Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint " [redacted] did not have all her materials I needed to start her resume." This is blatantly falseThere was no additional information she was waiting onI provided her my current (June 11) resume and participated in her interview (June 15)There was plenty information given for this to begin work and at least provide a draft I crossed boundaries and contacted her on [redacted] Her phone which she had told me to contact her on and text her on was her cell phoneIt suddenly was disconnectedHer business phone number is nothing more than an answering serviceWhen given a phone contact and to have that line disconnected, it puts a person in a state of panicI did reach out on her via [redacted] as I had no clue what was going on and with these "life changes" she keeps mentioning, I was concerned she was abandoning her businessI sent one message asking her to please contact me Missed deadlines / "Pertinent information" On June 19, I texted Julie and asked for a status update and mentioned there was some addition in formation I had forgotten during our interview that I wanted to discuss with herShe replied saying she was on a plane and would touch base with me early next weekI texted her both Monday and Tuesday with no response via text or emailOn June 24, I learned her cellphone had been disconnectedWe were finally able to connect later that evening via text, phone, and emailAt pm, we exchanged a couple texts regarding when the resume would be completed She said she would be providing me one resume and two profilesShe said it would be done that weekendShortly after the text conversation, we spoke on the phone to get better clarification on the materials she would be providing, which was the one resume with two interchangeable profiles that could be used based on the type of position I would be applying forAt this time I again mentioned to her that I had some details on my [redacted] and [redacted] experience I had at one of my previous positionsShe told me to email it to herI sent her the email that evening at roughly 9-10pm as she stated in her responseUpon receipt of this information, it was going to affect here weekend due date, it should have been communicated at this timeHowever, she had plenty of information to at least submit a draft, which she did not Her deadline for the weekend of June & passed and having heard nothing from her regarding any reasons for this delay, I contacted her on June 30th for a status update and I had expected to receive it over the weekendShe responded that due to her move, she had to shut down her business for a few days and that she would be working on resumes that weekI asked again for an expected due date late that evening and did not get a response as it was late in the eveningAgain, there was no mention of the information I submitted being the cause for her missed deadline or that it would require an additional two weeks to completeI tried to speak with her on the June 19th about the information I provided on June 24th and reached out to her multiple times to try to discuss Refund RequestOn July 1, I asked for a refund via textI do sympathize with her moving but I needed a job and could not afford to wait indefinitely for her to provide the materialsShe hadn't provide me any drafts or materials at this time nor could she provide me a delivery dateI couldn't afford to let this drag onI gave it weeks, she didn't meet her deadlines and was not proactive to communicate with meOn a personal level, I know that moving halfway across the country to a new state can be an ordealHowever, in a business transaction, as she IS running a business, I don't want to be the one put out from her by her personal problems when I was going through my own problems being out of work and having no income and hoping this would assist in helping find a jobI gave her the opportunity to complete the assignmentShe kept mentioning how she was so busy with her move and "life changes" and frankly I didn't think she would be able to complete the assignment in a timely manner due to everything going on with her.She responded saying she would provide the refund and that it would be processed later that evening and take 7-business days to show upI asked her to please let me know if she needed any information to process thisI followed up Thursday afternoon as I had not heard from her to see if she had processed my refund as I had enlisted someone else to help me get this completedShe then responded saying that she doesn't do refunds and would still charge me for her consulting timeI responded saying that this was not in line with what she had told me the day before and the many concerns I had that led me to the decision to request a refundShe did not respond.On July 8, having still not heard a response from her, I filed a complaint with the Revdex.com.Materials ReceivedAs she said, Julie hired someone else to complete her backlog [redacted] reached out to me on July telling me that she would be working on my resumeThis really confused me and immediately responded to her saying that Julie had agreed to issue me a refund (as this was the last I had heard from her) so I had hired someone else to complete the workI then contacted Julie asking if there had been some miscommunication as she had previously agreed to issue me a refund and copied [redacted] on the correspondenceAs I had already hired someone else to complete the work, I didn't want them spending any additional time on my resume as it was no longer need and it had