This is to acknowledge our receipt of your recent correspondence which was received in our office onNovember 10, 2017, regarding the above-listed policy.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized persons ororganizationsHowever, we will address the issues
outlined in your correspondence with the policy owner.If you desire a copy of our response, please contact the policy owner or his or her representative.If we can be of further assistance, please contact me at the above address or at *** ***, extension*** Monday - Friday, 8:a.mto 4:p.m., Eastern Time.Sincerely,*** ** ***Senior Resolution SpecialistOffice of Consumer Affairs
This letter confirms our receipt of your letter of inquiry dated December 23, 2017.Your correspondence was forwarded to the Claims Technical Unit for researchand response, and MrLevenson should expect our reply on or before January10, 2018.If we can be of any further assistance, please contact our
Office of ConsumerAffairs by telephone at *** or by Fax at ***.Sincerely,*** ***Adjudication SpecialistClaims Services, Genworth Life Insurance CompanyAffiliated
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any information from them.Regards,
* ***
Dear Revdex.com of Western VA,This is to acknowledge receipt of your recent request concerning our client.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized persons or organizations. However, we will address the issues outlined in your correspondence with the policy
owner within days. If you desire a copy of our response, please contact the owner or his or her representative.Sincerely,*** ***Senior Resolution SpecialistOffice of Consumer Affairs
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Waiting 30 days for a letter from the company is not a sufficient resolution. So until the letter is received I can not accept this as a resolution.
Regards,
[redacted]
This letter confirms our receipt of your letter of inquiry dated November 2, 2017Your correspondence was forwarded to the Claims Technical Unit for researchand response, and Mr. [redacted] should expect our reply on or before November17,2017.If we can be of any further assistance, please contact our...
Office of ConsumerAffairs, by telephone at [redacted] or by Fax at [redacted].Sincerely,[redacted]Adjudication SpecialistClaims Services, Genworth Life lnsurance Company
Thank you for your correspondence received in our office on December 11, 2015, regardinga complaint you received from [redacted]. In Ms. [redacted]' complaint, she expressesconcern with available options for her policy, and information provided by us in this regard.We respectfully offer the...
following response.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorizedpersons or organizations. However, we will address the issues outlined in yourcorrespondence with the policy owner. If you desire a copy of our response, please contactthe policy owner or their representative.If we can be of further assistance, please contact me direct at the above-listed address or at[redacted], extension [redacted], Monday through Friday, 8:00 a.m. to 4:00 p.m., EasternTime.Sincerely[redacted]Senior Resolution SpecialistOffice of Consumer Affairs[redacted]
This is to acknowledge our receipt of your recent correspondence which was received in our office on July 25, 2017, regarding the above-listed policy. Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized persons or organizations. However, we will address the...
issues outlines in your correspondence with the policy owner. If you desire a copy of our response, please contact the policy owner or his or her representative.If we can be of further assistance, please contact me at the above address or at [redacted], extension [redacted] Monday - Friday, 8 a.m. to 4 p.m., Eastern time.Sincerely,[redacted] [redacted]
Dear Revdex.com of Western VA, This is to acknowledge our receipt of your recent request concerning our client.We appreciate the time taken to provide us with this information and want you to know we take our customer’s concerns seriously.We are currently researching the expressed concerns. Due...
