Kurt's Carpentry, LLC

[redacted] received her resume on Friday, June 10th 2015. If we still owe [redacted] a cover letter, we will be happy to get that to her no later than July 19th.
I sincerely apologize for the delay and that this was overlooked. I have added additional staff to my team to help support my growing...

business. I have had major life changes recently and was not as accessible during the month of June.

I met with [redacted] on June 15th 2015 and at that time performed a Resume Review Consultation. which lasted 1 hour. I informed [redacted] my turn-around time is approximately 2 weeks based on my client load. During this meeting, [redacted] did not have all her information with her and I was awaiting...

additional information from her that I needed to start her resume. She submitted additional information which I needed to start her resume via email on June 24th 2015 not June 19th 2015 as she indicated below. See email exchange copied below.
Personally, I was going through a major life change during that week and due to unforeseen circumstances had to relocate across the country that week. From a reasonable person standard, I was not accepting any new clients since mid June 2015 and was heavily involved in planning a last minute move so was not always reachable on my personal cell phone. My work number- [redacted] is always [redacted]ible to clients 24/7. During these few days, [redacted] crossed professional boundaries and started contacting me via my personal [redacted] Messenger account regarding her resume. I had never authorized her to contact me via my personal social media account.  I was still in touch with [redacted] during this time through emails and calls, even speaking with her while on the airplane before take-off. Since [redacted] had originally met with me on June 15th, her resume would have been due by June 29th 2015. But in this case, she came back to me with pertinent information on June 24th 2015 at 9:18 PM. I had communicated via email to [redacted] on June 30th an update informing her that I am getting on a plane to move that exact date and was a little delayed. She responded no problem and that she understood. The next day, July 1'st [redacted] asked for a refund.  Just a reminder- [redacted] sent quite a bit of information I needed to do her resume on June 24th and 2 weeks would have been on July 8th 2015.
[redacted] received her completed resume on Friday, July 10th- which was 2 days exactly after the 2 week period. In [redacted]'s case, we actually did 2 resumes for her due to her situation of being unemployed and only charged $250. which is normally the price I charge "Intern" clients who are still in college. Note- [redacted] had almost 10 years of work experience.  Normally, I would charge clients with this experience $600. You can review my website for pricing information. I did everything in my power to go above and beyond for [redacted], working with her on price and delivering her work within 24 hours of the 2 week deadline. She stated below that I told her 2 weeks yet she was looking for her resume prior to 2 weeks based on the emails below.
Also, I have never solicited any additional clients. All my leads come through my website and 866 number. I just follow up based on client's calling me. I do not know who [redacted]'s "friends" are and I do not have time to actively solicit new business.
During my transition over the past 2 weeks, I have hired a Human Resources Consultant to assist me with my business load to provide another dedicated resource to both new and existing clients.
My website policy clearly states no refunds once a client receives their resume.  When I spend time meeting with a client and the client pays me and agrees to work with me- they need to give me the opportunity to deliver the product to them. Once they have the resume, it is an intellectual property concern if they ask for a refund. It's clearly noted on my site no refunds. If client's choose not to do business with me once we have met and I have spent an hour or more with them, there is a $75 fee as stated on my website.
On Tuesday, June 30, 2015 7:51 PM, [redacted] <[redacted]> wrote:
I understand. When should I expect a draft?Sent from my iPhone
 