been agreed that I would get a refundJulie responded that she was on a plane when she sent that response and that she was not issuing a refund and would deliver my materials that weekAgain, I had already communicated to Julie a week before that I had hired someone else to write my resume so now she was reneging on her words to provide me a refund of any kindI don't know what being on a plane has to do with her responseThe fact is, she promised a refundIf she was not ready to respond, then she should have waited to respondHowever, when you tell someone you will provide them a refund on two different days and then don't say anything else for over a week, a reasonable person should assume that she would keep to word[redacted] delivered my resume on July (almost weeks from my original meeting with Julie) as she was sympathetic to my situation and Julie never informed her about the issues going on between me and JulieI know [redacted] was trying to help but the resume I received was subparJulie and I had agreed upon resume with interchangeable profilesI only received resume with profile.Julie claimed that the information I sent her on the June held up the resume from being completedThis information she claims had been so pertinent to beginning and completing my resume wasn't even incorporated into the resume I received.Most of the information details on my work history were merely copied over from my original resumeBasically all that was added was a small paragraph and a few bullet points of my skillsRefund/Cancellation PolicyShe claims that she doesn't do refunds when someone has received their resume materialsI made the request over a week before having received anything from JulieSo by her own accord in her previous response to the Revdex.com, I should have been eligible for a refund at that time in addition to the fact that she had already agreed to it.I looked into her website again and still cannot find a statement regarding no refunds or any reference to a cancellation policy regarding a $consulting fee for resumes services, nor did she ever say this in our first meetingThe only information I could find is under her Terms and Conditions and Cancellation Policy and they seem to reference meeting services, not resume writing servicesSee below.Cancellation Policy PageAll cancellations must provide hours notice otherwise Resume Girl reserves the right to keep the $deposit.If you cancel with less than hours notice or are a No Show, Resume Girl reserves the right to keep the $deposit and an additional $may be required to reschedule.If you provide hours notice and reschedule within hours of cancelling, Resume Girl will apply your $fee to the next scheduled appointment.Resume Girl has had to implement these policies as a way to safeguard time and ensure clients will show up at their designated appointment timeIf you book an appointment and cancel or No Show, that time could have been provided to another clientResume Girl makes every effort to accommodate client’s schedules and we understand that time is sacredWe thank you for respecting our policy.Terms and Conditions PagePayment in Full is required to start workResume Girl will not release work to clients until payment in full is receivedThis is for intellectual property reasons and allows Resume Girl to avoid costly collection fees for non-payment.A $non-refundable deposit will be paid at the time an appointment is booked.This amount will be applied directly to the cost of your resume.This fee also is used towards our Cancellation Policy.If you cancel with less than hours notice or are a No Show, Resume Girl reserves the right to keep the $deposit and an additional $deposit may be required to rescheduleIf you cancel and reschedule within hours, the $deposit will be applied to your next scheduled appointment.Nowhere else on her website do I see anything about refund policiesI know she recently had her resume re-done so perhaps this information was mistakenly left off when the redesign occurredI have looked extensively in search of her claimed policies posted and truly cannot find anything other than stated above.I have attached numerous documents including emails, text messages, original resume, resume received, and screenshots of the Resume Girl website.In attempts to resolve this matter, I will accept the refund minus the "consultation fee" of $making the refund amount be $This cancellation policy is NOT stated anywhere on her website nor is this refund what she originally agreed toHowever, she did spend time on my interview and correspondence so I can understand wanting to recoup some of those costs for her timeI'm sure this back and forth has been tiresome for BOTH parties so I would hope the acceptance of a refund in the amount of $will end the matterDeadlines weren't met, a refund was requested prior and approved prior to receipt of the materials, the materials that I did receive were not as we had discussed and the extensive information I provided in my interview and my email was not incorporated Regards, [redacted]
[redacted] received her resume on Friday, June 10th If we still owe [redacted] a cover letter, we will be happy to get that to her no later than July 19th I sincerely apologize for the delay and that this was overlookedI have added additional staff to my team to help support my growing businessI have had major life changes recently and was not as accessible during the month of June
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
"*** did not have all her materials I needed to start her resume."
