I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They have done what is stated Regards, [redacted] ***
This letter is in response to complaint submitted to The Revdex.com by Linda Daniel on 01/24/2018.All subscriber invoices include the message that premium pricing will “result in a slightly earlier renewal date”I have included a copy of our renewal invoice for your recordsIn addition, subscribers account has been opted out of the Discover magazinesThe subscriber will not receive the subscriber magazine nor will they be charged for themHowever, the subscriber has not opted out of the Thanksgiving newspaperThe Thanksgiving newspaper has a related premium charge of an additional $(this is included on the invoice)This will result in a slightly earlier renewal dateIf subscriber wishes to opt out of the Thanksgiving issue they can contact our customer service department at [redacted] or me at the number below and we can opt them out of the Thanksgiving editionCurrently the subscriber’s expiration date is 12/22/If there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This letter is in response to a complaint we received from you regarding newspaper delivery issues for Roanoke Times customer [redacted] We have investigated the issue, and followed procedures to ensure the service issues are correctedThe contract of the carrier has been terminated, and we are in the process of finding a new contractor for this areaA manager is delivering this area until a contractor is found, and we will continue to monitor delivery going forward The customer was also credited for the reported missed deliveries plus an additional two weeks of service for her inconvenience If there are any further questions please feel free to contact me at ###-###-#### [redacted] Regional Controller The Roanoke Times [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any compensation regarding the response from the businessI have not been receiving the paper nor have I seen any form of refund Regards, [redacted] ***
This letter is in response to complaint submitted to The Revdex.com by [redacted] .Customer’s account was cancelled on February 5, I have restored the account to the balance of $119.60, the disputed payment that was processed on 2/02/A refund in the amount of $will be processed in 3-business days and mailedPlease allow 10-business days for the mail to deliver the refundCustomers balance from January 12, to February 2, will be credited to account, no payment is necessary at this timeIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation Director
Subscriber lives in an area we recently moved to mail delivery onlyWe contacted customer who decided to cancel the subscription and receive a refundThe refund is being processed
This letter is in response to complaint submitted to The Revdex.com by [redacted] and [redacted] * [redacted] on July 21st, 2017The customer’s account has been stopped in the circulation system effective 07/19/The phone number associated with the account has been added to our internal DO NOT CALL listIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] The zone manager for the area has contacted Mr [redacted] and provided him with his contact information as well as the contact information for the district manager over the areaIn addition, the district manager is going by the subscriber’s location each morning to verify the newspaper has been deliveredCredit has been applied to the subscriber’s account each time a missed newspaper has been reportedIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] C [redacted] .Customer's debit/credit card was not billed for the monthly amount in March 2015.Automatic billing resumed as in April Subsequently the customer's subscription account expiration date did not changeThe grace period on the customer's account was suffcient enough to keep the account active until the following billing period until January when the account expired on 1/11/The subscriber's subscription was restarted on 1/14/but due to no payment activity the subscription expired again on 1/28/Customer called again and the subscription was resumed on1/31/Customers account was credited $on 1/31/by the customer service agent who helped the subscriberThe customer's account will return to the billing cycle on 2/05/16.The above was our response in FebruaryThe $credit given to Mr [redacted] on 1/31/was refunded to the credit card on fileMr [redacted] 's account was restarted on 6/02/as he asked and a payment processedCustomer's current expiration date is 07/02/16.If there are any further questions please feel free to contact me at [redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] Mr [redacted] updated his credit card on 4/05/In addition to Mr [redacted] ’s account being updated with his new credit card information the customer service representative inadvertently placed Mr [redacted] ’s payment information on another accountMr [redacted] ’s credit card was charged in April, May, June, and July for the wrong accountMr [redacted] disputed these charges with his bank which in turn disputed them with The Roanoke TimesMr [redacted] ’s credit card information has been removed from the incorrect accountIn regards to Mr [redacted] ’s account, $was drafted from his account in April and MayMr [redacted] stopped his account 05/24/The Roanoke Times does not have a record of a transaction on Mr [redacted] ’s account in JuneThe account was stopped so no withdrawal would have been requestedMr [redacted] should check his credit card account and if there is charges on his account for the $on June 6th please provide a copy of the credit card statement immediatelyIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The RevDex.com by [redacted] August 4th, 2017.Refund has been processed onto the credit card on file ending in ***. Depending on subscribers bank it may take 3-5 days to post.If there are any further questions please feel... free to contact me at [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] The customer is on our Do Not Delivery list and the carrier delivered in error and will be held contractually accountable for this error We will visually verify the non-delivery of this for the next several weeks to ensure the customer does not receive this againIf there are any further questions please feel free to contact me at [redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] ***Unfortunately, our customer service vendor failed to enter the subscription information correctlyThe subscription was entered as a week subscription instead of a week subscriptionWe will certainly honor the original subscription request and ensure the subscriber receives credit for any missed deliveriesOur local team will contact the customer immediatelyAdditionally, we will be transitioning to a new, internal customer service center on October 27thIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Chief Financial Officer
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The requested refund was received on August 10, Regards, [redacted] ***
This letter is in response to complaint submitted to The Revdex.com by [redacted] Mrs [redacted] account was stopped at their request on 8/09/A refund check was mailed on 8/25/from [redacted] If there are any further questions please feel free to contact me at [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] ***Customer paid $on 11/02/Payment was credited to wrong accountWe have restored payment to correct accountRefund will be issued in to business days If there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation Director