On Jun 30, 2015, at 2:38 PM, Julie [redacted] <[email protected]> wrote:
I had to move and am in the airport in San Diego. I'm sorry but my business has shut down for a few days. I will be working on resumes this week from a hotel until I find a place to live here. Sent from my iPhone
On Jun 30, 2015, at 12:25 PM, [redacted] <[redacted]> wrote:
Julie, 
Can I get a status update on my resume? I was expecting it over the weekend but haven't heard from you. 
Thanks,
[redacted]
[redacted]Sent from my iPhone
On Jun 24, 2015, at 9:18 PM, [redacted] <[redacted]> wrote:
Julie,I have been thinking about the different profiles for the resumes... I think we had discussed HR Training / Project Coordinator. However, the more I reflect on things and the more I look at the types of positions I am changing, I would really like something that discusses my "analyst" type qualities. I think I have more of that type of experience than the HR Training... A lot of the positions I find myself applying for are some type of analyst or data analyst positions. So should I have 3 profiles or should I eliminate the HR training? What are your thoughts? I'm still a little confused about the whole "profile" thing so I guess I will have to wait and see what you are talking about.As for the bit of information I wanted to tell you about. this was during my time at [redacted]. Part of the implementing of the transition to the [redacted] package was incorporating a competency management program to tie in with the Learning Management System. It was by [redacted] (developer) and the application was called [redacted]. The [redacted] already had a kind of competency management capability (that wasn't being used) but this application offered much more functionality and customizable dashboards for managers to review that were much easier to read than [redacted]. Cameron is actually using this program as well. So I was involved in discussions regarding the implementation of this application and how it would tie-in with [redacted], which they had just recently switched to right before I started working there. This involves understanding how the two programs will interact with each other, identifying what competencies will be measured, what kind of metric will they be measured on, what courses are there that can help you reach the competency level you need to be at. Basically, this system would have a set of skills for every job title and based on your career level, you would be expected to have those skills developed to a certain proficiency. During your annual review, you and your manager would assess your skills and see where you may have gaps. Then you would decided on which gaps to focus on based on project/company need and work to build those skills. There would then be training courses to assigned to those skills so people would know exactly what courses they could take to further develop those skills they were not up to proficiency on. It was really freaking cool. If you know anyone at Cameron that you could maybe introduce me to, it could be a really cool project to work on and I am already pretty familiar with it.Please feel free to call me if you need anything or have any questions regarding all of this.
Hope to hear from you soon!
[redacted]
 
 
[redacted]'s Original Resume:
[redacted]
[redacted] • [redacted]
[redacted]
work history
[redacted] Oil – Houston, TX                                       ...⇄ 11/2014 – 5/2015
Contract Employee – Technical [redacted]lence Technician/Training Coordinator
n  Support Technical [redacted]lence team (responsible for technical training and career development of the engineering and technician populations with statistical analysis, reporting, and other various projects as assigned. Advanced use of [redacted] to merge and cross-reference reporting data and make final presentations of material in [redacted]
n  Coordinate all Technical [redacted]lence internal training courses (roughly 80 courses for the year 2015) including entering them in [redacted], Community of Practice [redacted] calendars, and team database ([redacted]). Additionally responsible for the management of all [redacted] training accounting and reservations.
n  Review department cost center expenses to ensure proper coding and to revise any misallocated charges.
n  Administered [redacted] 2010 team collaboration site and implemented new team publishing site in [redacted] 2013. Due to the highly sensitive nature of the information stored, permissions were re-assessed and over 10,000 documents archived to network drive.
[redacted] – Houston, TX                                   5/2014 – 11/2014
Office Manager
n  Review and assemble all outgoing reports for proper grammar and formatting. Review all timecards, expenses, and invoices to ensure proper coding, project assignment, and meet client guidelines.
n  Manage [redacted] Calendar for all office consultants to notate project numbers and locations to assist with inter-office coordination and appropriation of resources.
n  Research client information and collaborate on development of master CRM company database.
[redacted] – Houston, TX                                       ...⇄ 9/2010 – 12/2013
Operations Administrator
n  General office management of 25-person civil engineering office, including direct service to the company partners.
n  Developed company file organization and document standards for both administrative and project documents.
n  Re-designed all company marketing materials to create a modern and cohesive brand identity – included both graphic design and writing of all materials such as marketing proposals, presentations, and statements of qualifications.
n  Spearheaded company website re-design and coordinated with company partners and website designer to develop webpage layout, content, and search engine optimization.
n  Designed, coded, and implemented project information database in [redacted] to create a centralized information system to better assist in the production of marketing proposals and statements of qualifications.
n  Coordinated design, production, and ordering of marketing materials including print materials and promotional items.
n  Responsible for managing company time-keeping and billing software ([redacted]).
o    Re-designed program to better track project cost and profitability, employee performance, and streamline invoicing process reducing invoicing time by 80%.
o    AR and AP experience processing vendor & sub-consultant invoices to be billed and paid.
o    Identified key performance indicators and created custom reports to analyze this data.
o    Responsible for all company invoicing and employee training on billing reports, invoicing procedure, and project budget management.
n  Extensive document management and organization skills with heavy experience in Architecture/Engineering/Construction project documents. Worked with various government agencies and officials to ensure procurement of proper permitting documentation and approvals.
n  Developed document auditing services now offered to clients. With the introduction these new consulting services, I successfully reduced client permitting fees by over $1.5 million in a period of 18 months.
n  Planned company events for clients and employees ranging from small events to 200-300 people.
[redacted] – Norman, OK                       9/2005 – 12/2008
Administrative Assistant
n  Supported head coach and two assistant coaches in athletic offices with administrative duties such as office organization, data entry, and filing.
n  Designed and produced marketing materials for social events and fundraising.
n  Coordinated a series of wrestling camps in several locations across the United States, ensuring campers were properly registered and payments processed.
n  Assisted with filming, video editing, statistical tabulation, and running scoreboard/clock during matches, and other duties as assigned.
education
[redacted] – Norman, OK                                       ...⇄ 8/2004 – 12/2008
Bachelor of Business Administration (2008 Graduate)
n  Major – Marketing, Minor – Architecture
n  Studies included numerous other disciplines including management, accounting, supply chain, and human resources
skills
n  Advanced computer skills with ability to learn new programs and systems quickly. Proficiency in [redacted] 2010 and 2013, [redacted], [redacted], [redacted], [redacted], and advanced knowledge of [redacted] and other [redacted] Applications, [redacted], [redacted] and [redacted].
n  Thrive in high-pressure situations managing multiple priorities to meet strict deadlines.
n  Creative problem solver able to work with minimal direction/supervision.
 
