Kurly Klips

October 27, 2014It has been brought to our attention that customer *** *** (order #***) has filed a complaint asking for a replacement hair extensions west from our company.Please be advised that on September 4th at 4:06pm, we reached out to *** *** via email stating if she
returned the faulty merchandise, we would replace it for her.Let us know if this is acceptable and we will send you a pre-paid label. Sincererly

May  15, 2014   
Dear [redacted],Our goal at Kurly Klips is to make all of our customers happy. Since you state you have not opened the package, please return it unopened to the following address:Kurly Klips[redacted], MD...

[redacted]Once we receive your unopened package, we will refund your money.Sincerely,

My Kurly Klips were shipped damaged. Lana sent me some klips so I can fix it myself 1. I can't see that well 2. I'm not that handy 3. I spent a lot of money for the klips ins and I was surprised kurly klips didn't want to send me another piece of hair I would have been along time customer very disappointed

Review: I paid 199.00 for a product that I thought would be great. look at [redacted]!I received the product and it was broken. The company sent me clips ins to fix it myself with. I paid someone to fix the issue a third party because I am legally blind in one eye and cant sew it myself. A while later that is broke again. Ultimately I spent to much money with this company for this big mess. I want a new one or my money back.Desired Settlement: I want Kurly klips to send me a new 4klip clip in.

Business

Response:

October 27, 2014It has been brought to our attention that customer [redacted] (order #[redacted]) has filed a complaint asking for a replacement hair extensions west from our company.Please be advised that on September 4th at 4:06pm, we reached out to [redacted] via email stating if she returned the faulty merchandise, we would replace it for her.Let us know if this is acceptable and we will send you a pre-paid label. Sincererly.