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KVH Industries Inc

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KVH Industries Inc Reviews (4)

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I wasnt informed that KVH signed me up with *** month commitment and there is a $cancellation fee if I would cancel my service todayI feel like I have been scammed by such big company I wonder how many customers suffer as I did over weeks dealing with this matterMy time is very valuable as I have an important jobAnd time is money but KVH doesn't respect people times specially the supervisor he is very unprofessional probably because of my name .
Regards,
*** ***

Customer is requesting compensation for a situation that did not occur - during our first interaction with the customer, he acknowledged this fact and accepted our offer of resolution, which we are prepared to honor.  Since that initial agreement was made, the customer contacted Revdex.com with the intention to change the resolution.  Our attempt to reach the customer to explain our position was met with a hang up on the phone.  KVH has attempted to resolve the dispute in good faith and will honor the original agreement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [redacted] from KVH contacted me and he is extremely rude. I did hang up on him for his rudeness and cutting me off he shouldn't be working with customers. He admitted in previous email that his employee didn't do his job correctly and the recorded phone call proves that I was scammed basically.the resolution I need is $405.93 activation fee that was charged to my credit card and the contract cancellation fee to be paid I didn't agree to 24 month commitment. [redacted] unprofessional answer was there nothing we can do about it. It is KHV employees fault I wouldn't be spending money on an attorney for which cost more than the $405 it is the principal how KHV do business Scamming people like my self please do not have This guy [redacted] call me. If he would like I can provide my attorneys contact info.
Regards,
[redacted]

KVH investigated the customer’s complaint and determined that a miscommunication had occurred with the customer. KVH has since contacted the customer and has resolved this matter to his satisfaction.

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Address: 50 Enterprise Ctr, Middletown, Rhode Island, United States, 02842-5268

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