Kvilhaug Drilling & Pump Incorporated

Revdex.comBryant Woods SouthAmherst, NY 14228February 15, 2016RE: ID # [redacted] PAVING & EXCAVATINGWe reviewed the complaint filed by Mr [redacted] The driveway was torn out on September 17, and installed the driveway October 7, The driveway came with a three year warrantyDuring that time Mr [redacted] callednumerous times about concerns with the drivewayWe responded to all his concernsThese concerns involved repairing the driveway for him at - no charge for damage occurred to his driveway from work he had done near thedriveway.We have attached a picture of the drivewayThe house/driveway are built into a hillThe water most likely is going along the edges and seeping into the ground- which when water freezes will expand causing it to heaveThis wasexplained to Mr [redacted] In conclusion: The customer's warranty expired on 10/7/We let the driveway settle three weeks before paving itThere is nothing wrong with the work that R&W Paving didR&W Paving will not install a new driveway for Mr[redacted] .I can be reached at [redacted] if you have any questions.Karen W [redacted] Vice president

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.comBryant Woods SouthAmherst, NY 14228February 15, 2016RE: ID # ***PAVING & EXCAVATINGWe reviewed the complaint filed by Mr***The driveway was torn out on September 17, and installed the driveway October 7, The driveway came with a three
year warrantyDuring that time Mr*** callednumerous times about concerns with the drivewayWe responded to all his concernsThese concerns involved repairing the driveway for him at - no charge for damage occurred to his driveway from work he had done near thedriveway.We have attached a picture of the drivewayThe house/driveway are built into a hillThe water most likely is going along the edges and seeping into the ground- which when water freezes will expand causing it to heaveThis wasexplained to Mr***. In conclusion: The customer's warranty expired on 10/7/We let the driveway settle three weeks before paving itThere is nothing wrong with the work that R&W Paving didR&W Paving will not install a new driveway for Mr.***.I can be reached at *** if you have any questions.Karen W***Vice president

I spoke to Mr*** on Sep ember 7, and corrected the problem on September 8, 2016.He is scheduled to have the area paved on September (weather permitting)He has also co firmed this date with us.p.1All of our calls are returned as quickly as possibleWe receive our calls through an
answering service once a day at 4:00pmTherefore if they call at 4:15pm that day we will not get be k to them until the following evening which in turn leave some customers to smy we are not returning callsPlease call if you have any questionsSincerely,~-Karen W***- Buss Vice President 585-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***