It's been months an I haven't had a single downtimeLoad time is always excellentI've only had a couple questions where I was able to message their tech support via live chat and receive an answer right awayThe less I have to worry about hosting issues the more I can focus on my own businessAll I can say Is thanks and keep up the good workNo regrets!
I've been with KVC for more than two years, and the experience has been very good so far Recently I upgraded to their SSD packages, and they perform great - very fast servers But the thing I love most is their customer service They are very friendly, helpful and are always willing to go the extra mile to solve any issues you encounter
I would recommend KVC's services without hesitation to anyone looking for good shared hosting and a very competitive price
I love KVCHosting.com best hosting site available, in my opinion, lot's of goodies not just hosting, very fast Vps hosting, great customer service, when you need them they're, there, to help you with your questions and take care of any issues, you might have, they install alot of aditional aplications to the server just by requesting at no extra charge, great pricing, you get more than you can ask for, you get more than your money's worth plus additional bonuses, customer service 24/haven't experience any downtime just yet, been with them for several years and no complaints, top-notch service, they can hold your payment, if you can't make a payment in time, there hosting is always upgraded to the latest and best technology, available, top quality and I will remain with kvchosting as long as there around, there will be no subsitute, give them a try, and you'll see what I mean, i'm very pleased! Thank you Kvc Hosting! Check them out at http://www.kvchosting.com/1228.html
I am totally pleased with Kvchosting.comOverall uptime and performance have been outstanding and provided in a top-quality wayWhatever I need assistance I am receiving fast professional help from their tech staffAlso for that price I am obtaining huge variety of features included to my cheapest planTo conclude I can express only positive feelings regarding level of hosting services
Initial Business Response /* (1000, 32, 2014/03/05) */
As stated in our terms of service, "Money back is relevant for days onlyA full refund will be given, if money back is demanded within daysAfter days, there will be a deduction of $+ charges in accordance to usage
However, this guarantee will be considered invalid if customer harasses or poses unnecessary problems for the company in fulfilling the money back policy." The client *** *** violated the terms of service when he fabricated statements in his support ticket that he was promised by our phone support that he would receive a full refund on the day he made the requestThe terms of service states, "Cancellation of KVCHosting Services must be put in written formatKVCHosting will review and confirm required information upon receipt of the notification and inform client of cancellation of account in writing, usually through email." Phone support informed Mr*** that his request needed to be submitted in writing to the appropriate department, and that billing would make the final decision on his request and he needed to await their response
During that span of time, support continued to assist Mr*** about the frontpage extension that existed on his server, even going as far as offering him aid in the form of remote access, which he then declined and started again insisting on a refundInstead of awaiting his response from the billing department, he then insisted that the charge was fraudulent with his bank, Farmer's and Merchant Visa, on the same day of February 10, The bank moved his claim to the dispute department after we, KVC Hosting, informed them of the situationMr*** then continued to update his support ticket with demands of a refund, and statements that phone support promised him a refundPhone support never made this promise, as they are not able to make any decisions on cancellations or refund requestsThis is again stated under the cancellation portion of our terms of serviceMr*** also stated that his support tickets were being deleted, but they were in fact forwarded to higher administration to support his many frequent and contrasting requests
Throughout the duration of February 10, 2014, Mr*** made demands for a refund to be processed that day, and if said refund was not processed by "no later than PM PST" that he would file a complaint with the Revdex.comAs stated in our terms of service, "Money back is relevant for days onlyA full refund will be given, if money back is demanded within daysAfter days, there will be a deduction of $+ charges in accordance to usageHowever, this guarantee will be considered invalid if customer harasses or poses unnecessary problems for the company in fulfilling the money backRelevant cases will always be qualified for refund and we will not adopt unethical procedures with our clientsIn the case that the account is active and there is nothing wrong with the server or service issues or there is no valid reason for the refund, no refund will be madeWe welcome genuine reasons for refund requests and condemn fake issues." The refund request was denied due to the fact that the product was fully functioning, along with the fact that Mr*** continued to make demands and behave in a fashion that impeded our company's ability to assist him
Initial Consumer Rebuttal /* (3000, 34, 2014/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I worked diligently with KVC's tech supportI tried opening my Front Page program on other computers and by using a different ISPI am not obligated by the terms of service to allow someone to wander around and possibly modify my computer remotelyAfter sending several screen shots of the issues I was having, KVC offered no alternative approach to resolve the problem beyond wanting access to my computer