This is blatantly falseThere was no additional information she was
waiting onI provided her my current (June 11) resume and participated
in her interview (June 15)There was plenty information given for this
to begin work and at least provide a draft
I crossed boundaries and contacted her on ***
Her phone which she had told me to contact her on and text her on was
her cell phoneIt suddenly was disconnectedHer business phone number
is nothing more than an answering serviceWhen given a phone contact
and to have that line disconnected, it puts a person in a state of
panicI did reach out on her via *** as I had no clue what was
going on and with these "life changes" she keeps mentioning, I was
concerned she was abandoning her businessI sent one message asking her to please contact me
Missed deadlines / "Pertinent information"
On June 19, I texted Julie and asked for a status update and mentioned
there was some addition in formation I had forgotten during our
interview that I wanted to discuss with herShe replied saying she was
on a plane and would touch base with me early next weekI texted her
both Monday and Tuesday with no response via text or emailOn June 24, I
learned her cellphone had been disconnectedWe were finally able to
connect later that evening via text, phone, and emailAt pm, we
exchanged a couple texts regarding when the resume would be completed
She said she would be providing me one resume and two profilesShe said
it would be done that weekendShortly after the text conversation, we
spoke on the phone to get better clarification on the materials she
would be providing, which was the one resume with two interchangeable
profiles that could be used based on the type of position I would be
applying forAt this time I again mentioned to her that I had some
details on my *** and *** experience I had at one of my previous
positionsShe told me to email it to herI sent her the email that
evening at roughly 9-10pm as she stated in her responseUpon receipt of
this information, it was going to affect here weekend due date, it
should have been communicated at this timeHowever, she had plenty of
information to at least submit a draft, which she did not
Her deadline for the weekend of June & passed and having heard nothing from her regarding any
reasons for this delay, I contacted her on June 30th for a status
update and I had expected to receive it over the weekendShe responded that due to her move, she had to shut down her business for a few days and that she would be working on resumes that weekI asked again for an expected due date late that evening and did not get a response as it was late in the eveningAgain, there was no mention of the information I submitted being the cause for her missed deadline or that it would require an additional two weeks to completeI tried to speak with her on the June 19th about the information I provided on June 24th and reached out to her multiple times to try to discuss
Refund RequestOn July 1, I asked for a refund via textI do sympathize with her moving but I needed a job and could not afford to wait indefinitely for her to provide the materialsShe hadn't provide me any drafts or materials at this time nor could she provide me a delivery dateI couldn't afford to let this drag onI gave it weeks, she didn't meet her deadlines and was not proactive to communicate with meOn a personal level, I know that moving halfway across the country to a new state can be an ordealHowever, in a business transaction, as she IS running a business, I don't want to be the one put out from her by her personal problems when I was going through my own problems being out of work and having no income and hoping this would assist in helping find a jobI gave her the opportunity to complete the assignmentShe kept mentioning how she was so busy with her move and "life changes" and frankly I didn't think she would be able to complete the assignment in a timely manner due to everything going on with her.She responded saying she would provide the refund and that it would be processed later that evening and take 7-business days to show upI asked her to please let me know if she needed any information to process thisI followed up Thursday afternoon as I had not heard from her to see if she had processed my refund as I had enlisted someone else to help me get this completedShe then responded saying that she doesn't do refunds and would still charge me for her consulting timeI responded saying that this was not in line with what she had told me the day before and the many concerns I had that led me to the decision to request a refundShe did not respond.On July 8, having still not heard a response from her, I filed a complaint with the Revdex.com.Materials ReceivedAs she said, Julie hired someone else to complete her backlog*** reached out to me on July telling me that she would be working on my resumeThis really confused me and immediately responded to her saying that Julie had agreed to issue me a refund (as this was the last I had heard from her) so I had hired someone else to complete the workI then contacted Julie asking if there had been some miscommunication as she had previously agreed to issue me a refund and copied *** on the correspondenceAs I had already hired someone else to complete the work, I didn't want them spending any additional time on my resume as it was no longer need and it had been agreed that I would get a refundJulie responded that she was on a plane when she sent that response and that she was not issuing a refund and would deliver my materials that weekAgain, I had already communicated to Julie a week before that I had hired someone else to write my resume so now she was reneging on her words to provide me a refund of any kindI don't know what being on a plane has to do with her responseThe fact is, she promised a refundIf she was not ready to respond, then she should have waited to respondHowever, when you tell someone you will provide them a refund on two different days and then don't say anything else for over a week, a reasonable person should assume that she would keep to word.