to the nature of this complaint, and because the information in our response will disclose sensitive contract and contract holder information that should not be shared on the Revdex.com website, our response will be mailed directly to our contract holder and will be dated within the next thirty days. If you have any additional information relevant to the issue(s), please forward it to the attention of Consumer Affairs to my attention. Sincerely, [redacted]Senior Resolution SpecialistOffice of Consumer Affairs
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
[redacted] I am sorry that the attachment did not come through, yesterday, and am trying again. I think what happened is that the attachment was at the very bottom of all the messages between us and this is why you couldn't get to see it. In addition to this letter, Ms. [redacted] also sent me a copy of a letter she had written to me September 7, 2016, in which she gave me a description of the insurance policy that I purchased as well as other premiums for consideration. I am not sure if when I purchased the policy in 2006 that it was ever explained to me about the increase in 10 years, but don't recall that it was. Also, in one conversation with her last year before I surrendered the policy I asked her IF the policy could be converted and she said they were no longer doing that. As stated in my complaint there is no way that I can afford a policy that is even two let alone three times more than I was paying and they increased it from $59.85 per month (the amount I was paying per month for the last 10 years) to $178.41 per month AND then this amount was only guaranteed for 1 year, then it would increase again. When I took this 10 year term policy it was with the idea that should something happen to me, my children would be able to apply this to my mortgage and have a place to live. That was the sole purpose of getting this policy. Yes, this policy covered me for those 10 years and I'm grateful for having that peace of mind but I have nothing to show for it. My two children that currently live with me, both have medical issues, no insurance, and only one is working part time, so the income for running my home is very little. I am retired, on SS ( not a great amount) and a small pension and have to get a payday advance each month from AMSCOT in order to try and make it through the month. The position I am in is not really what I thought my life would be at this age; it's become a very stressful way of living and I see no way out of this, hence my reaching out to Genworth to try and get this refund because in doing so, this would get me back on track at least with my mortgage but they have not given an inch, nor do they care. Had I to do over again, in retrospect I would have used my money and bought stocks, bonds, CDs or invested somewhere else and have something to show and count on, but now I am paying the price. My argument has and is still the fact that I paid this money for the purpose stated above, and Genworth used MY MONEY for who knows what, but I am sure they invested, or earned some kind of interest on it and I'm left with nothing. And perhaps you may think of me as being foolish for even trying to get MY MONEY refunded to me, but I sincerely believe that I am entitled to it. The reason I have kept after Genworth to refund my money to me is that I am in a serious financial situation, and I even sent a copy of my delinquent mortgage statement to Ms. [redacted] to try and get my refund, but they are still holding strong and no amount of pleading on my part has touched anyone there. Because of this refusal to help me, I have lost ALL confidence in Life Insurance Companies and have come to the conclusion that they are all nothing but a bunch of cruel, heartless money grubbers with no compassion in their bones. Please let me know if the letter does not come through and I will make a copy of it and if you need a copy of the letter I mentioned above, from last September, I can send that also. Thank you so very much for trying to help me. Have a great and blessed day.Most Sincerely, [redacted]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It simply establishes a date that I will receive a response but does not actually respond to my Mother's filed claim. We have provided all requested data to the company. My Mother has been a resident of [redacted] assisted living home since August 3rd.They have been using delaying tactics (exhibit as follows)
·
Your phone representative indicated that you had
not received my Mother’s internist form nor the assisted living ([redacted]) form. They were mailed in the envelopes provided by Genworth and
mailed at the same time as the HIIPA forms so I find that strange. Regardless,
by attachment, I am providing their contact data as well as additional
information.
·
As a point of information, my Mother is close to
88, has had both hips and one knee replaced, has a torn rotator cuff caused by
a flying piece of plywood off a restaurant roof years ago, has a severe case of
osteoarthritis in all joints, has a metal plate in her right forearm as a
result of a fall suffered last November which has restricted the use of her
right arm(she is right handed) and periodically suffers from vertigo which
makes her a fall risk. These are just the more obvious aliments.
·
I am looking forward to a speedy and
satisfactory conclusion to this claim.Anything less than them approving her claim and retroactively paying it is completely unacceptable. My mother has dutifully paid for this policy for at least 10 years and now expects the insurance company to fulfill its obligation.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted] Thanks for trying to help me. I have printed out Ms. [redacted]'s response which didn't really tell me anything and since she was very lax in getting back to me with three previous letters, I doubt that she will respond to me within 5 days. I will keep your e-mail address and I will advise you whenever I hear from her. Thanks again. Have a nice day. Sincerely,[redacted]
This will acknowledge receipt of your correspondence which was received in our office onFebruary 19, 2016.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorizedpersons or organizations. However, we will address the issues outlined in yourcorrespondence with the policy...
