We regret that this matter has risen to your attentionIn regards to our valued customer M/Ms [redacted] in Toronto Canada, we further regret that when shipping from the United States into Canada an international duty or tax can be incurred from the country of importIn this case, M/Ms [redacted] has been charged this $by the Canadian government.Please bring your attention to our website https://www.kupainc.comOnce you've scrolled to the very bottom you will see a menu option Shipping and ReturnsThis takes our customers to our Policy pageIn the first paragraph undershipping we notify our International customers that this duty or tax maybe charged and we have no possible way of controlling nor estimating what their Government may chargeThis policy is again displayed at the bottom of the page during the checkout process (for every customer).By her own admission, M/Ms [redacted] was given a verbal explanation when the matter was brought to their attentionWe offered to give a full refund on the order should M/Ms [redacted] like to return the orderIt is our goal, that shopping with Kupa Inc be a pleasurable experience for all of our customersIt pains us that a matter that is out of our control (and in the hands of the Canadian government) has risen to this level.Please also see, submitted, copy of our policy that is publicly displayed on our website
We regret that this matter has risen to your attentionIn regards to our valued customer M/Ms [redacted] in Toronto Canada, we further regret that when shipping from the United States into Canada an international duty or tax can be incurred from the country of importIn this case, M/Ms [redacted] has been charged this $by the Canadian government.Please bring your attention to our website https://www.kupainc.comOnce you've scrolled to the very bottom you will see a menu option Shipping and ReturnsThis takes our customers to our Policy pageIn the first paragraph undershipping we notify our International customers that this duty or tax maybe charged and we have no possible way of controlling nor estimating what their Government may chargeThis policy is again displayed at the bottom of the page during the checkout process (for every customer).By her own admission, M/Ms [redacted] was given a verbal explanation when the matter was brought to their attentionWe offered to give a full refund on the order should M/Ms [redacted] like to return the orderIt is our goal, that shopping with Kupa Inc be a pleasurable experience for all of our customersIt pains us that a matter that is out of our control (and in the hands of the Canadian government) has risen to this level.Please also see, submitted, copy of our policy that is publicly displayed on our website