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Kurtz Ace Hardware

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Reviews Kurtz Ace Hardware

Kurtz Ace Hardware Reviews (1)

This store many years ago use to be friendly and helpful In the recent years, this is not the case I visited the store on this date It was remodeling I went in to get a cartI asked the cash about the carts She told me that she was talking to a customer in and angry toneShe was not but, waiting on a customer so, did not correct her I had two nice men ask me about needing things When checking out, I had a cashier that when I told her that the Halloween items were marked 50% off, she rolled her eyes and stated that she would have to ask the manager because, customers will say anything to get a discountI also had a small package of zip ties that were in the cart She asked me if I was going to pay for them since they were black and flat I did not see them right away and was worried about having my 4' pole go through the bottom of the cartI asked her what she was talking about she pointed and said right there can you see? I apologized and put them on the counter to pay She slammed the items back in my cart not in a bag and said well I guess every little thing helps huh I did not realize what she was talking about until laterShe was rude and never said thank you When in the store, the paint women were complaining with another customer about Ace hardware and sharing the store gossip about other employeesthe cashier never said thank you On the way out an older man had come in and asked about envelopes He was behind me and helped when I dropped the receipt and pushed open the door and picked up my pole that came through the cart The manager on duty ran out of the store and told him that he needed to pay for the envelope he stated that he did but, then looked and had the envelope and dollars in his hand He apologized She walked him back into the store saying that he did not really think he could leave without paying for that He seemed embarrassed and stated that he comes in to get his stuff but, not anymore After this experience I went to Wal-Mart and priced the merchandise I just got Ace hardware vs Wal-Mart plastic ace walmart same brank Zip ties ace for walmart and tractor supply for I recommend never going to this store unless you want accused of stealing and treated rudelyI attempted to contact the main headquarters when home I was on hold for 29min then cut off I contacted the Wauseon store the person answering the phone answered "yah" I asked for the manager she said just wait No response was on hold for a long time could not leave a message avoid this place

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