Hawaii Revised Statutes, Section 290-11, the use of a dolly is a separate charge of $added on to the tow feesA dolly is needed to prevent damages to the vehicles transmission and to its steeringStorage fees are also a separate charge of $which falls under HRS Section 290-as well*** also states that she used Google Earth to determine the distance from the location of her tow, *** Street and *** *** Street, to *** *** StreetThe result of ***'s query was 2.9-milesPlease bear in mind that Google Earth will not produce the accurate driving distance when traveling in a vehicle because it lacks the ability to determine the proper distance due to one way streetsOur driver traveled from the location of the tow to *** Street then onto *** Street and finally onto *** Street, all of which are one way streets, which resulted to a total distance of miles*** was charged for three miles and not four miles as she statedFinally, *** states that she was charged a total of $in tow fees, however the attached Invoice, #*** shows a charge a total of $122.50, signed be *** was not wronged in any way as she claimed she was, so therefore there is no reason for any type of justice to be servedPlease find the attached three documents that supports the statements made in this letter regarding this matter
Thank you,
*** ***
***
Kuni's Automotive & Towing
808-***
***@gmail.com
Initial Consumer Rebuttal /* (3000, 12, 2014/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the record, the first complaint we wrote was before he tried to settle this issue: We agree with all charges except for mileage, however, we do not agree with the $mileage charge when he clearly stated that he took Hfrom where the car was told, for His literally at the end of our blockHe has now lied by changing the story of the route he tookFirst the manager told us over the phone that there was a $dollar mileage fee, and when asked why, he said because its a mile ($divided by is miles)We then asked what route did he take, he explained the computer generated route taken was H
We got off the phone and then called "the cab" and asked what would be the mileage if I were to take Hfrom my home to Kuni's Automotive & Towing, they explained miles (which is $not $30)We asked how did they come up with that, they explained through Google EarthActually, Google Earth is pretty accurate when it comes to measuring distances because they use satellite GPS positioning, and Google "ACTUALLY DO" direct whomever onto the proper street direction, not actually against one way streets as they are stating erroneously in their replyGoogle maps also will show the best few routes to take and is very interactive by letting one drag and drop from start to finish, and does not populate routes moving in the wrong direction; and just so happen, Hwas the first one on the list of a distance of mi, the shortest, fastest and most logical routeThe second route was to ward, to King, then to Isenberg st which was mi
After We did the math, we called back and complained stating that it was impossible for anyone to drive miles on Hto his shopHe said he would look at the price againIt is true he lowered the price to compromise, but that was after we complainedhe still over charged us, because he charged us $for the other route he has now clains and changed us for miles which is $This guy is over charging people and making it up as he goesHroute is an $route not $30, but somehow they came up with $dollars for miles and miles is no where on the mapHe told us he took H1, but now he changed his story, and if you didn't take H1, why you still tried to over charge an additional $over $if that's not what you traveledSee! He still owes us $4.50!