*** delivered my resume on July (almost weeks from my original meeting with Julie) as she was sympathetic to my situation and Julie never informed her about the issues going on between me and JulieI know *** was trying to help but the resume I received was subparJulie and I had agreed upon resume with interchangeable profilesI only received resume with profile.Julie claimed that the information I sent her on the June held up the resume from being completedThis information she claims had been so pertinent to beginning and completing my resume wasn't even incorporated into the resume I received.Most of the information details on my work history were merely copied over from my original resumeBasically all that was added was a small paragraph and a few bullet points of my skillsRefund/Cancellation PolicyShe claims that she doesn't do refunds when someone has received their resume materialsI made the request over a week before having received anything from JulieSo by her own accord in her previous response to the Revdex.com, I should have been eligible for a refund at that time in addition to the fact that she had already agreed to it.I looked into her website again and still cannot find a statement regarding no refunds or any reference to a cancellation policy regarding a $consulting fee for resumes services, nor did she ever say this in our first meetingThe only information I could find is under her Terms and Conditions and Cancellation Policy and they seem to reference meeting services, not resume writing servicesSee below.Cancellation Policy PageAll cancellations must provide hours notice otherwise Resume Girl reserves the right to keep the $deposit.If you cancel with less than hours notice or are a No Show,
Resume Girl reserves the right to keep the $deposit and an
additional $may be required to reschedule.If you provide hours notice and reschedule within hours of
cancelling, Resume Girl will apply your $fee to the next scheduled
appointment.Resume Girl has had to implement these policies as a way to
safeguard time and ensure clients will show up at their designated
appointment timeIf you book an appointment and cancel or No Show, that
time could have been provided to another clientResume Girl makes
every effort to accommodate client’s schedules and we understand that
time is sacredWe thank you for respecting our policy.Terms and Conditions PagePayment in Full is required to start workResume Girl will not release work to clients until payment in full
is receivedThis is for intellectual property reasons and allows Resume
Girl to avoid costly collection fees for non-payment.A $non-refundable deposit will be paid at the time an appointment is booked.This amount will be applied directly to the cost of your resume.This fee also is used towards our Cancellation Policy.If you cancel with less than hours notice or are a No Show,
Resume Girl reserves the right to keep the $deposit and an
additional $deposit may be required to rescheduleIf you cancel and reschedule within hours, the $deposit will be applied to your next scheduled appointment.Nowhere else on her website do I see anything about refund policiesI know she recently had her resume re-done so perhaps this information was mistakenly left off when the redesign occurredI have looked extensively in search of her claimed policies posted and truly cannot find anything other than stated above.I have attached numerous documents including emails, text messages, original resume, resume received, and screenshots of the Resume Girl website.In attempts to resolve this matter, I will accept the refund minus the "consultation fee" of $making the refund amount be $This cancellation policy is NOT stated anywhere on her website nor is this refund what she originally agreed toHowever, she did spend time on my interview and correspondence so I can understand wanting to recoup some of those costs for her timeI'm sure this back and forth has been tiresome for BOTH parties so I would hope the acceptance of a refund in the amount of $will end the matterDeadlines weren't met, a refund was requested prior and approved prior to receipt of the materials, the materials that I did receive were not as we had discussed and the extensive information I provided in my interview and my email was not incorporated
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
*** received her resume on Friday, June 10th If we still owe *** a cover letter, we will be happy to get that to her no later than July 19th
I sincerely apologize for the delay and that this was overlookedI have added additional staff to my team to help support my growing
businessI have had major life changes recently and was not as accessible during the month of June
