Ms [redacted] purchased this vehicle AS IS without any warranty, even though we offer Warranty with every sold carShe declined extended warranty at the time of purchaseShe drove the vehicle for month and as I remember she put over 2K miles on itWhen she called us with issue, we offered her to look into it since we also have a garage in a good faith to keep our customer as happy as possibleAfter diagnostics, we determined that we wouldn't be able to find repair solution to her brakeage since we not properly equipped to to high tech diagnostics and again, we offered her in a good faith, free of charge transfer her vehicle to Columbus shop, to connect it to Snap On computer and possible determine what's the issueShop in Colombus, wasn't able to do so as well, then again, free of charge in a good will we offered to send her car to Mercedes dealer so they can diagnose it properlyAll that we doing to help Ms [redacted] since she always coming with heartbreaking stories that she don't have any money for repairs and she can offer us to repay repair costs by making monthly payments etcThat's the only reason we were trying to help her and to avoid her to go publicly and posts complaints like that to keep our reputation intactSince, she don't understand a good faith obviously, we from our end will not help her anymore with determining and diagnostic the issue with the car she purchased from us AS IS and declined to purchase additional extended warrantyThank you!
Ms [redacted] purchased this vehicle AS IS without any warranty, even though we offer Warranty with every sold carShe declined extended warranty at the time of purchaseShe drove the vehicle for month and as I remember she put over 2K miles on itWhen she called us with issue, we offered her to look into it since we also have a garage in a good faith to keep our customer as happy as possibleAfter diagnostics, we determined that we wouldn't be able to find repair solution to her brakeage since we not properly equipped to to high tech diagnostics and again, we offered her in a good faith, free of charge transfer her vehicle to Columbus shop, to connect it to Snap On computer and possible determine what's the issueShop in Colombus, wasn't able to do so as well, then again, free of charge in a good will we offered to send her car to Mercedes dealer so they can diagnose it properlyAll that we doing to help Ms [redacted] since she always coming with heartbreaking stories that she don't have any money for repairs and she can offer us to repay repair costs by making monthly payments etcThat's the only reason we were trying to help her and to avoid her to go publicly and posts complaints like that to keep our reputation intactSince, she don't understand a good faith obviously, we from our end will not help her anymore with determining and diagnostic the issue with the car she purchased from us AS IS and declined to purchase additional extended warrantyThank you!