The statement that I was to receive a refund came from KVC by way of Loana (Loren?) at my bank's bankcard department when she spoke to themShe was told by KVC (Carry?) that the refund would be processed in to days(It's in her notes on her computer.) This is why I waited this period of time for the refund to come through - which it didn'tAfter days, my bank called again and spoke to *** and then ***, who denied it was promisedI view this as KVC went back on it's word
Furthermore, KVC shut down my access to the Support Ticket (deleting it?) If it was still available it would show that I worked with Tech support a day or so past my 12pm desired refund timeThe Tech Support Ticket would show I was nothing other than cooperative up to the point of KVC wanting access to my computer by remoteI did not harass or pose unnecessary problems in the course of trying to get the issue resolvedMy entire Ticket conversation with Tech Support was nothing other than cordial and matter of fact
Also, KVC deleted my account without my prior permissionI was surprised it was goneI suddenly had no means of continuing to communicate with the KVC or continuing to try to get Front Page to workI did not direct them to cancel the account by email or by phoneThey took it upon themselves to delete it - and without my permission or prior knowledgeMy access and support ticket would still otherwise still be availableI feel that all they did was "react" when they found out I had contacted Revdex.com
When I first contacted KVC support, I stated that Front Page wasn't workingEven though their web site says "All Plans Include Front Page Extention 2000/2002" Their response was that it wasn't on the serverTech Support supposedly installed it but it continued to not work here
This was not a fake issue as they are accusingI have friends who use KVC hosting (at my recommendation) and I have no problem accessing and editing their pages using the same Front Page program from the same computerThis tells me since Front Page was not originally installed on my assigned server that the problem remained at KVC's end
By their refusing to give me a refund, I look at it as tantamount to theft...at least it feels that way as I received no satisfaction in the couple of days I remained subscribed to their years of serviceThey just took my money and shut me down
Final Business Response /* (4000, 43, 2014/04/28) */
We appreciate the client's persistence in trying to resolve the technical issue he incurred with the extension, and we understand that he is allowed the option to decline assistance in the form of remote support, although we would like to inform him that we would never modify a client's computer without their approval, or in a way that is not beneficial to the clientAs per the bank statement that a refund would be processed in seven to ten days, that is the standard amount of time it takes after the company has approved the refund; KVC Hosting had not made any promises for a refund as the client indicated in his support ticketsIn order to resolve this complaint, we are willing to offer a refund of thirty percent as we do not want the client to feel slighted or that he has been a victim of theft
Final Consumer Response /* (4200, 45, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A full refund is what I expectI did not close the account nor did I give KVC any authorization to do soKVC has taken my money
They are perfectly suitable for my demands of webhosting solutionTheir staff know how is far beyond comparisonAny issue or request I've done is resolved in the fastest way possibleMy website loads much faster due to implementation of ssdI have never found a service as reliable as Kvchosting.comReasonably priced with a great customer supportHigh level!
I am a newbie and when I was looking for a host I wanted to find the hosting company which have a good help desk to assist me cause I have no prior knowledge of hosting a websiteWhen I purchased a host from Kvchosting I didn’t expect them to be so helpfulFor that price Kvchosting can not be beatenSo far I have not seen any downgrade in speed and I run server and speed tests monthlyThey offer great free tools with any plan, even the lowestThe waiting time for ticket response is not very long (2-minutes), I even get some my issues resolved instantlyNothing is perfect in our world, especially hosting provider, but I believe Kvchosting is a reliable host, close to be perfect
I'm a fairly new customer of KVChosting, but I've had experience with quite a good number of hosting companies, and can say that I have so far received top notch support from these guys at KVCThe prompt assistance you get with any issue, big or or small, and the polite and courteous handling of your concerns makes me happy to recommend them anytime
I don't think there exist bigger fan of Kvchosting service, because I am really impressed of their reliabilityTheir main benefit is support that I am able to contact whatever I need and get quick reply and assistance with any issueI even contacted them at AM and they were online! I love the features they are including in my plan for free of charge! I wish everyone using them and share only positive impressions and happy experience
I am happy to use Kvchosting because their staff know how to treat customers They have customer service, not just tech support - they appreciate you as customer and that is really great feeling to understand thatMy website has good uptime and low latency for most regions of the worldI haven't had any downtime related to their web hosting partAs a short overview: Kvchosting is providing high reliability of service and top customer care
I am absolutely glad of using Kvchosting! They are providing all features I need in a high professional mannerThe way they treat their clients is a mix of politeness and good tech knowledgeServer where my websites are based is really fast and totally stable, no way to go it downAll in all if anyone needs skilled support that replies fast and bullet-proof servers I totally suggest Kvchosting
Initial Business Response /* (1000, 12, 2014/02/06) */
We apologized for any inconvenience that has caused. We have closed the account and regarding the charges, I only saw one charges that was made during the sign up.
