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Kwik Kar - Franchise

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Kwik Kar - Franchise Reviews (40)

transparent"> Thank you for forwarding this complaint to meIt is important that I am aware of all negative customer experiences, such as this one, to take the necessary steps to improve our systems and processesI am very sorry that it has taken so long for this order to processWe still have a number of orders here from previous management that needs to be transferred and completedAlthough I've sent this history to the Revdex.com, I am including it here for the benefit of this customerIt is important that all of our customers understand what has happened with the PeggyBank business and the progress we've made thus farWhile that doesn't necessarily improve this specific customer's situation, it does shed some light on why things are the way they are At the beginning of 2014, PeggyBank started running promotional offers with groupon.comGroupon is a website that connects consumers with businesses who are offering products or services at a deeply discounted ratePeggyBank found success with this customer acquisition channel, because they provided a quality product that most people could use, and did so at an incredibly affordable priceAs a result, the large # of sales with Groupon, turned into an increasing volume of orders to be processed In the middle of 2014, with continued Groupon sales, the PeggyBank team was struggling to keep up with demandFalling further and further behind, their stated turnaround times ballooned from 2-weeks to an estimated 4-monthsIn actuality though, after calculating their total backlog and output, they were operating with a turnaround time closer to 10-months By that point, the owner of the business was looking for a solution to help provide their services to these new customers, within an acceptable amount of timeHe spoke with our company because we provide similar services, and outsourcing the large amount of work to us would help accomplish what he was looking for We took on the tall task of helping the PeggyBank brand, from customer service, to fulfilling orders, to website managementWith a larger, better equipped team, our goal was to help salvage the PeggyBank brand and provide a customer experience that was as close to acceptable_as possibleAt that time, weinherited 5,500+ orders, with new orders coming in every day Fast forward to today and we are more than 80% through the backlog of ordersWith a remaining left to be inventoried and processed, we are close to being completely caught up and in a position to provide the ideal customer experience with a turnaround time of 2-weeks For this specific order, I have asked my team to pull it and prioritize it for processingI'm doing this because, a refund for the payment that was processed, may prove to be extremely difficultThe payment for this order was made to previous management, and they have been lesc than accommodating when it has come to helping previous customers in similar situationsWe would prefer to provide this customer with the services they've already paid for, because we know it will be a great ordeal to seek a refund for the payments they've already made I will also ask one of my customer service team members to give- [redacted] a callWe urge our customers to contact us through email because it is the most efficient way for us to respond to all of our customers

I heard from the [redacted] of Kwik Kar on Monday [redacted] *He agreed to refund $to me because I had to take my car to my usual mechanic to get it back in working orderMy mechanic found multiple loose bolts on both the new waterpump and the timing cover which were not tightened properlyThis caused a major leak of the coolant and it also caused the car to smoke from under the engine when the coolant hit the hot motorThis had been the issue I originally went to the business to have the car repaired in the first placeI had to spend $at my mechanic to have everything fixed properlyI could not afford to wait for Kwik Kar to respond as I need my car for workThe [redacted] told me he was sorry that he responded so lateApparently they never gave him the paperwork regarding my complaintBesides filing here with the Revdex.com I also send a complaint to the business personal website as wellIt still took days for a responseThe Kwik Kar [redacted] was made aware of all of this he apologized to me and agreed to give me the $for my repair billHe told me that they would mail me the checkThis was on Monday afternoonI still have not received payment at this timeWhen I receive the agreed upon amount and said amount clears my bank I will then close this complaint.Regards, [redacted] ***

I received this complaint and am responding on behalf of PeggyBank We sincerely apologize for the negative experience that this customer had PeggyBank has regretfully closed for business and has returned all customer materials that were not processed Since this customer has not received the services she paid for, she is entitled to a refund I can help this customer by sending contact information for the previous owner who retains the funds that were paid We unfortunately are unable to process the refund for this order, but the previous owner should be able to We have attempted to connect customers with the previous owner in the past but it has been difficult to secure their refund The approach that has been more successful is to work with the customer’s financial institution directly They are often able to reverse the charges through chargeback disputes to obtain the customer’s funds If the customer would like contact information for the previous owner, please let me know and I’d be happy to provide it While I wish we could do more, our hands are tied because the business is closed and we don’t have access to the funds that most customers have paid We hope this helps the customer recollect their funds from the original owner of the business Customer: [redacted] Order #: [redacted] Koa [redacted] ScanDigital, Inc Tel [email protected]