[redacted]'s New Resume (Note-Format Off Cut and Paste):
[redacted]
[redacted]
 
Detail-Oriented Project & Training Manager
 
PROFESSIONAL PROFILE
 
Motivated, creative problem solver who is experienced in thriving in high-pressure situations. [redacted]lent liason between IT and non-technical teams in all aspects of project management from cradle to grave. Extensive experience in coordinating training/learning initiatives and providing analysis to drive results. A record of significant training and/or experience in:
   
? Advanced MS [redacted]              ? [redacted]                           ? [redacted]                      
? [redacted] Creative Suite            ? [redacted] 2010 & 2013        ? Success[redacted]
? [redacted]                                ? [redacted]                                 ? Management studies
? Supply Chain                       ? [redacted]                             ? [redacted] Database Management
? Aries                                    ? Project Management              ? Public Relations Review
? MS [redacted]                           ? CRM System Management    ? Logo/ Graphic Design
? Business Writing                  ? Website Design                     ? AP/AR & Invoicing
 
WORK EXPERIENCE
 
[redacted] OIL                                      �...⇄
Houston, TX                                                                    ...⇄             11/2014-5/2015
Technical [redacted]lence Technician & Training Coordinator (Contract Role)
·       Supported Technical [redacted]lence team including technical training and career development of the engineering and technician populations with statistical analysis, reporting, and other various projects as assigned
·       Utilized advanced use of [redacted] to merge and cross-reference reporting data and make final presentations of material in [redacted] to senior level executives to prove training benefits and results, including massive data clean up and system refresh in order to provide valid and reliable data
·       Coordinated 80+ Technical [redacted]lence training courses including entering them in [redacted], Community of Practice [redacted] calendars, and [redacted] team database
·       Responsible for the management of all [redacted] training accounting and reservations
·       Reviewed department cost center expenses to ensure proper coding and to revise any misallocated charges.
·       Administered [redacted] 2010 team collaboration site, resulting sole management of implementation and migration of new team publishing site in [redacted] 2013
·       Collaborated with & supported 5 other Career Development Trainers & Specialists
 
[redacted]      
Houston, TX                                                                    ...⇄             5/2014-11/2014
Office Manager
·       Sole editor of client-facing reports for proper grammar and formatting
·       Reviewed all staff timecards, business expenses, and invoices to ensure proper coding, correct project assignment, and efficient meeting of client guidelines to keep projects within budget and to clients’ satisfaction
·       Coordinated [redacted] Calendar for all office consultants to notate project numbers and locations to assist with inter-office coordination and appropriation of resources, saving valuable time and creating cost savings
·       Researched client information and collaborated on development of master CRM company database, resulting in improved client relationships and organized information
·       Managed multiple facets of fellow staff and projects while coordinating with upper management, serving as a crucial liaison between internal and external stakeholders
 
[redacted]          
Houston, TX                                       ...⇄             9/2010-12/2013
Operations Administrator
·       Developed new vertical of document auditing services; the result was a successful reduction of clients’ permit fees by over $1.5 million in a period of 18 months
·       Designed, coded, and implemented project information database in [redacted] to create a centralized information system to better assist in the production of marketing proposals and statements of qualifications
·       Created standard procedures for company file organization and document standards for both administrative and project documents, resulting in increased organization and less errors
·       Re-designed all company marketing materials to create a modern and cohesive brand identity – included both graphic design and writing of all materials such as marketing proposals, presentations, and statements of qualifications
·       Spearheaded company website re-design and coordinated with company partners and website designer to develop webpage layout, content, and search engine optimization.
·       Coordinated design and production of marketing materials to match new brand identity
·       Responsible for managing company time-keeping and billing software ([redacted])
o   Re-designed program to improve accountability of project costs and streamlined invoicing process reducing invoicing time by 80%
o   AR and AP experience processing vendor & sub-consultant invoices
o   Identified key performance indicators and created custom reports to analyze this data.
o   Responsible for all company invoicing and employee training on billing reports, invoicing procedure, and project budget management
·       Extensive document management in Architecture & Construction project documents
·       Planned company events for clients and employees ranging up to 200-300 people
 