Thank you
Since the very first interaction with Kvchosting team I became their loyal customer. For a year of my experience with them I can say the quality of service is pretty amazing. I cannot really think of anything negative to say about their solutions. Server is working lightning fast and The loading time of the pages attracts more traffic. I have got virtually no downtime which is really appreciable. Regarding various features and highest performance, Kvchosting is great!
I just wanted to stop by to give a review of Kvchosting. As someone with little knowledge of cPanel prior to this, the support agent was nice enough to help me to setup my domains and websites for me. I was a little skeptical at first because it was kinda cheap. Over this last month I needed to contact support a few times, including to help me install a few things on the server I needed and to re-install the operating system with another version. Both times when I contacted their support department they responded to my tickets within an hour and solved the problems I had within that very same hour. I highly recommend their service. Overall, I am very satisfied with the service provided, have no regrets trying them out and that is why you should too!
We have ssd vps plan with kvchosting and love their top notch service. They are delivering perfect combination of performance, stability and support. All my websites are highly accessible and loading in an instant. I love user-friendly usable control panel and big variety of great tools implemented to plan. Support team are professionals, they have everything under control and take care of any your problem really fast. In conclusion I just want to thank kvchosting for their high level customer care.
I wanted inexpensive hosting to host my blogs and databases. Sign-up process with Kvchosting.com was instant, received my account details right after payment. 100% Uptime for the whole period, except scheduled server work, across all my websites. To me Support is one element, communication is just as vital and critical. They have high technical skill level and reply rather fast, one time only when I submitted a ticket at night response period was 1.5 hours. When they respond to a ticket you feel as if you actually got a real answer to a question. For the price, I can't complain about their performance. My experience with them so far has been above and beyond expectation, that is why I decided to post this review and give other users a chance to feel their top services.
Kvchosting is my number one recommended host. With robust features, cheap prices and outstanding customer service reviews put them a cut above the competition. They are available all the time. All my queries and demands were fully satisfied. During the past year few downtimes occurred and the response time of my site has been decent. They are upfront and honest. No hidden fees, no nonsense. The email server has also been stable and fast. I wouldn't hesitate to recommend Kvchosting to anyone looking for web hosting.
I am the most loyal client of Kvchosting. I love their high level customer care, professional responsive support staff and rock-solid servers. I am receiving all I have listed for low price and with additional free features that were really useful for me. Interacting with their support is like a breeze: I am receiving reply in 5-15 minutes and even most complicated or dumb questions are answered in a polite manner. Everything is going really great with Kvchosting and I don't need to search for any other hosting provider.
They had a free migration offer and I found the staff to be very helpful and professional in helping me get it all done. They responded to my emails fast. There was only one day where there was a little time the host had an issue but since then I have not noticed any issues, all my website have ran free from the errors. I'm very happy with them and I would definitely recommend them to others who are looking for an affordable hosting service.
No matter what solution are you looking for: shared, vps, dedicated, Kvchosting would provide top level service and high uptime. I am using their ssd vps plan and really happy with it. Every request I've thrown at support have been done without question. Every ticket is clearly, without a doubt, answered by a native English speaker. My sites have never had a laggy moment that I've seen. To summarize I can say that moving to kvchosting is one of the best decisions I've made.
