The following statement pertains to document ID of ***We received a phone call from the customer stating her food was overcooked, bland and oilyThe customer said it make her sick and that she wanted a full refund nowWe offer to have the food returned which never happenedWe cook each
order receive individually, the oil in the woks is changed frequentlyWe have been in business over years and try to provide the best customer service, the best quality of food and strive very hard to please our customersThis customer was rude, raised voice and very demandingWe apoligize for any inconvience this may have causedThis customer stated in her complaint that she ate very little of the foodAll we ask is that we may verify the food with the complaintWe do not offer a refund in this particular incident since we could not verify the complaint madeI apologize once again to the customer for the problem this may have caused
The following statement pertains to document ID of ***We received a phone call from the customer stating her food was overcooked, bland and oilyThe customer said it make her sick and that she wanted a full refund nowWe offer to have the food returned which never happenedWe cook each
order receive individually, the oil in the woks is changed frequentlyWe have been in business over years and try to provide the best customer service, the best quality of food and strive very hard to please our customersThis customer was rude, raised voice and very demandingWe apoligize for any inconvience this may have causedThis customer stated in her complaint that she ate very little of the foodAll we ask is that we may verify the food with the complaintWe do not offer a refund in this particular incident since we could not verify the complaint madeI apologize once again to the customer for the problem this may have caused