[redacted]       
Houston, TX                                       ...⇄             9/2005-12/2008
Administrative Assistant
 
EDUCATION
[redacted]               Norman, OK                                       2008
Bachelors of Business Administration                           
Major: Marketing; Minor: Architecture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
"[redacted] did not have all her materials I needed to start her resume."
This is blatantly false. There was no additional information she was
waiting on. I provided her my current (June 11) resume and participated
in her interview (June 15). There was plenty information given for this
to begin work and at least provide a draft.
I crossed boundaries and contacted her on [redacted].
Her phone which she had told me to contact her on and text her on was
her cell phone. It suddenly was disconnected. Her business phone number
is nothing more than an answering service. When given a phone contact
and to have that line disconnected, it puts a person in a state of
panic. I did reach out on her via [redacted] as I had no clue what was
going on and with these "life changes" she keeps mentioning, I was
concerned she was abandoning her business. I sent one message asking her to please contact me.
Missed deadlines / "Pertinent information"
On June 19, I texted Julie and asked for a status update and mentioned
there was some addition in formation I had forgotten during our
interview that I wanted to discuss with her. She replied saying she was
on a plane and would touch base with me early next week. I texted her
both Monday and Tuesday with no response via text or email. On June 24, I
learned her cellphone had been disconnected. We were finally able to
connect later that evening via text, phone, and email. At 7 pm, we
exchanged a couple texts regarding when the resume would be completed.
She said she would be providing me one resume and two profiles. She said
it would be done that weekend. Shortly after the text conversation, we
spoke on the phone to get better clarification on the materials she
would be providing, which was the one resume with two interchangeable
profiles that could be used based on the type of position I would be
applying for. At this time I again mentioned to her that I had some
details on my [redacted] and [redacted] experience I had at one of my previous
positions. She told me to email it to her. I sent her the email that
evening at roughly 9-10pm as she stated in her response. Upon receipt of
this information, it was going to affect here weekend due date, it
should have been communicated at this time. However, she had plenty of
information to at least submit a draft, which she did not.
Her deadline for the weekend of June 27 & 28 passed and having heard nothing from her regarding any
reasons for this delay, I contacted her on June 30th for a status
update and I had expected to receive it over the weekend. She responded that due to her move, she had to shut down her business for a few days and that she would be working on resumes that week. I asked again for an expected due date late that evening and did not get a response as it was late in the evening. Again, there was no mention of the information I submitted being the cause for her missed deadline or that it would require an additional two weeks to complete. I tried to speak with her on the June 19th about the information I provided on June 24th and reached out to her multiple times to try to discuss.
Refund RequestOn July 1, I asked for a refund via text. I do sympathize with her moving but I needed a job and could not afford to wait indefinitely for her to provide the materials. She hadn't provide me any drafts or materials at this time nor could she provide me a delivery date. I couldn't afford to let this drag on. I gave it 2 weeks, she didn't meet her deadlines and was not proactive to communicate with me. On a personal level, I know that moving halfway across the country to a new state can be an ordeal. However, in a business transaction, as she IS running a business, I don't want to be the one put out from her by her personal problems when I was going through my own problems being out of work and having no income and hoping this would assist in helping find a job. I gave her the opportunity to complete the assignment. She kept mentioning how she was so busy with her move and "life changes" and frankly I didn't think she would be able to complete the assignment in a timely manner due to everything going on with her.She responded saying she would provide the refund and that it would be processed later that evening and take 7-10 business days to show up. I asked her to please let me know if she needed any information to process this. I followed up Thursday afternoon as I had not heard from her to see if she had processed my refund as I had enlisted someone else to help me get this completed. She then responded saying that she doesn't do refunds and would still charge me for her consulting time. I responded saying that this was not in line with what she had told me the day before and the many concerns I had that led me to the decision to request a refund. She did not respond.On July 8, having still not heard a response from her, I filed a complaint with the Revdex.com.Materials ReceivedAs she said, Julie hired someone else to complete her backlog. [redacted] reached out to me on July 9 telling me that she would be working on my resume. This really confused me and immediately responded to her saying that Julie had agreed to issue me a refund (as this was the last I had heard