It's been months an I haven't had a single downtimeLoad time is always excellentI've only had a couple questions where I was able to message their tech support via live chat and receive an answer right awayThe less I have to worry about hosting issues the more I can focus on my own businessAll I can say Is thanks and keep up the good workNo regrets!
I've been with KVC for more than two years, and the experience has been very good so far Recently I upgraded to their SSD packages, and they perform great - very fast servers But the thing I love most is their customer service They are very friendly, helpful and are always willing to go the extra mile to solve any issues you encounter
I would recommend KVC's services without hesitation to anyone looking for good shared hosting and a very competitive price
I love KVCHosting.com best hosting site available, in my opinion, lot's of goodies not just hosting, very fast Vps hosting, great customer service, when you need them they're, there, to help you with your questions and take care of any issues, you might have, they install alot of aditional aplications to the server just by requesting at no extra charge, great pricing, you get more than you can ask for, you get more than your money's worth plus additional bonuses, customer service 24/haven't experience any downtime just yet, been with them for several years and no complaints, top-notch service, they can hold your payment, if you can't make a payment in time, there hosting is always upgraded to the latest and best technology, available, top quality and I will remain with kvchosting as long as there around, there will be no subsitute, give them a try, and you'll see what I mean, i'm very pleased! Thank you Kvc Hosting! Check them out at http://www.kvchosting.com/1228.html
I am totally pleased with Kvchosting.comOverall uptime and performance have been outstanding and provided in a top-quality wayWhatever I need assistance I am receiving fast professional help from their tech staffAlso for that price I am obtaining huge variety of features included to my cheapest planTo conclude I can express only positive feelings regarding level of hosting services
Initial Business Response /* (1000, 32, 2014/03/05) */
As stated in our terms of service, "Money back is relevant for days onlyA full refund will be given, if money back is demanded within daysAfter days, there will be a deduction of $+ charges in accordance to usage
However, this guarantee will be considered invalid if customer harasses or poses unnecessary problems for the company in fulfilling the money back policy." The client *** *** violated the terms of service when he fabricated statements in his support ticket that he was promised by our phone support that he would receive a full refund on the day he made the requestThe terms of service states, "Cancellation of KVCHosting Services must be put in written formatKVCHosting will review and confirm required information upon receipt of the notification and inform client of cancellation of account in writing, usually through email." Phone support informed Mr*** that his request needed to be submitted in writing to the appropriate department, and that billing would make the final decision on his request and he needed to await their response
During that span of time, support continued to assist Mr*** about the frontpage extension that existed on his server, even going as far as offering him aid in the form of remote access, which he then declined and started again insisting on a refundInstead of awaiting his response from the billing department, he then insisted that the charge was fraudulent with his bank, Farmer's and Merchant Visa, on the same day of February 10, The bank moved his claim to the dispute department after we, KVC Hosting, informed them of the situationMr*** then continued to update his support ticket with demands of a refund, and statements that phone support promised him a refundPhone support never made this promise, as they are not able to make any decisions on cancellations or refund requestsThis is again stated under the cancellation portion of our terms of serviceMr*** also stated that his support tickets were being deleted, but they were in fact forwarded to higher administration to support his many frequent and contrasting requests
Throughout the duration of February 10, 2014, Mr*** made demands for a refund to be processed that day, and if said refund was not processed by "no later than PM PST" that he would file a complaint with the Revdex.comAs stated in our terms of service, "Money back is relevant for days onlyA full refund will be given, if money back is demanded within daysAfter days, there will be a deduction of $+ charges in accordance to usageHowever, this guarantee will be considered invalid if customer harasses or poses unnecessary problems for the company in fulfilling the money backRelevant cases will always be qualified for refund and we will not adopt unethical procedures with our clientsIn the case that the account is active and there is nothing wrong with the server or service issues or there is no valid reason for the refund, no refund will be madeWe welcome genuine reasons for refund requests and condemn fake issues." The refund request was denied due to the fact that the product was fully functioning, along with the fact that Mr*** continued to make demands and behave in a fashion that impeded our company's ability to assist him
Initial Consumer Rebuttal /* (3000, 34, 2014/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I worked diligently with KVC's tech supportI tried opening my Front Page program on other computers and by using a different ISPI am not obligated by the terms of service to allow someone to wander around and possibly modify my computer remotelyAfter sending several screen shots of the issues I was having, KVC offered no alternative approach to resolve the problem beyond wanting access to my computer
