Here is my response to [redacted] 's most recent rebuttal.________________________________________________To whom it may concern:I have previously supplied copies of documentation showing that [redacted] did authorize the payment from [redacted] to Aspen Dental I have provided documentation showing what treatment he initially agreed to With this response, I am including a copy of the signed sales draft for the $amount that he borrowed from [redacted] [redacted] will have to resolve any issues of late payments, finance charges and balances due directly with [redacted] Retail CreditThanks, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] Ext ***Fax: [redacted] E-Mail: [redacted] @aspendental.com
Here is my response to the rebuttal from [redacted] .________________________________________________ June 9, [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Cincinnati, OH (Northgate) Aspen Dental branded practice, owned and operated by Ohio Dental Associates-Judge Inc I certainly do apologize for your experience at the Cincinnati, OH (Northgate Aspen Dental officeI am in receipt of your Revdex.com complaint rebuttal I have reviewed it and your Aspen Dental account On February 03, 2017, you agreed to treatment and paid $via [redacted] Financing The services you received on February 3rd, 7th and 22nd cost you a total of $ Part of your original treatment estimate included a crown on tooth # for $ As you did not move forward and receive the crown and the Core Buildup service was $less than estimated on your treatment acceptance form, a refund in the amount of $was sent to [redacted] Finance on March 28, Your Aspen Dental account has a zero balance due Aspen Dental does not report to the credit bureaus Any discussion regarding credit reports or finance charges must be directed to [redacted] Finance For your review, I am including a copy of my original letter, your account ledger history and your treatment acceptance formI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] , Extension ***Fax: [redacted] E-mail: [redacted] @aspendental.com
May 23, [redacted] **RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Cincinnati, OH (Northgate) Aspen Dental branded practice, owned and operated byOhio Dental Associates-Judge IncI certainly do apologize for your experience at the Cincinnati,OH (Northgate Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it andyour Aspen Dental accountFor your review, I am enclosing with this letter copies of your AspenDental account ledger history showing all transactions to datePlease note that on March 28, 2017,a $refund was processed back to your [redacted] Finance accountThis was done because youchose to discontinue treatment and not receive the crown that you initially agreed toThe total ofyour out of pocket payment to Aspen Dental is $and your balance with Aspen Dental iszeroPlease contact [redacted] directly concerning the status of your account with them.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] , Extension ***Fax: [redacted] E-mail: [redacted] @aspendental.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After speaking with someone from Aspen, the issue of the credit account that was opened is still not resolved The person told me to contact the credit account company, but why should I have to contact the credit company if it was Aspen's fault there charges were not on the credit account correctly? The credit company would have charged me interest on a $amount compared to a $balance on the credit account.After speaking with the office manager at Aspen, I have realized I have been told a different story on the issue with the claim with *** Which makes me not trust anything Aspen has told me In the response from Aspen stated I did not finish treatment But the dentist told me my dental work was completed and did not need to come back So another discrepancy in a story from AspenI need this issue resolved I am in the process of buying a house and I don't need this issue showing on my credit report Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This still not resolve the issue of Aspen Dental for over charging the [redacted] accountThis claim should have been file with my [redacted] dental insurance, as I spoke with [redacted] regarding this issueThe fact I have tried multiple times to get this issue resolved by calling, proves that I am trying to get this issue resolvedI think it is very odd that in the responses received, I was told I didn't complete a treatmentBut I was told by the dentist I was done with the treatmentI am filing a claim with the [redacted] regarding this issue Regards, [redacted]
Here is my response to *** ***'s most recent rebuttal.________________________________________________To whom it may concern:I have previously supplied copies of documentation showing that *** *** did authorize the payment from *** to Aspen Dental. I have provided documentation showing what treatment he initially agreed to. With this response, I am including a copy of the signed sales draft for the $amount that he borrowed from ***. *** *** will have to resolve any issues of late payments, finance charges and balances due directly with *** Retail Credit. Thanks, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: * *** Ext ***Fax: * ***E-Mail: ***@aspendental.com
