Kuru Footwear

First of all, KURU is sorry that the customer has not had a positive experience with our shoesThere are a few items that the customer mentioned in her Revdex.com complaint that do warrant being addressed: 1) The customer only paid $for the shoes Different from what the customer has represented, there was no tax assessed, and KURU Footwear paid the full cost of shipping the shoes to her 2) The customer alleges that KURU Footwear "promised" that her heel pain would be relieved We would respectfully ask the customer based on what has she reached this conclusion that a promise was made to her by KURU KURU Footwear has never promised such a thing, and never will We do, however, allow our customers to share what their experience has been with KURU Footwear These are found in customer reviews, and include both positive and negative experiences There are thousands of customers who have had great experience with our shoes, and there are those who have not 3) The customer "complains "on 7/11/(a Monday) that she emailed KURU Footwear three days previously (a Friday) and she has not heard back KURU offices are not open on the weekend (this is clearly spelled out on our website under “Contact Us”) For the customer to complain that we are ignoring her, given that of the days are for the weekend, is not accurate and is not fair to KURU The customer also indicates that the shoes have started ripping This is something that would be addressed under KURU’s warranty policy Consistent with the KURU warranty policy, we would normally allow the customer to get a new pair of shoes at our expense However, KURU will make an exception and refund the customer fully for what was paid for the shoes - $ And we are putting the equivalent of $of points in her account to show the good faith on the part of KURU Footwear that we try to be fair to all of our customers These points can be used by the customer to reduce the price of any future purchase And she is welcome to keep the pair of shoes that she has!Respectfully,Craig R [redacted]

[redacted] -Hi my name is Ben I am a manager with KURU Footwear and I am so sorry for the experience you have had with usI reviewed the information and interactions you have had with Heidi, one of our KURU GURUS I do see we haven't issued a credit, I did see the note that you opened a dispute with your credit union Has that been completed? Essentially once a dispute is opened they will retrieve the funds for both orders for the full amount and credit your account If we were to manually issue a credit the bank would still take the other funds as well so essentially we would see double the amount go out Due to the delay and wanting to make sure you were refunded I manually credited both orders for the full amount including shippingI also sent a separate email confirmation and it should only take a few days to see that post to your card Again I am terribly sorry for the experience one with not receiving the orders due to shipping than waiting for a credit If there is anything else at all I can do to make this right please let me know If there is anything else I can do or if you have any other questions you can reply to this emailYou can also contact us by phone by calling (877) 211- We are open AM-PM Monday-FridayBen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Case # *** - ***- We received your inquiry about the satisfaction in our productI am so sorry for the experience you had with our footwear. I reviewed your order and I do show that we issued a refund in full on 4/26/16. Again we are so sorry but we really do appreciate you
giving KURU Footwear a shotIf you have any questions you can always contact a KURU GURU by calling (877) 211-we are open AM-PM MST Monday-Friday. Ben

Case #: ***- ***- We received your inquiry surrounding the return process of your last order with us. We are so sorry for the delay in seeing the refund and for any inconvenience this may have caused you. I do see we issued the credit on the 10/31/16. Once we submit a
credit it goes back through our credit processor and is forwarded to the card company. Sometimes this can take some business days processing. Did you see the credit? If you still don't have it or if there is anything that we can do please contact us at (877) 211-we are open AM-PM MST Monday-Friday. Thank You

Case # [redacted] - [redacted]- We received your inquiry about the satisfaction in our product.  We are sorry to hear that our footwear didn't work for you.  In reviewing your order I do see that we issued a refund in full for $115 which was the total that was charged to your Mastercard ending in 1635. We really do appreciate you giving KURU Footwear a shot and we are so sorry for any inconvenience that you experienced. If you have any questions you can always contact a KURU GURU by calling 1 (877) 211-5878 we are open 8 AM-5 PM MST Monday-Friday.  Ben

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

First of all, KURU is sorry that the customer has not had a positive experience with our shoes. There are a few items that the customer mentioned in her Revdex.com complaint that do warrant being addressed:  1) The customer only paid $115 for the shoes.  Different from what the customer has...

represented, there was no tax assessed, and KURU Footwear paid the full cost of shipping the shoes to her.  2) The customer alleges that KURU Footwear "promised" that her heel pain would be relieved.  We would respectfully ask the customer based on what has she reached this conclusion that a promise was made to her by KURU.  KURU Footwear has never promised such a thing, and never will.  We do, however, allow our customers to share what their experience has been with KURU Footwear.  These are found in customer reviews, and include both positive and negative experiences.  There are thousands of customers who have had great experience with our shoes, and there are those who have not.  3)  The customer "complains "on 7/11/16 (a Monday) that she emailed KURU Footwear three days previously (a Friday) and she has not heard back.  KURU offices are not open on the weekend (this is clearly spelled out on our website under “Contact Us”).  For the customer to complain that we are ignoring her, given that 2 of the 3 days are for the weekend, is not accurate and is not fair to KURU.  The customer also indicates that the shoes have started ripping.  This is something that would be addressed under KURU’s warranty policy.  Consistent with the KURU warranty policy, we would normally allow the customer to get a new pair of shoes at our expense.  However, KURU will make an exception and refund the customer fully for what was paid for the shoes - $115.00.  And we are putting the equivalent of $20 of points in her account to show the good faith on the part of KURU Footwear that we try to be fair to all of our customers.  These points can be used by the customer to reduce the price of any future purchase.  And she is welcome to keep the pair of shoes that she has!Respectfully,Craig R[redacted]

[redacted]-Hi my name is Ben I am a manager with KURU Footwear and I am so sorry for the experience you have had with us. I reviewed the information and interactions you have had with Heidi, one of our KURU GURUS.  I do see we haven't issued a credit, I did see the note that you opened a dispute...

with your credit union.  Has that been completed?  Essentially once a dispute is opened they will retrieve the funds for both orders for the full amount and credit your account.  If we were to manually issue a credit the bank would still take the other funds as well so essentially we would see double the amount go out.   Due to the delay and wanting to make sure you were refunded I manually credited both orders for the full amount including shipping. I also sent a separate email confirmation and it should only take a few days to see that post to your card.  Again I am terribly sorry for the experience one with not receiving the orders due to shipping than waiting for a credit.  If there is anything else at all I can do to make this right please let me know.  If there is anything else I can do or if you have any other questions you can reply to this email. You can also contact us by phone by calling 1 (877) 211-5878.  We are open 7 AM-5 PM Monday-Friday. Ben