The statement that I was to receive a refund came from KVC by way of Loana (Loren?) at my bank's bankcard department when she spoke to themShe was told by KVC (Carry?) that the refund would be processed in to days(It's in her notes on her computer.) This is why I waited this period of time for the refund to come through - which it didn'tAfter days, my bank called again and spoke to *** and then ***, who denied it was promisedI view this as KVC went back on it's word
Furthermore, KVC shut down my access to the Support Ticket (deleting it?) If it was still available it would show that I worked with Tech support a day or so past my 12pm desired refund timeThe Tech Support Ticket would show I was nothing other than cooperative up to the point of KVC wanting access to my computer by remoteI did not harass or pose unnecessary problems in the course of trying to get the issue resolvedMy entire Ticket conversation with Tech Support was nothing other than cordial and matter of fact
Also, KVC deleted my account without my prior permissionI was surprised it was goneI suddenly had no means of continuing to communicate with the KVC or continuing to try to get Front Page to workI did not direct them to cancel the account by email or by phoneThey took it upon themselves to delete it - and without my permission or prior knowledgeMy access and support ticket would still otherwise still be availableI feel that all they did was "react" when they found out I had contacted Revdex.com
When I first contacted KVC support, I stated that Front Page wasn't workingEven though their web site says "All Plans Include Front Page Extention 2000/2002" Their response was that it wasn't on the serverTech Support supposedly installed it but it continued to not work here
This was not a fake issue as they are accusingI have friends who use KVC hosting (at my recommendation) and I have no problem accessing and editing their pages using the same Front Page program from the same computerThis tells me since Front Page was not originally installed on my assigned server that the problem remained at KVC's end
By their refusing to give me a refund, I look at it as tantamount to theft...at least it feels that way as I received no satisfaction in the couple of days I remained subscribed to their years of serviceThey just took my money and shut me down
Final Business Response /* (4000, 43, 2014/04/28) */
We appreciate the client's persistence in trying to resolve the technical issue he incurred with the extension, and we understand that he is allowed the option to decline assistance in the form of remote support, although we would like to inform him that we would never modify a client's computer without their approval, or in a way that is not beneficial to the clientAs per the bank statement that a refund would be processed in seven to ten days, that is the standard amount of time it takes after the company has approved the refund; KVC Hosting had not made any promises for a refund as the client indicated in his support ticketsIn order to resolve this complaint, we are willing to offer a refund of thirty percent as we do not want the client to feel slighted or that he has been a victim of theft
Final Consumer Response /* (4200, 45, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A full refund is what I expectI did not close the account nor did I give KVC any authorization to do soKVC has taken my money
They are perfectly suitable for my demands of webhosting solutionTheir staff know how is far beyond comparisonAny issue or request I've done is resolved in the fastest way possibleMy website loads much faster due to implementation of ssdI have never found a service as reliable as Kvchosting.comReasonably priced with a great customer supportHigh level!
I am a newbie and when I was looking for a host I wanted to find the hosting company which have a good help desk to assist me cause I have no prior knowledge of hosting a websiteWhen I purchased a host from Kvchosting I didn’t expect them to be so helpfulFor that price Kvchosting can not be beatenSo far I have not seen any downgrade in speed and I run server and speed tests monthlyThey offer great free tools with any plan, even the lowestThe waiting time for ticket response is not very long (2-minutes), I even get some my issues resolved instantlyNothing is perfect in our world, especially hosting provider, but I believe Kvchosting is a reliable host, close to be perfect
I'm a fairly new customer of KVChosting, but I've had experience with quite a good number of hosting companies, and can say that I have so far received top notch support from these guys at KVCThe prompt assistance you get with any issue, big or or small, and the polite and courteous handling of your concerns makes me happy to recommend them anytime
I don't think there exist bigger fan of Kvchosting service, because I am really impressed of their reliabilityTheir main benefit is support that I am able to contact whatever I need and get quick reply and assistance with any issueI even contacted them at AM and they were online! I love the features they are including in my plan for free of charge! I wish everyone using them and share only positive impressions and happy experience
I am happy to use Kvchosting because their staff know how to treat customers They have customer service, not just tech support - they appreciate you as customer and that is really great feeling to understand thatMy website has good uptime and low latency for most regions of the worldI haven't had any downtime related to their web hosting partAs a short overview: Kvchosting is providing high reliability of service and top customer care
I am absolutely glad of using Kvchosting! They are providing all features I need in a high professional mannerThe way they treat their clients is a mix of politeness and good tech knowledgeServer where my websites are based is really fast and totally stable, no way to go it downAll in all if anyone needs skilled support that replies fast and bullet-proof servers I totally suggest Kvchosting
Initial Business Response /* (1000, 12, 2014/02/06) */
We apologized for any inconvenience that has caused. We have closed the account and regarding the charges, I only saw one charges that was made during the sign up.
