I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear BBB of Western VA, This is to acknowledge our receipt of your recent request concerning our client.We appreciate the time taken to provide us with this information and want you to know we take our customer’s concerns seriously.We are currently researching the expressed concerns. Due... to the nature of this complaint, and because the information in our response will disclose sensitive contract and contract holder information that should not be shared on the BBB website, our response will be mailed directly to our contract holder and will be dated within the next thirty days. If you have any additional information relevant to the issue(s), please forward it to the attention of Consumer Affairs to my attention. Sincerely, [redacted] ***Senior Resolution SpecialistOffice of Consumer Affairs
Thank you for your correspondence received in our office on December 11, 2015, regardinga complaint you received from [redacted] In Ms [redacted] ' complaint, she expressesconcern with available options for her policy, and information provided by us in this regard.We respectfully offer the following response.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorizedpersons or organizationsHowever, we will address the issues outlined in yourcorrespondence with the policy ownerIf you desire a copy of our response, please contactthe policy owner or their representative.If we can be of further assistance, please contact me direct at the above-listed address or at [redacted] , extension [redacted] , Monday through Friday, 8:a.mto 4:p.m., EasternTime.Sincerely [redacted] ***Senior Resolution SpecialistOffice of Consumer Affairs [redacted] * [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear BBB of Western VA, This is to acknowledge our receipt of your recent request concerning our client.We appreciate the time taken to provide us with this information and want you to know we take our customer’s concerns seriously.We are currently researching the expressed concerns. Due... to the nature of this complaint, and because the information in our response will disclose sensitive contract and contract holder information that should not be shared on the BBB website, our response will be mailed directly to our contract holder and will be dated within the next thirty days. If you have any additional information relevant to the issue(s), please forward it to the attention of Consumer Affairs to my attention. Sincerely, [redacted] ***Senior Resolution SpecialistOffice of Consumer Affairs
Thank you for your correspondence received in our office on December 11, 2015, regardinga complaint you received from [redacted] In Ms [redacted] ' complaint, she expressesconcern with available options for her policy, and information provided by us in this regard.We respectfully offer the following response.Because of privacy concerns, we cannot answer inquiries or complaints to unauthorizedpersons or organizationsHowever, we will address the issues outlined in yourcorrespondence with the policy ownerIf you desire a copy of our response, please contactthe policy owner or their representative.If we can be of further assistance, please contact me direct at the above-listed address or at [redacted] , extension [redacted] , Monday through Friday, 8:a.mto 4:p.m., EasternTime.Sincerely [redacted] ***Senior Resolution SpecialistOffice of Consumer Affairs [redacted] * [redacted]