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Kustom Kreations

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Kustom Kreations Reviews (2)

I made a reservation to get my car fixed. They gave me an appointment 2 months out. When I brought the car in (on a Monday morning), I was told it was going to take 2 days to fix. Monday passes. Tuesday passes. I call on Wednesday afternoon and to check on the status of my vehicle. I was told it was not going to be ready until Friday now because they were backed up. When I asked the guy what I was supposed to do with no vehicle that I had planned on getting back Tuesday or at the VERY latest Wednesday, he (an employee named [redacted]) hung up on me. I had my husband call back and talk to the manager. He was somewhat polite and said that on the paperwork, the car would be ready on Thursday (after verbally saying it would be ready in 2 days...Tuesday.) He said he would work hard to get it ready by Thursday instead of Friday. I am not a fan of them telling me from Day 1 that it would take 2 days, have to wait 2 months to get it fixed in the first place, then after 3 days get told it will take 5 days....and when I complain, I get hung up on. Then finally after reaching manager and complaining to him, he will try to get it done in 4 days. Pick a day from the get go, stick with the schedule. People have lives. People have children to pick up from school. People have places they need to go. You don't change the time frame on someone in the middle of the project! Not professional!Desired SettlementIt would be nice if they paid for the rental car we used for a day. Not expecting anything. In fact, I'm not expecting a call back with an apology for George's rude behavior. Final Consumer Response

Incomplete repair, Unsatisfactory repair,POOR customer service. Insurance repair, front bumper was not repaired properly, Does not fit in place as it did before accident. spoiler on front bumper that agent stated he repaired is flapping in breeze. Agent was rude and complained that he under bid project. Engine compartment is covered with sanding dust. never cleaned up there mess.Desired SettlementI would return, but the agent is not a friendly person. Not looking to deal with conflict.Would like the bumper to be repaired so that it fits like it is suppose to. There are scratches that occurred during the accident that need to betaken care of. I just want the job to be done right and no hassle from the agent at that shop. Business Response Contact Name and Title: [redacted] ManagerContact Phone: [redacted]Contact Email: [redacted]First we sorry for any inconvenience we have caused, over the last thirty years we strive to take care of our customers. My apology goes to [redacted]. There was prior damage to the bottom of the front bumper, witch was noted and photographed. We billed the insurance for buffing of the bumper and nothing else, being the Manager I do remember the vehicle but can only read the notes in the insurance file. I would like to speak to [redacted] myself and see if we can reach a resolve. I can take additional photos and resubmit to the insurance for any additional damage that was caused from the accident. The estimator that [redacted] communicated with only writes an estimate and summits to the insurance, we are limited on what we can do by them, but this does not excuse the behavior that was shown to [redacted]. If he would like to give me a call at the shop I could come out to his house and take a look at his concerns.

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Description: CRAFT SUPPLIES

Address: 104 Forest Ave # 2, Hudson, Massachusetts, United States, 01749

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