In reference to the above mentioned case# , Mr [redacted] did bring his car in for an oil change on the 22nd morningHis car would not start upon completion of the oil change.On checking the vehicle our mechanic found that the Starter on the vehicle was locked up and had drained the battery in the processThe manager ( Mr [redacted] ) then informed Mr [redacted] of this problem alongwith quotes for both itemsAfter minutes or so Mr [redacted] told the manager to go ahead and replace the starter onlyHe declined replacement of battery, saying he would get it replaced himselfWe ordered a new starter and removed the old starterWhen the old starter was removed the manager physically showed it to Mr [redacted] explaining how it had locked up Upon receiving the new starter we submitted the old starter back to the delivery driver from the company that supplied us the StarterOn items like Starters, alternators, power steering pumps, water pumps etc there is what is known as a core return policy and vendors charge a fees in addition to the retail price of the part if you do not return the old(faulty) part.This ranges anywhere from $to $This information is of common knowledge and all auto shops including dealerships go through this procedure when purchasing certain partsThe only time we do not give the faulty part back to the supplier is if our customer asks to keep the old partThe core charge is then added to the customers final billThis rarely happensIn years of business we have never had anyone ask for their old part backAnd in this case Mr [redacted] did not ask for his old starter back at the time of completion & delivery of the vehicle to himNor did he ask for the part at time of payment He came back much later in the day and asked for the old starter backBy that time we had already sent it backMy manager explained this and how on certain parts there is this core return policyIf Mr [redacted] does not believe us all he has to do is go to any auto parts store in Houston and confirm this fact We replaced a faulty starter with a new starter with the customers prior approvalPrice was also agreed upon for parts and labor prior to the work.We also informed him of the bad battery which he declined to replaceWe delivered 100% on what was mutually agreed uponRefunding our labor charge of $would mean installing the new starter for freeWhy would any business do that? Sincerely [redacted] Kwik Kar [redacted]
In reference to the above mentioned case# , Mr [redacted]
did bring his car in for an oil change on the 22nd morning. His car would
not start upon completion of the oil change.On checking the vehicle our
mechanic found that the Starter on the vehicle was locked up...
and had drained
the battery in the process. The manager ( Mr [redacted]) then informed Mr
[redacted] of this problem alongwith quotes for both items. After 20 minutes
or so Mr [redacted] told the manager to go ahead and replace the starter
only. He declined replacement of battery, saying he would get it replaced
himself. We ordered a new starter and removed the old starter. When the old
starter was removed the manager physically showed it to Mr [redacted]
explaining how it had locked up.
Upon receiving the new starter we submitted the old starter
back to the delivery driver from the company that supplied us the Starter. On
items like Starters, alternators, power steering pumps, water pumps etc there
is what is known as a core return policy and vendors charge a fees in addition
to the retail price of the part if you do not return the old(faulty) part.This
ranges anywhere from $25 to $100. This information is of common knowledge and
all auto shops including dealerships go through this procedure when
purchasing certain parts. The only time we do not give the faulty part back to
the supplier is if our customer asks to keep the old part. The core charge is
then added to the customers final bill. This rarely happens. In 14 years of
business we have never had anyone ask for their old part back. And in this case
Mr [redacted] did not ask for his old starter back at the time of completion
& delivery of the vehicle to him. Nor did he ask for the part at time of
payment . He came back much later in the day and asked for the old starter
back. By that time we had already sent it back. My manager explained this and
how on certain parts there is this core return policy. If Mr [redacted] does
not believe us all he has to do is go to any auto parts store in Houston and
confirm this fact.
We replaced a faulty starter with a new starter with the
customers prior approval. Price was also agreed upon for parts and labor prior
to the work.We also informed him of the bad battery which he declined to
replace. We delivered 100% on what was mutually agreed upon. Refunding our
labor charge of $150 would mean installing the new starter for free. Why would
any business do that?
