KV Fitness

Complaint: [redacted] I am rejecting this response because:The response from this business is I never received an invoice from [redacted] or whomever this company uses the problem is since she never responded nor sent a validation of the comments her boss sent because she knew she either A never talked to whomever or B she didnt remember because shes going by all the emails being sent from me to her but its ok because if needed I will have my attorney retrieve all the recorded conversations from me and [redacted] to prove that she is unethical for the company and its not about the money because the was less than fifty dollars however the information on the site like I stated to [redacted] doesnt state you will be charged a second time so it was supposed to be corrected but that is a different law that I will submit to on the federal side for a complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To Whom This May Concern: ***'s first size exchange was successful on 12/We
stated in previous emails prior to *** receiving her first size exchange about the change in labelWe are submitting the following emails in which *** stated she understood our size changeIn email we explained that the 1X size label was changed to a 2xAnd, the 2X was changed to a 3xIn the next few emails *** states the 1X was too small (2X) and the 2X (which is now label wise a 3X) was too bigWe stated again the change in size labels after her request for a second size exchange.I (personally have spoken to ***) and stated that we could accept her size request but that it would be a fee for her second size exchange via emailShe stated she had no problem paying but that she did not know what size to get since the 2X and 3X both did not fit. I recommended our New *** Vest but that there was a price differenceShe became upset and asked "Why she should have to pay for both ( a second size exchange difference in product"? I informed her that I would contact my boss and see if she could further assistMy boss stated that she would have to pay for a second size exchange and that she could receive a size exchange for the Vest we have in stock(basically going to back to a 2X -even exchange)*** called back on 1/and I told her what my boss stated and she was upset and shouldn't have to pay for a second size exchangeShe stated she had no problem paying it but that it was unfair to receive a Vest that previously did not fit the first time and that her current Vest was too big as wellMy boss waited for payment for second size exchange for two weeks and after hearing no indication of paying for Vest had to deny her and send her Vest back to her. After sending denial letter *** proceeded to call to ask why she was being denied when given the reason which we also stated by email she became upset and started cursingI then hung up shortly after because at this point *** wasn't in a state to listen to me and still proceeded in yelling and cursing

From: KVFITNESS SUPPORT [mailto:f*] Sent: Friday, October 21, 4:PM To: *** Subject: Complaint#***
* Hello, Thank you for reaching out to us concerning the complaint #***e have a two business day size exchange
policy for hygienic purposes because all of our fitness products require our customers to sweat upon useOur size exchange process is stated on our website which I have enclosed a copy for you to seeThe customer filing the complaint knew about our policy not only in the post card that was sent once her item was delivered but also via email in her shipping confirmation prior to receiving her itemHer shipping confirmation was delivered on September 30th and her order was delivered on October 5th yet we didn't receive a response from the customer until October 11thI will also be providing her tracking number which states when she received her itemIf the customer knew she was going on vacation prior to receiving her item an email given before the delivery of her product could have prevented thisWe could have sent it to where she was vacationing or held it until she came back from vacationThe mislabeled size email was just a misprint of the label not the mistake of a incorrect size which I will also be enclosingMost companies that sell fitness products do not allow size exchanges at all due to the sensitivity of hygienic reasons First piece of evidence I'm providing is the mislabeled size email given to her prior to receiving her order .No response was given KVFITNESS Hello, Thank you for shopping with KvfitnessUnfortunately our sizes have been mislabeled by our manufacturer The size 2x will be marked as a 1x but will actually be a 2x and will fit as suchIf you have any questions,comments or concerns please feel free to email u* *** *** ** *** If you have any questions, reply to this email or contact us *** 2nd piece of evidence is our size exchange policy taken from off our website .: ***

