Kwik Kar #16

We acknowledge the complaint filed by [redacted] The oil filter installed on [redacted] truck had a bad o ring and leakedWe sent a technician out to his house and he replaced the filter as it was under warrantyWe also cleaned and pressure washed his drivewayThe service was done correctly but a defective part caused the problemWe consider this matter closed and are not refunding any monies since he received the service and the warranty correction as well as having his driveway pressure washed

We acknowledge the complaint filed by [redacted] The oil filter installed on [redacted] truck had a bad o ring and leaked. We sent a technician out to his house and he replaced the filter as it was under warranty. We also cleaned and pressure washed his driveway. The service was done correctly but a...

defective part caused the problem. We consider this matter closed and are not refunding any monies since he received the service and the warranty correction as well as having his driveway pressure washed.

I have spoken with the customer and he has agreed to bring the vehicle for examination and repair if needed. We are working to resolve his complaint in a timely manner Shannon B[redacted]Operations Manager