This is in regards to a property I own at: [redacted] *** I contacted ServPro on 3/8/for service to my basement which had floodedThey came to the house on 3/9/I was given q quote for multiple items (pulling baseboards, drilling holes into walls, removing carpet padding, equipment such as fans and moister remover, labor, and then returning it all back to how it was)I asked the rep “so ultimately, when your finished it will look like nobody was ever here?” – his response was “Yes” The service rep Dave D [redacted] spoke confidently and implied this would all that would be requiredI signed his shattered (possibly from being dropped) [redacted] (or tablet) screen with my finger for the quote (roughly $2000), and they began service At one point leaving the house, two ServPro employees were pulling the carpet padding and I wanted to re-clarify they would replace the paddingThey responded that “yes” they would be replacing the padding, but it woul
To Whom It May Concern, November 11, I am reaching out in regards to a bill I received from [redacted] , a company that specializes in restoration after an accident has occurredMy apartment complex was struck by lightning in July while I was on vacation and [redacted] came and removed all of my belongings to start the process while I was goneSince that time it has been one hiccup after another in regards to items missing or lost, and items being returned that were not mineI decided to reach out after I received the bill and was put off at how high the cost was for the services rendered After my belongings were delivered to my new residency I was upset with certain items missing or partly returned [redacted] said they return all electronic devices for the customer to see if they still work for insurance reasonsMy Playstation and Playstation were not returned (controllers were returned) and only half of my stereo system came backThe reasoning behind the items not co
I hired Servpro to assist with my basement after flooding They cut holes in my walls, tore out my carpet and removed the padding, then left for days with fans in the basement They returned and took their fans but took no further action, leaving the basement in shambles, carpet still loose and holes in the walls When I called to complain, they said that "repair" was a separate contract and I would need to wait another week for someone to come inspect the damage (that they created) to give an estimate on how much they would charge to repair it I've had no answer as to when the actual "repairs" could be done
Keith is a really great guy who isn't like so many people & other business owners who work just for the moneyHe truly cares and will treat you probably better than fairly! He goes the extra mile to do the right thingHard to find in this day & ageThank you Keith!
Project Manager (Barry) was not communicative with me or the contractors and I had to initiate every call to get the work completed Project Manager blamed me when the Plumber did not show up within the time frame that I was given Told me I should have called him sooner and that he isn't going to sit outside my house and wait for the worker to show, HE did NOT follwith the workers to ensure that they arrived in a timely mannerProject Manager did not follow the estimate and did not discuss with me changes that he felt were in my best interest Spoke to him on different occasions but he chose to ignore my requests House was in disarray for weeks due to constant "miscommunication", supplies were left for me to store which no one ever came to get - workers that were sent were not qualified to do the work and hence why it took double the time to finish a very small job Bathroom Cabinet was too tall because the Project Manager "forgot" to write down the measurements, Con
My house flooded from a water supply line break 6/28/They set up the fans and dehumidifier and told me they would be out daily to monitor their equipment and that it would take four to five days to dry out It took ten days because they did not monitor their equipment (only came out twice during the five initial days) and their dehumidifier was broken, pouring water back on the floor in the unit next to mine and re-flooded my unit, I called and told them that my unit was flooding again and the tech refused to come out and told me to get some rags and clean it up my self This happened fourth of July week and they did not want to do their jobPlus - After I had secured my breakables in a safe place and told them I was upstairs and would come down and move them if needed to be moved while they took out the floors, they decided to move my great grandmothers sugar bowl and broke it, over one hundred years old and can not be replacedThey cleaned it up, hiding the broken pieces, I
I contacted Servpro after two of my homes experienced flooding as the result of a significant rain in the spring of Servpro was recommended to me by my insurance company I met with a woman on a Wednesday at both of my homes so that she could evaluate the job, take pictures, etc (among other things I'm assuming) I paid her a total of $to secure Saturday appointments at both homes No one came to either home for my guaranteed Saturday appointment and no one adequately communicated their failure to appear In fact, no one officially told me they were not coming - they just didn't show up A specialist came to one of my homes on Sunday and was surprised by the size of the basement and extent of the damage No one came to my other home on Sunday A specialist finally came to my other home on Monday and was again shocked by the size of the basement and extent of the damage I documented various issues regarding the services ranging from delay, misinformation, miscomm
To Whom It May Concern, November 11,
I am reaching out in regards to a bill I received from ***, a company that specializes in restoration after an accident has occurredMy apartment complex was struck by lightning in July while I was on vacation and *** came and removed all of my belongings to start the process while I was goneSince that time it has been one hiccup after another in regards to items missing or lost, and items being returned that were not mineI decided to reach out after I received the bill and was put off at how high the cost was for the services rendered
After my belongings were delivered to my new residency I was upset with certain items missing or partly returned*** said they return all electronic devices for the customer to see if they still work for insurance reasonsMy Playstation and Playstation were not returned (controllers were returned) and only half of my stereo system came backThe reasoning behind the items not co
