Kurma Group

To Whom It May Concern: Client purchased our mentorship program from our company KURMA Group in April of The Mentorship coaching allowed Client to work with our team directly to help her create an online businessClient would build an email list as well as build an online product, with the help and guidance of our team.Once the student has their product finished, our CEO, AnikS***, takes over and will guide the student on how to launch and promote their product.Our Vice President of Operations, Meredith M***, worked directly with the Client over the past yearExchanging hundreds of emailsMeredith has repeatedly asked the Client to send over her product outlines and anything she has completedThe Client refuses to do soClient worked with VP of Operations directly for phase of the training to build up an email list and start generating a database for affiliate promotions as well as a group of future customers for clients own productPhase is the product development phase and the client is not agreeing to share their work in phase so we can help client move forwardWithout the client agreeing to work with us we are notable to help her proceedNow, Client is asking for a refund, which we cannot issue, because she signed a contract that stated the very strict refund policy(Attached) Client claims she wants to work directly with AnikAs stated before, people do get that but they have to show they have taken action and do their part to get their product finished to work with AnikWhich she will not doOur company has continuously reached out to the Client, to help her move forward anyway that we canWe will also continue to do so, and try to get her to take action and get her product finished, so she can work with Anik one on oneAs you can see, we our more than willing to help our students get to the place they want to be in the online marketing community, but we can't help them if they will not put in the work on their sidePlease let me know if you have any further questions and thankyou for your time Courtney K [redacted] Project Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Dear ***Thank you for following up on this matter.The only reason I enrolled in Anik S***’s Mentorship program was to work personally with AnikIt was a “personal mentorship” program.In his sales webinar held March 29th, 2014, Anik S [redacted] said emphatically and enthusiastically numerous times that he would work personally with students to create their whole product from scratch.Anik S [redacted] and his team recently removed that sales webinar from the internet – it was available until I made this complaint.Fortunately, I made a copy of the audio of the webinar because I assumed at some stage they would remove it because the webinar confirms the truth of what I’m saying here.I can send a copy of the audio if you’d like me to do so.To make it easy for you to see my response to their letter, please see my responses in blue below.If you have any questions, please feel free to askRegards [redacted] ***

From: Olga G***Date: Mon, Jun 20, at 4:PMAs discussed on the phone, we have gone ahead and refunded *** *** *** for *** *** ** *** purchase of $on June 17th (please see attached invoice.)We have tried reaching out to the customer but have
not heard back from her yetIf she would still like a copy of *** *** ** *** we'd be more than happy to ship it to her at no charge.If you need any other information from my end, please let me know!Thank you,Olga Olga G***Director of Operations

To Whom It May Concern:
Client purchased our mentorship program from our company KURMA Group in April of 2014.
The Mentorship coaching allowed Client to work with our team directly to help her create an online business. Client would build an email list as well as build an...

online product, with the help and guidance of our team.Once the student has their product finished, our CEO, AnikS[redacted], takes over and will guide the student on how to launch and promote their product.Our Vice President of Operations, Meredith M[redacted], worked directly with the Client over the past year. Exchanging hundreds of emails. Meredith has repeatedly asked the Client to send over her product outlines and anything she has completed. The Client refuses to do so.
Client worked with VP of Operations directly for phase 1 of the training to build up an email list and start generating a database for affiliate promotions as well as a group of future customers for clients own product. Phase 2 is the product development phase and the client is not agreeing to share their work in phase 2 so we can help client move forward. Without the client agreeing to work with us we are notable to help her proceed.
Now, Client is asking for a refund, which we cannot issue, because she signed a contract that stated the very strict refund policy. (Attached)
Client claims she wants to work directly with Anik. As stated before, people do get that but they have to show they have taken action and do their part to get their product finished to work with Anik. Which she will not do.
Our company has continuously reached out to the Client, to help her move forward anyway that we can. We will also continue to do so, and try to get her to take action and get her product finished, so she can work with Anik one on one.
As you can see, we our more than willing to help our students get to the place they want to be in the online marketing community, but we can't help them if they will not put in the work on their side.
Please let me know if you have any further questions and thankyou for your time
Courtney K[redacted]
Project Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Dear [redacted]Thank you for following up on this matter.The only reason I enrolled in Anik S[redacted]’s Mentorship program was to work personally with Anik. It was a “personal mentorship” program.In his sales webinar held March 29th, 2014, Anik S[redacted] said emphatically and enthusiastically numerous times that he would work personally with students to create their whole product from scratch.Anik S[redacted] and his team recently removed that sales webinar from the internet – it was available until I made this complaint.Fortunately, I made a copy of the audio of the webinar because I assumed at some stage they would remove it because the webinar confirms the truth of what I’m saying here.I can send a copy of the audio if you’d like me to do so.To make it easy for you to see my response to their letter, please see my responses in blue below.If you have any questions, please feel free to askRegards
[redacted]