May 23, 2017*** *** ***
*** *** ***
*** **RE: Aspen Dental Account Number *** Revdex.com Complaint ID # ***Dear *** ***:Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Cincinnati, OH (Northgate)
Aspen Dental branded practice, owned and operated byOhio Dental Associates-Judge IncI certainly do apologize for your experience at the Cincinnati,OH (Northgate Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it andyour Aspen Dental accountFor your review, I am enclosing with this letter copies of your AspenDental account ledger history showing all transactions to datePlease note that on March 28, 2017,a $refund was processed back to your *** Finance accountThis was done because youchose to discontinue treatment and not receive the crown that you initially agreed toThe total ofyour out of pocket payment to Aspen Dental is $and your balance with Aspen Dental iszeroPlease contact *** *** directly concerning the status of your account with them.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ***, Extension ***Fax: *** ***E-mail: ***@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This still not resolve the issue of Aspen Dental for over charging the *** accountThis claim should have been file with my *** dental insurance, as I spoke with *** regarding this issueThe fact I have tried multiple times to get this issue resolved by calling, proves that I am trying to get this issue resolvedI think it is very odd that in the responses received, I was told I didn't complete a treatmentBut I was told by the dentist I was done with the treatmentI am filing a claim with the *** *** *** regarding this issue
Regards,
*** ***
Here is my response to the rebuttal from *** ***.________________________________________________ June 9, 2017
*** *** ***
*** *** ***
*** ** RE: Aspen Dental Account Number *** Revdex.com Complaint ID # *** Dear *** ***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Cincinnati, OH (Northgate) Aspen Dental branded practice, owned and operated by Ohio Dental Associates-Judge Inc. I certainly do apologize for your experience at the Cincinnati, OH (Northgate Aspen Dental office. I am in receipt of your Revdex.com complaint rebuttal. I have reviewed it and your Aspen Dental account. On February 03, 2017, you agreed to treatment and paid $via *** Financing. The services you received on February 3rd, 7th and 22nd cost you a total of $108.00. Part of your original treatment estimate included a crown on tooth # for $442.80. As you did not move forward and receive the crown and the Core Buildup service was $less than estimated on your treatment acceptance form, a refund in the amount of $was sent to *** Finance on March 28, 2017. Your Aspen Dental account has a zero balance due. Aspen Dental does not report to the credit bureaus. Any discussion regarding credit reports or finance charges must be directed to *** Finance. For your review, I am including a copy of my original letter, your account ledger history and your treatment acceptance form. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ***, Extension ***Fax: *** *** E-mail: ***@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Aspen Dental told me my treatment was completeI'm not sure why Aspen Dental charged such a large amount on the *** account of the cost was only $I've got serval late fees on the *** account because of trying to get Aspen Dental to correct the charges on the *** accountI've got overcharged for finance fees tooWhen I spoke to Aspen Dental they said I had to call *** but I'm not going to do that since this something Aspen Dental causedAspen Dental needs to get this situation with *** fixedI have spoke to Aspen Dental sevaral time since February and still no resolutionAspen Dental overcharged my *** account and expects me to pay extra on the *** accountThis is not rightThe balance on the *** is now over $because of Aspen Dental not responding to my calls. If this doesn't get resolved from this email, I will take further steps to get this situation resolved with the Federal Trade Commission complaint
Regards,
*** ***
This attachment is what *** dental has on file. Aspen refused to submit the claim to ***, So I don't have an explanation of benefits from ***. This screen includes all services provided by Aspen Dental
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After speaking with someone from Aspen, the issue of the credit account that was opened is still not resolved. The person told me to contact the credit account company, but why should I have to contact the credit company if it was Aspen's fault there charges were not on the credit account correctly? The credit company would have charged me interest on a $amount compared to a $balance on the credit account.After speaking with the office manager at Aspen, I have realized I have been told a different story on the issue with the claim with ***. Which makes me not trust anything Aspen has told me. In the response from Aspen stated I did not finish treatment. But the dentist told me my dental work was completed and did not need to come back. So another discrepancy in a story from AspenI need this issue resolved. I am in the process of buying a house and I don't need this issue showing on my credit report.