From: KVFITNESS SUPPORT [mailto***] Sent: Monday, July 17, 3:PM To: complaints ; *** *** Subject: Revdex.com Claim To Whom this May Concern:
*** Sun ordered on April th Her order was delivered on May 1st at 1:pm based on her tracking number to her mail room Tracking number: *** *** Sun insisted she did not get her package upon giving her information on her delivered orderWe opened a claim on June 23rd for her missing package and followed up with *** Sun on the case as it was presented to us *** ***) The case was concluded as her local carrier insisting that he dropped it off to her mail room of her addressDue to *** Sun never giving us any details of whether she had a mailroom or not we created another order for her on June 28th and this order was delivered on Monday July 3rdWe have a signed confirmation that it was delivered to the correct address based on tracking number We reached out to *** Sun on July 11th to ask her to remove her claim because she received her order with no responseWe have emails explaining that her item was delivered and confirmation that *** Sun knew she was receiving a second package Email asking her to remove claim:

I haven't received my product that I ordered ever since November. Also its such a inconvenience that I have to goggle to leave a comment. There inst a 1800 anywhere that I could speak to anyone. I'm not happy and I wont be ordering again.

see attached document [redacted]   Customer placed order November...

25th, at the time we were sold out of the original product. We gave customer multiple options and also informed her we would have the product at the end of December. Her product did not become available for shipping until the second week of January, she did not want to wait any longer and for the extreme inconvenience we provided a refund on January 10th through [redacted]Supporting evidence, [redacted] case which she was refunded for her purchase

Complaint: [redacted]
I am rejecting this response because:The response from this business is false I never received an invoice from [redacted] or whomever this company uses the problem is since she never responded nor sent a validation of the comments her boss sent because she knew she either A never talked to whomever or B she didnt remember because shes going by all the emails being sent from me to her but its ok because if needed I will have my attorney retrieve all the recorded conversations from me and [redacted] to prove that she is unethical for the company and its not about the money because the was less than fifty dollars however the information on the site like I stated to [redacted] doesnt state you will be charged a second time so it was supposed to be corrected but that is a different law that I will submit to on the federal side for a complaint
Sincerely,
[redacted]

From: [redacted]] Sent: Thursday, March 02, 2017 4:18 PM To: [redacted]> Subject: Re: FW: [SPAM?]   To Whom This May Concern: It is very unfortunate that we are unable to resolve this dispute and are very concerned about [redacted] dissatisfaction with her size exchange especially because of the success of [redacted] first size exchange. With [redacted] original order (a size 1x) the top part was too tight and with her first size exchange (a size 2x -which is the biggest size we had). [redacted] was told the results relaying from the owner of Kvfitness what we could do for her regarding her second size exchange. It was stated to [redacted] that we could honor her request but that there would be a charge for her second size exchange. And, because she did not want to pay both (a second size exchange and difference in price for New [redacted] X) we could just give her the original [redacted] in a size 2x so that she could avoid paying an added charge for an upgrade. Our representative (Nicole) did relay [redacted] problem to the owner and if she would like to speak to the owner personally we can fulfill that request . She can be reached at [redacted]. Furthermore we strongly recommend that you reopen this case so that we can resolve the matter with Tifiny. In previous complaints we have always answered in a timely manner and would have done so in this case if we had received [redacted] rebuttal(which we never received) .We were also given a smaller window to respond than previously (only five business days) to respond and gather evidence .We understand her concerns and would like to address them. Thank you for your consideration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not have to have to let anyone know when I will be at home to receive a package. Furthermore, for my safety I only tell my family when I will be out of town, not the mail man or any business, yours included.  It is unfortunate that the business can not accommodate a dissatisfied customer and most policy's that I have encountered regarding fitness garments, is 7 business days[redacted]  Sporting goods offer 60 business days for unworn items. [redacted] has a 90 day policy on unworn items.  [redacted] retailers have at minimum 7 day return policy.  In my complaint I said I would be OK with a store credit to get another item from you and you won't even consider that.  You policy is your policy however I am completely  dissatisfied and the fact that you will not compromise to satisfy this customer is disappointing.  
Sincerely,
[redacted]