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint " [redacted] did not have all her materials I needed to start her resume." This is blatantly falseThere was no additional information she was waiting onI provided her my current (June 11) resume and participated in her interview (June 15)There was plenty information given for this to begin work and at least provide a draft I crossed boundaries and contacted her on [redacted] Her phone which she had told me to contact her on and text her on was her cell phoneIt suddenly was disconnectedHer business phone number is nothing more than an answering serviceWhen given a phone contact and to have that line disconnected, it puts a person in a state of panicI did reach out on her via [redacted] as I had no clue what was going on and with these "life changes" she keeps mentioning, I was concerned she was abandoning her businessI sent one message asking her to please contact me Missed deadlines / "Pertinent information" On June 19, I texted Julie and asked for a status update and mentioned there was some addition in formation I had forgotten during our interview that I wanted to discuss with herShe replied saying she was on a plane and would touch base with me early next weekI texted her both Monday and Tuesday with no response via text or emailOn June 24, I learned her cellphone had been disconnectedWe were finally able to connect later that evening via text, phone, and emailAt pm, we exchanged a couple texts regarding when the resume would be completed She said she would be providing me one resume and two profilesShe said it would be done that weekendShortly after the text conversation, we spoke on the phone to get better clarification on the materials she would be providing, which was the one resume with two interchangeable profiles that could be used based on the type of position I would be applying forAt this time I again mentioned to her that I had some details on my [redacted] and [redacted] experience I had at one of my previous positionsShe told me to email it to herI sent her the email that evening at roughly 9-10pm as she stated in her responseUpon receipt of this information, it was going to affect here weekend due date, it should have been communicated at this timeHowever, she had plenty of information to at least submit a draft, which she did not Her deadline for the weekend of June & passed and having heard nothing from her regarding any reasons for this delay, I contacted her on June 30th for a status update and I had expected to receive it over the weekendShe responded that due to her move, she had to shut down her business for a few days and that she would be working on resumes that weekI asked again for an expected due date late that evening and did not get a response as it was late in the eveningAgain, there was no mention of the information I submitted being the cause for her missed deadline or that it would require an additional two weeks to completeI tried to speak with her on the June 19th about the information I provided on June 24th and reached out to her multiple times to try to discuss Refund RequestOn July 1, I asked for a refund via textI do sympathize with her moving but I needed a job and could not afford to wait indefinitely for her to provide the materialsShe hadn't provide me any drafts or materials at this time nor could she provide me a delivery dateI couldn't afford to let this drag onI gave it weeks, she didn't meet her deadlines and was not proactive to communicate with meOn a personal level, I know that moving halfway across the country to a new state can be an ordealHowever, in a business transaction, as she IS running a business, I don't want to be the one put out from her by her personal problems when I was going through my own problems being out of work and having no income and hoping this would assist in helping find a jobI gave her the opportunity to complete the assignmentShe kept mentioning how she was so busy with her move and "life changes" and frankly I didn't think she would be able to complete the assignment in a timely manner due to everything going on with her.She responded saying she would provide the refund and that it would be processed later that evening and take 7-business days to show upI asked her to please let me know if she needed any information to process thisI followed up Thursday afternoon as I had not heard from her to see if she had processed my refund as I had enlisted someone else to help me get this completedShe then responded saying that she doesn't do refunds and would still charge me for her consulting timeI responded saying that this was not in line with what she had told me the day before and the many concerns I had that led me to the decision to request a refundShe did not respond.On July 8, having still not heard a response from her, I filed a complaint with the Revdex.com.Materials ReceivedAs she said, Julie hired someone else to complete her backlog [redacted] reached out to me on July telling me that she would be working on my resumeThis really confused me and immediately responded to her saying that Julie had agreed to issue me a refund (as this was the last I had heard from her) so I had hired someone else to complete the workI then contacted Julie asking if there had been some miscommunication as she had previously agreed to issue me a refund and copied [redacted] on the correspondenceAs I had already hired someone else to complete the work, I didn't want them spending any additional time on my resume as it was no longer need and it had been agreed that I would get a refundJulie responded that she was on a