Regards,
*** ***
In response to Ms***’s concerns, her out of pocket payment made with her Visa card was refunded to her on July 20, The $insurance payment made towards her exam (the insurance company did not remit anything for the x-rays) is being refunded as a courtesy A check will be
cut and mailed within the next two weeks; however it can take some insurance companies 4-weeks before they acknowledge receipt and update their subscribers records
Here is my response to [redacted] 's most recent rebuttal.________________________________________________To whom it may concern:I have previously supplied copies of documentation showing that [redacted] did authorize the payment from [redacted] to Aspen Dental I have provided documentation showing what treatment he initially agreed to With this response, I am including a copy of the signed sales draft for the $amount that he borrowed from [redacted] [redacted] will have to resolve any issues of late payments, finance charges and balances due directly with [redacted] Retail CreditThanks, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] Ext ***Fax: [redacted] E-Mail: [redacted] @aspendental.com
Here is my response to the rebuttal from [redacted] .________________________________________________ June 9, [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Cincinnati, OH (Northgate) Aspen Dental branded practice, owned and operated by Ohio Dental Associates-Judge Inc I certainly do apologize for your experience at the Cincinnati, OH (Northgate Aspen Dental officeI am in receipt of your Revdex.com complaint rebuttal I have reviewed it and your Aspen Dental account On February 03, 2017, you agreed to treatment and paid $via [redacted] Financing The services you received on February 3rd, 7th and 22nd cost you a total of $ Part of your original treatment estimate included a crown on tooth # for $ As you did not move forward and receive the crown and the Core Buildup service was $less than estimated on your treatment acceptance form, a refund in the amount of $was sent to [redacted] Finance on March 28, Your Aspen Dental account has a zero balance due Aspen Dental does not report to the credit bureaus Any discussion regarding credit reports or finance charges must be directed to [redacted] Finance For your review, I am including a copy of my original letter, your account ledger history and your treatment acceptance formI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] , Extension ***Fax: [redacted] E-mail: [redacted] @aspendental.com
May 23, [redacted] **RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Cincinnati, OH (Northgate) Aspen Dental branded practice, owned and operated byOhio Dental Associates-Judge IncI certainly do apologize for your experience at the Cincinnati,OH (Northgate Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it andyour Aspen Dental accountFor your review, I am enclosing with this letter copies of your AspenDental account ledger history showing all transactions to datePlease note that on March 28, 2017,a $refund was processed back to your [redacted] Finance accountThis was done because youchose to discontinue treatment and not receive the crown that you initially agreed toThe total ofyour out of pocket payment to Aspen Dental is $and your balance with Aspen Dental iszeroPlease contact [redacted] directly concerning the status of your account with them.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] , Extension ***Fax: [redacted] E-mail: [redacted] @aspendental.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After speaking with someone from Aspen, the issue of the credit account that was opened is still not resolved The person told me to contact the credit account company, but why should I have to contact the credit company if it was Aspen's fault there charges were not on the credit account correctly? The credit company would have charged me interest on a $amount compared to a $balance on the credit account.After speaking with the office manager at Aspen, I have realized I have been told a different story on the issue with the claim with *** Which makes me not trust anything Aspen has told me In the response from Aspen stated I did not finish treatment But the dentist told me my dental work was completed and did not need to come back So another discrepancy in a story from AspenI need this issue resolved I am in the process of buying a house and I don't need this issue showing on my credit report Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This still not resolve the issue of Aspen Dental for over charging the [redacted] accountThis claim should have been file with my [redacted] dental insurance, as I spoke with [redacted] regarding this issueThe fact I have tried multiple times to get this issue resolved by calling, proves that I am trying to get this issue resolvedI think it is very odd that in the responses received, I was told I didn't complete a treatmentBut I was told by the dentist I was done with the treatmentI am filing a claim with the [redacted] regarding this issue Regards, [redacted]
Here is what Aspen Dental providedNone of the amounts match from Aspen Dental and the credit account ***
Here is my response to *** ***'s most recent rebuttal.________________________________________________To whom it may concern:I have previously supplied copies of documentation showing that *** *** did authorize the payment from *** to Aspen Dental. I have provided documentation showing what treatment he initially agreed to. With this response, I am including a copy of the signed sales draft for the $amount that he borrowed from ***. *** *** will have to resolve any issues of late payments, finance charges and balances due directly with *** Retail Credit. Thanks, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: * *** Ext ***Fax: * ***E-Mail: ***@aspendental.com