owner. If you desire a copy of our response, please contactthe policy owner or his or her representative.If we can be of further assistance, please contact me at the above address or at [redacted], extension [redacted], Monday - Friday, 8:00 a,m. to 4:00 p.m., Eastern Time.Sincerely,[redacted]Senior Resolution SpecialistOffice of Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Sent full response to the consumer on March 9th
This is to acknowledge our receipt of your recent correspondence which was received in our office onNovember 10, 2017, regarding the above-listed policy.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized persons ororganizationsHowever, we will address the issues
outlined in your correspondence with the policy owner.If you desire a copy of our response, please contact the policy owner or his or her representative.If we can be of further assistance, please contact me at the above address or at *** ***, extension*** Monday - Friday, 8:a.mto 4:p.m., Eastern Time.Sincerely,*** ** ***Senior Resolution SpecialistOffice of Consumer Affairs
This letter confirms our receipt of your letter of inquiry dated December 23, 2017.Your correspondence was forwarded to the Claims Technical Unit for researchand response, and MrLevenson should expect our reply on or before January10, 2018.If we can be of any further assistance, please contact our
Office of ConsumerAffairs by telephone at *** or by Fax at ***.Sincerely,*** ***Adjudication SpecialistClaims Services, Genworth Life Insurance CompanyAffiliated
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any information from them.Regards,
* ***
Dear Revdex.com of Western VA,This is to acknowledge receipt of your recent request concerning our client.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized persons or organizations. However, we will address the issues outlined in your correspondence with the policy
owner within days. If you desire a copy of our response, please contact the owner or his or her representative.Sincerely,*** ***Senior Resolution SpecialistOffice of Consumer Affairs
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Waiting 30 days for a letter from the company is not a sufficient resolution. So until the letter is received I can not accept this as a resolution.
Regards,
[redacted]
This letter confirms our receipt of your letter of inquiry dated November 2, 2017Your correspondence was forwarded to the Claims Technical Unit for researchand response, and Mr. [redacted] should expect our reply on or before November17,2017.If we can be of any further assistance, please contact our...
Office of ConsumerAffairs, by telephone at [redacted] or by Fax at [redacted].Sincerely,[redacted]Adjudication SpecialistClaims Services, Genworth Life lnsurance Company
Thank you for your correspondence received in our office on December 11, 2015, regardinga complaint you received from [redacted]. In Ms. [redacted]' complaint, she expressesconcern with available options for her policy, and information provided by us in this regard.We respectfully offer the...
following response.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorizedpersons or organizations. However, we will address the issues outlined in yourcorrespondence with the policy owner. If you desire a copy of our response, please contactthe policy owner or their representative.If we can be of further assistance, please contact me direct at the above-listed address or at[redacted], extension [redacted], Monday through Friday, 8:00 a.m. to 4:00 p.m., EasternTime.Sincerely[redacted]Senior Resolution SpecialistOffice of Consumer Affairs[redacted]
This is to acknowledge our receipt of your recent correspondence which was received in our office on July 25, 2017, regarding the above-listed policy. Because of privacy concerns, we cannot answer inquiries or complaints to unauthorized persons or organizations. However, we will address the...
issues outlines in your correspondence with the policy owner. If you desire a copy of our response, please contact the policy owner or his or her representative.If we can be of further assistance, please contact me at the above address or at [redacted], extension [redacted] Monday - Friday, 8 a.m. to 4 p.m., Eastern time.Sincerely,[redacted] [redacted]
Dear Revdex.com of Western VA, This is to acknowledge our receipt of your recent request concerning our client.We appreciate the time taken to provide us with this information and want you to know we take our customer’s concerns seriously.We are currently researching the expressed concerns. Due...