from her) so I had hired someone else to complete the work. I then contacted Julie asking if there had been some miscommunication as she had previously agreed to issue me a refund and copied [redacted] on the correspondence. As I had already hired someone else to complete the work, I didn't want them spending any additional time on my resume as it was no longer need and it had been agreed that I would get a refund. Julie responded that she was on a plane when she sent that response and that she was not issuing a refund and would deliver my materials that week. Again, I had already communicated to Julie a week before that I had hired someone else to write my resume so now she was reneging on her words to provide me a refund of any kind. I don't know what being on a plane has to do with her response. The fact is, she promised a refund. If she was not ready to respond, then she should have waited to respond. However, when you tell someone you will provide them a refund on two different days and then don't say anything else for over a week, a reasonable person should assume that she would keep to word.[redacted] delivered my resume on July 10 (almost 4 weeks from my original meeting with Julie) as she was sympathetic to my situation and Julie never informed her about the issues going on between me and Julie. I know [redacted] was trying to help but the 1 resume I received was subpar. Julie and I had agreed upon 1 resume with 2 interchangeable profiles. I only received 1 resume with 1 profile.Julie claimed that the information I sent her on the June 24 held up the resume from being completed. This information she claims had been so pertinent to beginning and completing my resume wasn't even incorporated into the resume I received.Most of the information details on my work history were merely copied over from my original resume. Basically all that was added was a small paragraph and a few bullet points of my skills. Refund/Cancellation PolicyShe claims that she doesn't do refunds when someone has received their resume materials. I made the request over a week before having received anything from Julie. So by her own accord in her previous response to the Revdex.com, I should have been eligible for a refund at that time in addition to the fact that she had already agreed to it.I looked into her website again and still cannot find a statement regarding no refunds or any reference to a cancellation policy regarding a $75 consulting fee for resumes services, nor did she ever say this in our first meeting. The only information I could find is under her Terms and Conditions and Cancellation Policy and they seem to reference meeting services, not resume writing services. See below.Cancellation Policy PageAll cancellations must provide 48 hours notice otherwise Resume Girl reserves the right to keep the $24.99 deposit.If you cancel with less than 48 hours notice or are a No Show,
Resume Girl reserves the right to keep the $24.99 deposit and an
additional $24.99 may be required to reschedule.If you provide 48 hours notice and reschedule within 48 hours of
cancelling, Resume Girl will apply your $24.99 fee to the next scheduled
appointment.Resume Girl has had to implement these policies as a way to
safeguard time and ensure clients will show up at their designated
appointment time. If you book an appointment and cancel or No Show, that
time could have been provided to another client. Resume Girl makes
every effort to accommodate client’s schedules and we understand that
time is sacred. We thank you for respecting our policy.Terms and Conditions PagePayment in Full is required to start work. Resume Girl will not release work to clients until payment in full
is received. This is for intellectual property reasons and allows Resume
Girl to avoid costly collection fees for non-payment.A $49.95 non-refundable deposit will be paid at the time an appointment is booked.This amount will be applied directly to the cost of your resume.This fee also is used towards our Cancellation Policy.If you cancel with less than 48 hours notice or are a No Show,
Resume Girl reserves the right to keep the $49.95 deposit and an
additional $24.95 deposit may be required to reschedule. If you cancel and reschedule within 48 hours, the $24.95 deposit will be applied to your next scheduled appointment.Nowhere else on her website do I see anything about refund policies. I know she recently had her resume re-done so perhaps this information was mistakenly left off when the redesign occurred. I have looked extensively in search of her claimed policies posted and truly cannot find anything other than stated above.I have attached numerous documents including emails, text messages, original resume, resume received, and screenshots of the Resume Girl website.In attempts to resolve this matter, I will accept the refund minus the "consultation fee" of $75.00 making the refund amount be $175.00. This cancellation policy is NOT stated anywhere on her website nor is this refund what she originally agreed to. However, she did spend time on my interview and correspondence so I can understand wanting to recoup some of those costs for her time. I'm sure this back and forth has been tiresome for BOTH parties so I would hope the acceptance of a refund in the amount of $175.00 will end the matter. Deadlines weren't met, a refund was requested prior and approved prior to receipt of the materials, the materials that I did receive were not as we had discussed and the extensive information I provided in my interview and my email was not incorporated.
Regards,
[redacted]