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They have done what is stated Regards, [redacted] ***
This letter is in response to complaint submitted to The Revdex.com by Linda Daniel on 01/24/2018.All subscriber invoices include the message that premium pricing will “result in a slightly earlier renewal date”I have included a copy of our renewal invoice for your recordsIn addition, subscribers account has been opted out of the Discover magazinesThe subscriber will not receive the subscriber magazine nor will they be charged for themHowever, the subscriber has not opted out of the Thanksgiving newspaperThe Thanksgiving newspaper has a related premium charge of an additional $(this is included on the invoice)This will result in a slightly earlier renewal dateIf subscriber wishes to opt out of the Thanksgiving issue they can contact our customer service department at [redacted] or me at the number below and we can opt them out of the Thanksgiving editionCurrently the subscriber’s expiration date is 12/22/If there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This letter is in response to a complaint we received from you regarding newspaper delivery issues for Roanoke Times customer [redacted] We have investigated the issue, and followed procedures to ensure the service issues are correctedThe contract of the carrier has been terminated, and we are in the process of finding a new contractor for this areaA manager is delivering this area until a contractor is found, and we will continue to monitor delivery going forward The customer was also credited for the reported missed deliveries plus an additional two weeks of service for her inconvenience If there are any further questions please feel free to contact me at ###-###-#### [redacted] Regional Controller The Roanoke Times [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any compensation regarding the response from the businessI have not been receiving the paper nor have I seen any form of refund Regards, [redacted] ***
This letter is in response to complaint submitted to The Revdex.com by [redacted] .Customer’s account was cancelled on February 5, I have restored the account to the balance of $119.60, the disputed payment that was processed on 2/02/A refund in the amount of $will be processed in 3-business days and mailedPlease allow 10-business days for the mail to deliver the refundCustomers balance from January 12, to February 2, will be credited to account, no payment is necessary at this timeIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation Director
Subscriber lives in an area we recently moved to mail delivery onlyWe contacted customer who decided to cancel the subscription and receive a refundThe refund is being processed
This letter is in response to complaint submitted to The Revdex.com by [redacted] and [redacted] * [redacted] on July 21st, 2017The customer’s account has been stopped in the circulation system effective 07/19/The phone number associated with the account has been added to our internal DO NOT CALL listIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] The zone manager for the area has contacted Mr [redacted] and provided him with his contact information as well as the contact information for the district manager over the areaIn addition, the district manager is going by the subscriber’s location each morning to verify the newspaper has been deliveredCredit has been applied to the subscriber’s account each time a missed newspaper has been reportedIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] C [redacted] .Customer's debit/credit card was not billed for the monthly amount in March 2015.Automatic billing resumed as in April Subsequently the customer's subscription account expiration date did not changeThe grace period on the customer's account was suffcient enough to keep the account active until the following billing period until January when the account expired on 1/11/The subscriber's subscription was restarted on 1/14/but due to no payment activity the subscription expired again on 1/28/Customer called again and the subscription was resumed on1/31/Customers account was credited $on 1/31/by the customer service agent who helped the subscriberThe customer's account will return to the billing cycle on 2/05/16.The above was our response in FebruaryThe $credit given to Mr [redacted] on 1/31/was refunded to the credit card on fileMr [redacted] 's account was restarted on 6/02/as he asked and a payment processedCustomer's current expiration date is 07/02/16.If there are any further questions please feel free to contact me at [redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] Mr [redacted] updated his credit card on 4/05/In addition to Mr [redacted] ’s account being updated with his new credit card information the customer service representative inadvertently placed Mr [redacted] ’s payment information on another accountMr [redacted] ’s credit card was charged in April, May, June, and July for the wrong accountMr [redacted] disputed these charges with his bank which in turn disputed them with The Roanoke TimesMr [redacted] ’s credit card information has been removed from the incorrect accountIn regards to Mr [redacted] ’s account, $was drafted from his account in April and MayMr [redacted] stopped his account 05/24/The Roanoke Times does not have a record of a transaction on Mr [redacted] ’s account in JuneThe account was stopped so no withdrawal would have been requestedMr [redacted] should check his credit card account and if there is charges on his account for the $on June 6th please provide a copy of the credit card statement immediatelyIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The RevDex.com by [redacted] August 4th, 2017.Refund has been processed onto the credit card on file ending in ***. Depending on subscribers bank it may take 3-5 days to post.If there are any further questions please feel... free to contact me at [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] The customer is on our Do Not Delivery list and the carrier delivered in error and will be held contractually accountable for this error We will visually verify the non-delivery of this for the next several weeks to ensure the customer does not receive this againIf there are any further questions please feel free to contact me at [redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] ***Unfortunately, our customer service vendor failed to enter the subscription information correctlyThe subscription was entered as a week subscription instead of a week subscriptionWe will certainly honor the original subscription request and ensure the subscriber receives credit for any missed deliveriesOur local team will contact the customer immediatelyAdditionally, we will be transitioning to a new, internal customer service center on October 27thIf there are any further questions please feel free to contact me at [redacted] [redacted] ***Chief Financial Officer
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The requested refund was received on August 10, Regards, [redacted] ***
This letter is in response to complaint submitted to The Revdex.com by [redacted] Mrs [redacted] account was stopped at their request on 8/09/A refund check was mailed on 8/25/from [redacted] If there are any further questions please feel free to contact me at [redacted] ***Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] ***Customer paid $on 11/02/Payment was credited to wrong accountWe have restored payment to correct accountRefund will be issued in to business days If there are any further questions please feel free to contact me at [redacted] [redacted] ***Circulation Director