This is in regards to a property I own at: [redacted] *** I contacted ServPro on 3/8/for service to my basement which had floodedThey came to the house on 3/9/I was given q quote for multiple items (pulling baseboards, drilling holes into walls, removing carpet padding, equipment such as fans and moister remover, labor, and then returning it all back to how it was)I asked the rep “so ultimately, when your finished it will look like nobody was ever here?” – his response was “Yes” The service rep Dave D [redacted] spoke confidently and implied this would all that would be requiredI signed his shattered (possibly from being dropped) [redacted] (or tablet) screen with my finger for the quote (roughly $2000), and they began service At one point leaving the house, two ServPro employees were pulling the carpet padding and I wanted to re-clarify they would replace the paddingThey responded that “yes” they would be replacing the padding, but it woul
To Whom It May Concern, November 11, I am reaching out in regards to a bill I received from [redacted] , a company that specializes in restoration after an accident has occurredMy apartment complex was struck by lightning in July while I was on vacation and [redacted] came and removed all of my belongings to start the process while I was goneSince that time it has been one hiccup after another in regards to items missing or lost, and items being returned that were not mineI decided to reach out after I received the bill and was put off at how high the cost was for the services rendered After my belongings were delivered to my new residency I was upset with certain items missing or partly returned [redacted] said they return all electronic devices for the customer to see if they still work for insurance reasonsMy Playstation and Playstation were not returned (controllers were returned) and only half of my stereo system came backThe reasoning behind the items not co
I hired Servpro to assist with my basement after flooding They cut holes in my walls, tore out my carpet and removed the padding, then left for days with fans in the basement They returned and took their fans but took no further action, leaving the basement in shambles, carpet still loose and holes in the walls When I called to complain, they said that "repair" was a separate contract and I would need to wait another week for someone to come inspect the damage (that they created) to give an estimate on how much they would charge to repair it I've had no answer as to when the actual "repairs" could be done
Keith is a really great guy who isn't like so many people & other business owners who work just for the moneyHe truly cares and will treat you probably better than fairly! He goes the extra mile to do the right thingHard to find in this day & ageThank you Keith!
Project Manager (Barry) was not communicative with me or the contractors and I had to initiate every call to get the work completed Project Manager blamed me when the Plumber did not show up within the time frame that I was given Told me I should have called him sooner and that he isn't going to sit outside my house and wait for the worker to show, HE did NOT follwith the workers to ensure that they arrived in a timely mannerProject Manager did not follow the estimate and did not discuss with me changes that he felt were in my best interest Spoke to him on different occasions but he chose to ignore my requests House was in disarray for weeks due to constant "miscommunication", supplies were left for me to store which no one ever came to get - workers that were sent were not qualified to do the work and hence why it took double the time to finish a very small job Bathroom Cabinet was too tall because the Project Manager "forgot" to write down the measurements, Con
My house flooded from a water supply line break 6/28/They set up the fans and dehumidifier and told me they would be out daily to monitor their equipment and that it would take four to five days to dry out It took ten days because they did not monitor their equipment (only came out twice during the five initial days) and their dehumidifier was broken, pouring water back on the floor in the unit next to mine and re-flooded my unit, I called and told them that my unit was flooding again and the tech refused to come out and told me to get some rags and clean it up my self This happened fourth of July week and they did not want to do their jobPlus - After I had secured my breakables in a safe place and told them I was upstairs and would come down and move them if needed to be moved while they took out the floors, they decided to move my great grandmothers sugar bowl and broke it, over one hundred years old and can not be replacedThey cleaned it up, hiding the broken pieces, I
I contacted Servpro after two of my homes experienced flooding as the result of a significant rain in the spring of Servpro was recommended to me by my insurance company I met with a woman on a Wednesday at both of my homes so that she could evaluate the job, take pictures, etc (among other things I'm assuming) I paid her a total of $to secure Saturday appointments at both homes No one came to either home for my guaranteed Saturday appointment and no one adequately communicated their failure to appear In fact, no one officially told me they were not coming - they just didn't show up A specialist came to one of my homes on Sunday and was surprised by the size of the basement and extent of the damage No one came to my other home on Sunday A specialist finally came to my other home on Monday and was again shocked by the size of the basement and extent of the damage I documented various issues regarding the services ranging from delay, misinformation, miscomm
To Whom It May Concern, November 11,
I am reaching out in regards to a bill I received from ***, a company that specializes in restoration after an accident has occurredMy apartment complex was struck by lightning in July while I was on vacation and *** came and removed all of my belongings to start the process while I was goneSince that time it has been one hiccup after another in regards to items missing or lost, and items being returned that were not mineI decided to reach out after I received the bill and was put off at how high the cost was for the services rendered
After my belongings were delivered to my new residency I was upset with certain items missing or partly returned*** said they return all electronic devices for the customer to see if they still work for insurance reasonsMy Playstation and Playstation were not returned (controllers were returned) and only half of my stereo system came backThe reasoning behind the items not co