to the nature of this complaint, and because the information in our response will disclose sensitive contract and contract holder information that should not be shared on the Revdex.com website, our response will be mailed directly to our contract holder and will be dated within the next thirty days. If you have any additional information relevant to the issue(s), please forward it to the attention of Consumer Affairs to my attention. Sincerely, [redacted]Senior Resolution SpecialistOffice of Consumer Affairs
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
[redacted] I am sorry that the attachment did not come through, yesterday, and am trying again. I think what happened is that the attachment was at the very bottom of all the messages between us and this is why you couldn't get to see it. In addition to this letter, Ms. [redacted] also sent me a copy of a letter she had written to me September 7, 2016, in which she gave me a description of the insurance policy that I purchased as well as other premiums for consideration. I am not sure if when I purchased the policy in 2006 that it was ever explained to me about the increase in 10 years, but don't recall that it was. Also, in one conversation with her last year before I surrendered the policy I asked her IF the policy could be converted and she said they were no longer doing that. As stated in my complaint there is no way that I can afford a policy that is even two let alone three times more than I was paying and they increased it from $59.85 per month (the amount I was paying per month for the last 10 years) to $178.41 per month AND then this amount was only guaranteed for 1 year, then it would increase again. When I took this 10 year term policy it was with the idea that should something happen to me, my children would be able to apply this to my mortgage and have a place to live. That was the sole purpose of getting this policy. Yes, this policy covered me for those 10 years and I'm grateful for having that peace of mind but I have nothing to show for it. My two children that currently live with me, both have medical issues, no insurance, and only one is working part time, so the income for running my home is very little. I am retired, on SS ( not a great amount) and a small pension and have to get a payday advance each month from AMSCOT in order to try and make it through the month. The position I am in is not really what I thought my life would be at this age; it's become a very stressful way of living and I see no way out of this, hence my reaching out to Genworth to try and get this refund because in doing so, this would get me back on track at least with my mortgage but they have not given an inch, nor do they care. Had I to do over again, in retrospect I would have used my money and bought stocks, bonds, CDs or invested somewhere else and have something to show and count on, but now I am paying the price. My argument has and is still the fact that I paid this money for the purpose stated above, and Genworth used MY MONEY for who knows what, but I am sure they invested, or earned some kind of interest on it and I'm left with nothing. And perhaps you may think of me as being foolish for even trying to get MY MONEY refunded to me, but I sincerely believe that I am entitled to it. The reason I have kept after Genworth to refund my money to me is that I am in a serious financial situation, and I even sent a copy of my delinquent mortgage statement to Ms. [redacted] to try and get my refund, but they are still holding strong and no amount of pleading on my part has touched anyone there. Because of this refusal to help me, I have lost ALL confidence in Life Insurance Companies and have come to the conclusion that they are all nothing but a bunch of cruel, heartless money grubbers with no compassion in their bones. Please let me know if the letter does not come through and I will make a copy of it and if you need a copy of the letter I mentioned above, from last September, I can send that also. Thank you so very much for trying to help me. Have a great and blessed day.Most Sincerely, [redacted]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It simply establishes a date that I will receive a response but does not actually respond to my Mother's filed claim. We have provided all requested data to the company. My Mother has been a resident of [redacted] assisted living home since August 3rd.They have been using delaying tactics (exhibit as follows)
·
Your phone representative indicated that you had
not received my Mother’s internist form nor the assisted living ([redacted]) form. They were mailed in the envelopes provided by Genworth and
mailed at the same time as the HIIPA forms so I find that strange. Regardless,
by attachment, I am providing their contact data as well as additional
information.
·
As a point of information, my Mother is close to
88, has had both hips and one knee replaced, has a torn rotator cuff caused by
a flying piece of plywood off a restaurant roof years ago, has a severe case of
osteoarthritis in all joints, has a metal plate in her right forearm as a
result of a fall suffered last November which has restricted the use of her
right arm(she is right handed) and periodically suffers from vertigo which
makes her a fall risk. These are just the more obvious aliments.
·
I am looking forward to a speedy and
satisfactory conclusion to this claim.Anything less than them approving her claim and retroactively paying it is completely unacceptable. My mother has dutifully paid for this policy for at least 10 years and now expects the insurance company to fulfill its obligation.
Regards,
James [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted] Thanks for trying to help me. I have printed out Ms. [redacted]'s response which didn't really tell me anything and since she was very lax in getting back to me with three previous letters, I doubt that she will respond to me within 5 days. I will keep your e-mail address and I will advise you whenever I hear from her. Thanks again. Have a nice day. Sincerely,[redacted]
This will acknowledge receipt of your correspondence which was received in our office onFebruary 19, 2016.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorizedpersons or organizations. However, we will address the issues outlined in yourcorrespondence with the policy...
owner. If you desire a copy of our response, please contactthe policy owner or his or her representative.If we can be of further assistance, please contact me at the above address or at [redacted], extension [redacted], Monday - Friday, 8:00 a,m. to 4:00 p.m., Eastern Time.Sincerely,[redacted]Senior Resolution SpecialistOffice of Consumer Affairs
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]