May 23, 2017*** *** ***
*** *** ***
*** **RE: Aspen Dental Account Number *** Revdex.com Complaint ID # ***Dear *** ***:Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Cincinnati, OH (Northgate)
Aspen Dental branded practice, owned and operated byOhio Dental Associates-Judge IncI certainly do apologize for your experience at the Cincinnati,OH (Northgate Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it andyour Aspen Dental accountFor your review, I am enclosing with this letter copies of your AspenDental account ledger history showing all transactions to datePlease note that on March 28, 2017,a $refund was processed back to your *** Finance accountThis was done because youchose to discontinue treatment and not receive the crown that you initially agreed toThe total ofyour out of pocket payment to Aspen Dental is $and your balance with Aspen Dental iszeroPlease contact *** *** directly concerning the status of your account with them.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ***, Extension ***Fax: *** ***E-mail: ***@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This still not resolve the issue of Aspen Dental for over charging the *** accountThis claim should have been file with my *** dental insurance, as I spoke with *** regarding this issueThe fact I have tried multiple times to get this issue resolved by calling, proves that I am trying to get this issue resolvedI think it is very odd that in the responses received, I was told I didn't complete a treatmentBut I was told by the dentist I was done with the treatmentI am filing a claim with the *** *** *** regarding this issue
Regards,
*** ***
Here is my response to the rebuttal from *** ***.________________________________________________ June 9, 2017
*** *** ***
*** *** ***
*** ** RE: Aspen Dental Account Number *** Revdex.com Complaint ID # *** Dear *** ***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Cincinnati, OH (Northgate) Aspen Dental branded practice, owned and operated by Ohio Dental Associates-Judge Inc. I certainly do apologize for your experience at the Cincinnati, OH (Northgate Aspen Dental office. I am in receipt of your Revdex.com complaint rebuttal. I have reviewed it and your Aspen Dental account. On February 03, 2017, you agreed to treatment and paid $via *** Financing. The services you received on February 3rd, 7th and 22nd cost you a total of $108.00. Part of your original treatment estimate included a crown on tooth # for $442.80. As you did not move forward and receive the crown and the Core Buildup service was $less than estimated on your treatment acceptance form, a refund in the amount of $was sent to *** Finance on March 28, 2017. Your Aspen Dental account has a zero balance due. Aspen Dental does not report to the credit bureaus. Any discussion regarding credit reports or finance charges must be directed to *** Finance. For your review, I am including a copy of my original letter, your account ledger history and your treatment acceptance form. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ***, Extension ***Fax: *** *** E-mail: ***@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Aspen Dental told me my treatment was completeI'm not sure why Aspen Dental charged such a large amount on the *** account of the cost was only $I've got serval late fees on the *** account because of trying to get Aspen Dental to correct the charges on the *** accountI've got overcharged for finance fees tooWhen I spoke to Aspen Dental they said I had to call *** but I'm not going to do that since this something Aspen Dental causedAspen Dental needs to get this situation with *** fixedI have spoke to Aspen Dental sevaral time since February and still no resolutionAspen Dental overcharged my *** account and expects me to pay extra on the *** accountThis is not rightThe balance on the *** is now over $because of Aspen Dental not responding to my calls. If this doesn't get resolved from this email, I will take further steps to get this situation resolved with the Federal Trade Commission complaint
Regards,
*** ***
This attachment is what *** dental has on file. Aspen refused to submit the claim to ***, So I don't have an explanation of benefits from ***. This screen includes all services provided by Aspen Dental
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After speaking with someone from Aspen, the issue of the credit account that was opened is still not resolved. The person told me to contact the credit account company, but why should I have to contact the credit company if it was Aspen's fault there charges were not on the credit account correctly? The credit company would have charged me interest on a $amount compared to a $balance on the credit account.After speaking with the office manager at Aspen, I have realized I have been told a different story on the issue with the claim with ***. Which makes me not trust anything Aspen has told me. In the response from Aspen stated I did not finish treatment. But the dentist told me my dental work was completed and did not need to come back. So another discrepancy in a story from AspenI need this issue resolved. I am in the process of buying a house and I don't need this issue showing on my credit report.
Regards,
*** ***
In response to Ms***’s concerns, her out of pocket payment made with her Visa card was refunded to her on July 20, The $insurance payment made towards her exam (the insurance company did not remit anything for the x-rays) is being refunded as a courtesy A check will be
cut and mailed within the next two weeks; however it can take some insurance companies 4-weeks before they acknowledge receipt and update their subscribers records