Sincerely
[redacted]
Kwik Kar
[redacted]
In reference to the above mentioned case# , Mr [redacted] did bring his car in for an oil change on the 22nd morningHis car would not start upon completion of the oil change.On checking the vehicle our mechanic found that the Starter on the vehicle was locked up and had drained the battery in the processThe manager ( Mr [redacted] ) then informed Mr [redacted] of this problem alongwith quotes for both itemsAfter minutes or so Mr [redacted] told the manager to go ahead and replace the starter onlyHe declined replacement of battery, saying he would get it replaced himselfWe ordered a new starter and removed the old starterWhen the old starter was removed the manager physically showed it to Mr [redacted] explaining how it had locked up Upon receiving the new starter we submitted the old starter back to the delivery driver from the company that supplied us the StarterOn items like Starters, alternators, power steering pumps, water pumps etc there is what is known as a core return policy and vendors charge a fees in addition to the retail price of the part if you do not return the old(faulty) part.This ranges anywhere from $to $This information is of common knowledge and all auto shops including dealerships go through this procedure when purchasing certain partsThe only time we do not give the faulty part back to the supplier is if our customer asks to keep the old partThe core charge is then added to the customers final billThis rarely happensIn years of business we have never had anyone ask for their old part backAnd in this case Mr [redacted] did not ask for his old starter back at the time of completion & delivery of the vehicle to himNor did he ask for the part at time of payment He came back much later in the day and asked for the old starter backBy that time we had already sent it backMy manager explained this and how on certain parts there is this core return policyIf Mr [redacted] does not believe us all he has to do is go to any auto parts store in Houston and confirm this fact We replaced a faulty starter with a new starter with the customers prior approvalPrice was also agreed upon for parts and labor prior to the work.We also informed him of the bad battery which he declined to replaceWe delivered 100% on what was mutually agreed uponRefunding our labor charge of $would mean installing the new starter for freeWhy would any business do that? Sincerely [redacted] Kwik Kar [redacted]
In reference to the above mentioned case# , Mr [redacted]
did bring his car in for an oil change on the 22nd morning. His car would
not start upon completion of the oil change.On checking the vehicle our
mechanic found that the Starter on the vehicle was locked up...
and had drained
the battery in the process. The manager ( Mr [redacted]) then informed Mr
[redacted] of this problem alongwith quotes for both items. After 20 minutes
or so Mr [redacted] told the manager to go ahead and replace the starter
only. He declined replacement of battery, saying he would get it replaced
himself. We ordered a new starter and removed the old starter. When the old
starter was removed the manager physically showed it to Mr [redacted]
explaining how it had locked up.
Upon receiving the new starter we submitted the old starter
back to the delivery driver from the company that supplied us the Starter. On
items like Starters, alternators, power steering pumps, water pumps etc there
is what is known as a core return policy and vendors charge a fees in addition
to the retail price of the part if you do not return the old(faulty) part.This
ranges anywhere from $25 to $100. This information is of common knowledge and
all auto shops including dealerships go through this procedure when
purchasing certain parts. The only time we do not give the faulty part back to
the supplier is if our customer asks to keep the old part. The core charge is
then added to the customers final bill. This rarely happens. In 14 years of
business we have never had anyone ask for their old part back. And in this case
Mr [redacted] did not ask for his old starter back at the time of completion
& delivery of the vehicle to him. Nor did he ask for the part at time of
payment . He came back much later in the day and asked for the old starter
back. By that time we had already sent it back. My manager explained this and
how on certain parts there is this core return policy. If Mr [redacted] does
not believe us all he has to do is go to any auto parts store in Houston and
confirm this fact.
We replaced a faulty starter with a new starter with the
customers prior approval. Price was also agreed upon for parts and labor prior
to the work.We also informed him of the bad battery which he declined to
replace. We delivered 100% on what was mutually agreed upon. Refunding our
labor charge of $150 would mean installing the new starter for free. Why would
any business do that?
Sincerely
[redacted]
Kwik Kar
[redacted]