Kurit & Abrams Insurance Services, Inc.

Don't waste your time going to this so called "Hometown Family Owned Dealership". I had a HORRIBLE experience with my purchase of a 2011 Ford Edge.

I purchased the Edge back in July. The day of purchase I requested an owners manual (a pretty simple request, or so I thought). It didn't come with one (for whatever reason) so I was told that one would be ordered for me. LONG story short, today is December 13th and I JUST received the manual. I was fed lie after lie. First it was ordered, then it was back ordered, then it came in but was for the wrong car, next it came in but was for the wrong year, then a new one had to be printed from Ford directly, then one comes in and it's sold to someone else, then another comes in and it's misplaced. Lie after lie after lie! They just didn't want to fork out the money for it I guess. I called to check on the status every few weeks and every time I called I got a different story. Guess they were hoping I would just go away!

If that's not enough to convince you to shop somewhere else for your new vehicle, here's more. When shopping for a vehicle I told my sales guy Michael that having a roof rack for my 2 kayaks was very important to me. I purchased the Edge under the pretenses that a factory roof rack could be installed to accommodate the kayaks. I was told that the roof rack would be the EXACT SAME as the roof racks that come factory installed on the new Edges. The price was $400 and we (Loganville Ford and myself) agreed to split the cost. So I paid $200. I never saw a picture or was provided with any specs as factory roof racks certainly accommodate two 50lb kayaks. After SEVERAL weeks I hadn't heard anything from Michael about the status of the roof rack order. When I called he told me that the wrong rails came in (the kind that bolt to the roof). He said that's not what I would want so he ordered a different set. Two more weeks passed I called again this time I called the parts department. They told me that Loganville Ford DOES NOT ORDER ROOF RACKS. They told me that Michael needs to contact an outside company to have them install the rack. See what I mean, LIES!!! Michael calls me back the very same day and said that the rack just came in and would be installed the next day. I asked to see the rack when I dropped off my vehicle and he said that he didn't have them. I told him that the roof rack was not to be put on until I approved it. I had no doubts that the rack would accommodate my kayaks since I was informed that they would be just like the factory rails. Upon pickup of the vehicle with installed roof rack I received no information about the rack (only a tiny green slip of paper located in my cup holder...). It gave no information about the company who installed it, warranties, or contact information. All it provided was the weight capacity of 110lbs. Upon further investigation I quickly learned that this rack was not going to work as the kayak rack weighs 20+lbs and the kayaks weigh 50lbs each. After MUCH back and forth with Lance (sales manager) and Michael (sales guy). They agreed to have a new roof rack installed on my vehicle. This time one that would ACTUALLY ACCOMMODATE two kayaks. The new roof rack was installed incorrectly but by this point, as expected, I was sick and tired of dealing with ANYONE ASSOCIATED WITH THIS DEALERSHIP.

I urge anyone that is in the market for a new car...please DO NOT take your business to Loganville Ford. You will regret it!