Kuskie's Sinclair Oil & Repair

After 13 years of loyalty to this company, Wagoner Ranch has finally called it quits. When we first started our customer relationship with Kuskie oil the owner was amazing! He was a GREAT and HONORABLE man. During our time while he was there we heard (and told) many stories about the owner and what a good man he was.
2-3 years ago he died, from what we understand he was taking care of his customers. Immediately there after boy did things change! We were run out of Propane within 2 months after his death (NEVER happened on his watch). His son rick (?) eventually delivered to us (after the outage fried the mother board on our furnace, which WE paid for and did NOT hold them liable) and promised us we would "NEVER run dry again".
Since then we had to call them every month to make sure they delivered...we send them 200-300 monthly winter AND summer to make sure they are paid...in the winter occasionally we are behind ($900 or so) in the summer we are often way ahead on credit (which on the last 2 years is often overlooked until we fight to prove it).
Today we ran out of heat. Didn't know why as we had sent them $200 March 1st, and 300-500 in January. We were "on their route" so I didn't worry. After fighting with the furn ace I went out and checked the tank...sure enough...dry. I called and told them at 12:45 pm. They asked when they would receive a payment and I responded "this month, same as last month, and always"
At 4:30 my wife called to see when they would be here. Susan informed her they would not be here but maybe tomorrow if we pay 1/2 up front. WTH?
I called to bring to thier attention we haven't had a problem in 13 YEARS! I was told they are "changing policy" and this is what they do now! We were NEVER even called OR notified! They just left us to run out of heat! Susan said "we have notes we tried to call you 🤣🤣🤣
Nope, no call, no message, nothing. I advised her they are running this business into the ground that Butch had worked and dedicated his life too!
We NO LONGER recommend Kuskie oil to ANYONE and ABSOLUTELY recommend SAPP BROTHERS or FRENCHMAN VALLEY CO OP if you don't wish to be left out in the cold!
Susan, when your family is starving and wishing they had beef or bacon, I will remember...and I will feed them...sleep well...

Mark D. Strey
Lodgepole, Nebraska
307 343 0080

The issue began in December 2018, with their employee James, who is assigned as a propane gas delivery driver, for their western Nebraska branch. I contacted the owner in January 2019, with the ignorant, and obnoxious behavior of James. He reassured me he would talk to James, and end the nonsense. That didnt happen. Everytime I place an order with Kuskie Oil to deliver propane to my residence, James wants to play silly little child like games, and delay my delivery due to the fact that I reported him to Kuski Oil. I contacted Debbie on Feb 11, 2019, in which she stated she would contact James to deliver my propane. On Feb 19, 2019, I contacted Debbie a second time, and she stated that she had spoken with James twice. On Feb 20, 2019, I advised Debbie that I was filing a formal complaint, and she stated ahe definately understood. I feel that James is not safe to be delivering explosive fuels, due to an obvious break down in his mental health stability. A grown adult who would choose to play obnoxious games with a customer could potentially be a danger. James does not even respect his fellow employees, when they make a request for a delivery. Kuskie Oil has other delivery drivers in their western Nebraska region, that I feel are better suited for my deliveries. No customer should ever ever be treated with the ignorant level of conduct that James brings!