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KW Gas & Oil Co., LLC ( Superior Plus Energy Services)

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Reviews KW Gas & Oil Co., LLC ( Superior Plus Energy Services)

KW Gas & Oil Co., LLC ( Superior Plus Energy Services) Reviews (1)

Review: I received oil from this company on Friday, November 1st. My furnace didn't work all weekend. I contacted the company on Monday, the 4th and they sent a service repair tech to fix the problem. When I came home from work, I had heat for almost 4 hours, then the furnace quit. The bill was quite expensive and the furnace still wasn't working properly. I notified management on the 5th to complain about the bill and that the furnace still didn't work. I left them know that I was having my neighbor work on it because I could not afford to keep paying them for their service when my furnace still wasn't working properly. The furnace worked fine until the oil delivery on the 1st. My neighbor had to make several adjustments and replace a valve and nozzle. He told me that the other technician installed the wrong size nozzle and took some wrong readings. The company was supposed to credit this bill, but still has not! I have received confirmations by emails from management that the bill would be credited. However, I received a bill with a mailing date from after the emails were sent. Clearly, the bill has never been credited.Desired Settlement: Since the manager is off until the 18th of this month and this bill is due on the 20th, I will have to pay this bill to keep my good credit established. I want a refund. I have confirmation in black and white that this bill was to be credited and has not been! The manager was supposed to mail out a letter stating this issue has been resolved and the bill had been credited, I have never received it.

Business

Response:

November 19, 2013

[redacted],

I am baffled by this complaint to your organization. I explained to her at the time of my first conversation with her that we would not have charged any labor for a return call on related work. As a good faith gesture I was the person who said that I would credit the call in question and at [redacted]'s request I sent her a letter stating that I would credit the service call in question. The service call had already been posted; the invoice would have already been in the mail at the time of my first contact with [redacted]. I received an email on November 13, 2013 while I was on vacation that the invoice arrived in the mail, I was able to check the status of the credit and it had already been applied to her account. I replied by email to her that it was already issued and that I would send her a copy when I returned to the office on Monday, November 18th.

I placed a copy in the mail on the November 18, 2013. I followed up with a copy by email.

Her complaint states that she will pay the invoice and she wants a refund. At the time of this response we have not received a payment. If we do receive a payment for this invoice we will refund it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I sent an email on 11/16 stating that I had received a letter from the company on the 15th that the bill had been credited. Even in good faith, a phone conversation is still questionable without a signed and dated document. Escpecially after receiving 2 bills by mail dated after our conversation. Other consumers can hold their own opinion, but the fact that I received 2 bills in less than a week and the documentation a week and a half later, and the invoice 2 weeks later showing that the bill had been credited, is all I need to base my own opinion. I've done business with this site for over 10 years and this was the worst experience.

Regards,

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Description: Pipe Line, Oil & Gas Wholesaler & Distributors

Address: P. O. Box 156, Lamar, Pennsylvania, United States, 16848

Phone:

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