plane when she sent that response and that she was not issuing a refund and would deliver my materials that weekAgain, I had already communicated to Julie a week before that I had hired someone else to write my resume so now she was reneging on her words to provide me a refund of any kindI don't know what being on a plane has to do with her responseThe fact is, she promised a refundIf she was not ready to respond, then she should have waited to respondHowever, when you tell someone you will provide them a refund on two different days and then don't say anything else for over a week, a reasonable person should assume that she would keep to word[redacted] delivered my resume on July (almost weeks from my original meeting with Julie) as she was sympathetic to my situation and Julie never informed her about the issues going on between me and JulieI know [redacted] was trying to help but the resume I received was subparJulie and I had agreed upon resume with interchangeable profilesI only received resume with profile.Julie claimed that the information I sent her on the June held up the resume from being completedThis information she claims had been so pertinent to beginning and completing my resume wasn't even incorporated into the resume I received.Most of the information details on my work history were merely copied over from my original resumeBasically all that was added was a small paragraph and a few bullet points of my skillsRefund/Cancellation PolicyShe claims that she doesn't do refunds when someone has received their resume materialsI made the request over a week before having received anything from JulieSo by her own accord in her previous response to the Revdex.com, I should have been eligible for a refund at that time in addition to the fact that she had already agreed to it.I looked into her website again and still cannot find a statement regarding no refunds or any reference to a cancellation policy regarding a $consulting fee for resumes services, nor did she ever say this in our first meetingThe only information I could find is under her Terms and Conditions and Cancellation Policy and they seem to reference meeting services, not resume writing servicesSee below.Cancellation Policy PageAll cancellations must provide hours notice otherwise Resume Girl reserves the right to keep the $deposit.If you cancel with less than hours notice or are a No Show, Resume Girl reserves the right to keep the $deposit and an additional $may be required to reschedule.If you provide hours notice and reschedule within hours of cancelling, Resume Girl will apply your $fee to the next scheduled appointment.Resume Girl has had to implement these policies as a way to safeguard time and ensure clients will show up at their designated appointment timeIf you book an appointment and cancel or No Show, that time could have been provided to another clientResume Girl makes every effort to accommodate client’s schedules and we understand that time is sacredWe thank you for respecting our policy.Terms and Conditions PagePayment in Full is required to start workResume Girl will not release work to clients until payment in full is receivedThis is for intellectual property reasons and allows Resume Girl to avoid costly collection fees for non-payment.A $non-refundable deposit will be paid at the time an appointment is booked.This amount will be applied directly to the cost of your resume.This fee also is used towards our Cancellation Policy.If you cancel with less than hours notice or are a No Show, Resume Girl reserves the right to keep the $deposit and an additional $deposit may be required to rescheduleIf you cancel and reschedule within hours, the $deposit will be applied to your next scheduled appointment.Nowhere else on her website do I see anything about refund policiesI know she recently had her resume re-done so perhaps this information was mistakenly left off when the redesign occurredI have looked extensively in search of her claimed policies posted and truly cannot find anything other than stated above.I have attached numerous documents including emails, text messages, original resume, resume received, and screenshots of the Resume Girl website.In attempts to resolve this matter, I will accept the refund minus the "consultation fee" of $making the refund amount be $This cancellation policy is NOT stated anywhere on her website nor is this refund what she originally agreed toHowever, she did spend time on my interview and correspondence so I can understand wanting to recoup some of those costs for her timeI'm sure this back and forth has been tiresome for BOTH parties so I would hope the acceptance of a refund in the amount of $will end the matterDeadlines weren't met, a refund was requested prior and approved prior to receipt of the materials, the materials that I did receive were not as we had discussed and the extensive information I provided in my interview and my email was not incorporated Regards, [redacted]
[redacted] received her resume on Friday, June 10th If we still owe [redacted] a cover letter, we will be happy to get that to her no later than July 19th I sincerely apologize for the delay and that this was overlookedI have added additional staff to my team to help support my growing businessI have had major life changes recently and was not as accessible during the month of June
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
"*** did not have all her materials I needed to start her resume."