Thank you
Since the very first interaction with Kvchosting team I became their loyal customer. For a year of my experience with them I can say the quality of service is pretty amazing. I cannot really think of anything negative to say about their solutions. Server is working lightning fast and The loading time of the pages attracts more traffic. I have got virtually no downtime which is really appreciable. Regarding various features and highest performance, Kvchosting is great!
I just wanted to stop by to give a review of Kvchosting. As someone with little knowledge of cPanel prior to this, the support agent was nice enough to help me to setup my domains and websites for me. I was a little skeptical at first because it was kinda cheap. Over this last month I needed to contact support a few times, including to help me install a few things on the server I needed and to re-install the operating system with another version. Both times when I contacted their support department they responded to my tickets within an hour and solved the problems I had within that very same hour. I highly recommend their service. Overall, I am very satisfied with the service provided, have no regrets trying them out and that is why you should too!
We have ssd vps plan with kvchosting and love their top notch service. They are delivering perfect combination of performance, stability and support. All my websites are highly accessible and loading in an instant. I love user-friendly usable control panel and big variety of great tools implemented to plan. Support team are professionals, they have everything under control and take care of any your problem really fast. In conclusion I just want to thank kvchosting for their high level customer care.
I wanted inexpensive hosting to host my blogs and databases. Sign-up process with Kvchosting.com was instant, received my account details right after payment. 100% Uptime for the whole period, except scheduled server work, across all my websites. To me Support is one element, communication is just as vital and critical. They have high technical skill level and reply rather fast, one time only when I submitted a ticket at night response period was 1.5 hours. When they respond to a ticket you feel as if you actually got a real answer to a question. For the price, I can't complain about their performance. My experience with them so far has been above and beyond expectation, that is why I decided to post this review and give other users a chance to feel their top services.
Kvchosting is my number one recommended host. With robust features, cheap prices and outstanding customer service reviews put them a cut above the competition. They are available all the time. All my queries and demands were fully satisfied. During the past year few downtimes occurred and the response time of my site has been decent. They are upfront and honest. No hidden fees, no nonsense. The email server has also been stable and fast. I wouldn't hesitate to recommend Kvchosting to anyone looking for web hosting.
I am the most loyal client of Kvchosting. I love their high level customer care, professional responsive support staff and rock-solid servers. I am receiving all I have listed for low price and with additional free features that were really useful for me. Interacting with their support is like a breeze: I am receiving reply in 5-15 minutes and even most complicated or dumb questions are answered in a polite manner. Everything is going really great with Kvchosting and I don't need to search for any other hosting provider.
They had a free migration offer and I found the staff to be very helpful and professional in helping me get it all done. They responded to my emails fast. There was only one day where there was a little time the host had an issue but since then I have not noticed any issues, all my website have ran free from the errors. I'm very happy with them and I would definitely recommend them to others who are looking for an affordable hosting service.
No matter what solution are you looking for: shared, vps, dedicated, Kvchosting would provide top level service and high uptime. I am using their ssd vps plan and really happy with it. Every request I've thrown at support have been done without question. Every ticket is clearly, without a doubt, answered by a native English speaker. My sites have never had a laggy moment that I've seen. To summarize I can say that moving to kvchosting is one of the best decisions I've made.