This is blatantly falseThere was no additional information she was
waiting onI provided her my current (June 11) resume and participated
in her interview (June 15)There was plenty information given for this
to begin work and at least provide a draft
I crossed boundaries and contacted her on ***
Her phone which she had told me to contact her on and text her on was
her cell phoneIt suddenly was disconnectedHer business phone number
is nothing more than an answering serviceWhen given a phone contact
and to have that line disconnected, it puts a person in a state of
panicI did reach out on her via *** as I had no clue what was
going on and with these "life changes" she keeps mentioning, I was
concerned she was abandoning her businessI sent one message asking her to please contact me
Missed deadlines / "Pertinent information"
On June 19, I texted Julie and asked for a status update and mentioned
there was some addition in formation I had forgotten during our
interview that I wanted to discuss with herShe replied saying she was
on a plane and would touch base with me early next weekI texted her
both Monday and Tuesday with no response via text or emailOn June 24, I
learned her cellphone had been disconnectedWe were finally able to
connect later that evening via text, phone, and emailAt pm, we
exchanged a couple texts regarding when the resume would be completed
She said she would be providing me one resume and two profilesShe said
it would be done that weekendShortly after the text conversation, we
spoke on the phone to get better clarification on the materials she
would be providing, which was the one resume with two interchangeable
profiles that could be used based on the type of position I would be
applying forAt this time I again mentioned to her that I had some
details on my *** and *** experience I had at one of my previous
positionsShe told me to email it to herI sent her the email that
evening at roughly 9-10pm as she stated in her responseUpon receipt of
this information, it was going to affect here weekend due date, it
should have been communicated at this timeHowever, she had plenty of
information to at least submit a draft, which she did not
Her deadline for the weekend of June & passed and having heard nothing from her regarding any
reasons for this delay, I contacted her on June 30th for a status
update and I had expected to receive it over the weekendShe responded that due to her move, she had to shut down her business for a few days and that she would be working on resumes that weekI asked again for an expected due date late that evening and did not get a response as it was late in the eveningAgain, there was no mention of the information I submitted being the cause for her missed deadline or that it would require an additional two weeks to completeI tried to speak with her on the June 19th about the information I provided on June 24th and reached out to her multiple times to try to discuss
Refund RequestOn July 1, I asked for a refund via textI do sympathize with her moving but I needed a job and could not afford to wait indefinitely for her to provide the materialsShe hadn't provide me any drafts or materials at this time nor could she provide me a delivery dateI couldn't afford to let this drag onI gave it weeks, she didn't meet her deadlines and was not proactive to communicate with meOn a personal level, I know that moving halfway across the country to a new state can be an ordealHowever, in a business transaction, as she IS running a business, I don't want to be the one put out from her by her personal problems when I was going through my own problems being out of work and having no income and hoping this would assist in helping find a jobI gave her the opportunity to complete the assignmentShe kept mentioning how she was so busy with her move and "life changes" and frankly I didn't think she would be able to complete the assignment in a timely manner due to everything going on with her.She responded saying she would provide the refund and that it would be processed later that evening and take 7-business days to show upI asked her to please let me know if she needed any information to process thisI followed up Thursday afternoon as I had not heard from her to see if she had processed my refund as I had enlisted someone else to help me get this completedShe then responded saying that she doesn't do refunds and would still charge me for her consulting timeI responded saying that this was not in line with what she had told me the day before and the many concerns I had that led me to the decision to request a refundShe did not respond.On July 8, having still not heard a response from her, I filed a complaint with the Revdex.com.Materials ReceivedAs she said, Julie hired someone else to complete her backlog*** reached out to me on July telling me that she would be working on my resumeThis really confused me and immediately responded to her saying that Julie had agreed to issue me a refund (as this was the last I had heard from her) so I had hired someone else to complete the workI then contacted Julie asking if there had been some miscommunication as she had previously agreed to issue me a refund and copied *** on the correspondenceAs I had already hired someone else to complete the work, I didn't want them spending any additional time on my resume as it was no longer need and it had been agreed that I would get a refundJulie responded that she was on a plane when she sent that response and that she was not issuing a refund and would deliver my materials that weekAgain, I had already communicated to Julie a week before that I had hired someone else to write my resume so now she was reneging on her words to provide me a refund of any kindI don't know what being on a plane has to do with her responseThe fact is, she promised a refundIf she was not ready to respond, then she should have waited to respondHowever, when you tell someone you will provide them a refund on two different days and then don't say anything else for over a week, a reasonable person should assume that she would keep to word.*** delivered my resume on July (almost weeks from my original meeting with Julie) as she was sympathetic to my situation and Julie never informed her about the issues going on between me and JulieI know *** was trying to help but the resume I received was subparJulie and I had agreed upon resume with interchangeable profilesI only received resume with profile.Julie claimed that the information I sent her on the June held up the resume from being completedThis information she claims had been so pertinent to beginning and completing my resume wasn't even incorporated into the resume I received.Most of the information details on my work history were merely copied over from my original resumeBasically all that was added was a small paragraph and a few bullet points of my skillsRefund/Cancellation PolicyShe claims that she doesn't do refunds when someone has received their resume materialsI made the request over a week before having received anything from JulieSo by her own accord in her previous response to the Revdex.com, I should have been eligible for a refund at that time in addition to the fact that she had already agreed to it.I looked into her website again and still cannot find a statement regarding no refunds or any reference to a cancellation policy regarding a $consulting fee for resumes services, nor did she ever say this in our first meetingThe only information I could find is under her Terms and Conditions and Cancellation Policy and they seem to reference meeting services, not resume writing servicesSee below.Cancellation Policy PageAll cancellations must provide hours notice otherwise Resume Girl reserves the right to keep the $deposit.If you cancel with less than hours notice or are a No Show,
Resume Girl reserves the right to keep the $deposit and an
additional $may be required to reschedule.If you provide hours notice and reschedule within hours of
cancelling, Resume Girl will apply your $fee to the next scheduled
appointment.Resume Girl has had to implement these policies as a way to
safeguard time and ensure clients will show up at their designated
appointment timeIf you book an appointment and cancel or No Show, that
time could have been provided to another clientResume Girl makes
every effort to accommodate client’s schedules and we understand that
time is sacredWe thank you for respecting our policy.Terms and Conditions PagePayment in Full is required to start workResume Girl will not release work to clients until payment in full
is receivedThis is for intellectual property reasons and allows Resume
Girl to avoid costly collection fees for non-payment.A $non-refundable deposit will be paid at the time an appointment is booked.This amount will be applied directly to the cost of your resume.This fee also is used towards our Cancellation Policy.If you cancel with less than hours notice or are a No Show,
Resume Girl reserves the right to keep the $deposit and an
additional $deposit may be required to rescheduleIf you cancel and reschedule within hours, the $deposit will be applied to your next scheduled appointment.Nowhere else on her website do I see anything about refund policiesI know she recently had her resume re-done so perhaps this information was mistakenly left off when the redesign occurredI have looked extensively in search of her claimed policies posted and truly cannot find anything other than stated above.I have attached numerous documents including emails, text messages, original resume, resume received, and screenshots of the Resume Girl website.In attempts to resolve this matter, I will accept the refund minus the "consultation fee" of $making the refund amount be $This cancellation policy is NOT stated anywhere on her website nor is this refund what she originally agreed toHowever, she did spend time on my interview and correspondence so I can understand wanting to recoup some of those costs for her timeI'm sure this back and forth has been tiresome for BOTH parties so I would hope the acceptance of a refund in the amount of $will end the matterDeadlines weren't met, a refund was requested prior and approved prior to receipt of the materials, the materials that I did receive were not as we had discussed and the extensive information I provided in my interview and my email was not incorporated
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
*** received her resume on Friday, June 10th If we still owe *** a cover letter, we will be happy to get that to her no later than July 19th
I sincerely apologize for the delay and that this was overlookedI have added additional staff to my team to help support my growing
businessI have had major life changes recently and was not as accessible during the month of June