Thank you for writingto us about this complaint-( [redacted] ) and-giving me the opportunity to explain our situation, and the specific details of this customer's order At the beginning of 2014, PeggyBank started running promotional offers with groupon.comGroupon is a website that connects consumers with businesses who are offering products or services at a deeply discounted ratePeggyBank found success with this customer acquisition tool, because they provided a quality product that most people could use, and did so at an incredibly affordable rateAs a result, the large # of sales with Groupon, turned into an increasing volume of orders to be processed In the middle of 2014, with continued Groupon sales, the PeggyBank team was struggling to keep up with demandFalling further and further behind, their turnaround times ballooned from 2-weeks to an estimated 4-monthsIn actuality though, after calculating their total backlog and output, they were operating with a turnaround time closer to months By that point, the owner of the business was looking for a solution to continue providing their services to these new customers, within an acceptable amount of timeHe spoke with my boss, because our company provides similar services, and outsourcing the large amount of work to us would help accomplish what he was looking forIn October of last year, the entire backlog of orders was trucked cross country from Omaha, Nebraska to our facility We took on the tall task of helping the PeggyBank brand across the board, from customer service, to fulfilling orders, to website managementWith a larger, better equipped team, our goal was to help salvage the PeggyBank brand and provide a customer experience that was as close to acceptable as possibleAt that time, we inherited 5,5004- orders, with new orders coming in every day Fast forward to today and we are more than 80% through the backlog of ordersWith a remaining 1,left to be inventoried and processed, we are close to being completely caught up and in a position to provide the ideal customer experience with a turnaround time of 2-weeks Due to the personal nature of our business, we understand that customers may feel uneasy at times, because we are holding their treasured memoriesIn some cases, these are the only copies they have of a loved one who has passed away, and we take the security of these materials very seriouslyOne of the systems that we implemented when taking over the backlog of orders, was a barcode system to fully inventory all of the orders into our database so at any given point we can find an order in our warehouseThis was not in place with previous management, and has improved efficiency since its implementation I will check with my team first thing tomorrow morning to figure out what is delaying this orderI'll make sure it is a priority for the team and we focus on sending the completed order out by the end of this week Please let me know if I can provide any additional details regarding our situation or this particular customer's orderWe are always happy to help in any way possibleKoa [redacted]

Well my experience with the Fontaine's started April The came and scraped the ground and like a it, my busy schedule I paid themSo they said they would be back Tuesday to finishWell They didn't show till Wednesday dropped a load of crush and go and spreaded it outThey said let rain on it, then the would be back to pack with a steam rollerThursday no show, now I was informed they would be here Friday between 9am and 10am, so far they have not showedI was told if it needed more material it was his responsibility, well called him Thursday afternoon and he said if more material was needed I would have to payIf you look at the Better Business home page it is deceivingIt says they are a A+ company, however, how can they be a A+ company if they are not Revdex.com accredfinishTheir office number on Revdex.com is not a valid numberI called the number given to me on a card, they answered till Friday morningThey did leave their equipment here so hopefully I am home when they return to finish

I read through this complaint and want to express my apologies for the negative experience this customer has had so far 0pt;">The system we are currently using to manage orders was developed by the previous owner We are working to migrate the order data into our system so that it is properly managed and issues like this do not fall through the cracks in the future We should have loaded all of the files for both orders onto the first flash drive, which would have avoided the additional headache and frustration for the customer I’m happy to hear that all of her original materials have been received along with the digital files for one of her orders I just emailed my team and we should have the files for the other flash drive loaded and shipped today or tomorrow I understand this is probably something that the customer was told before, but I will make sure it happens If you need additional information from me, please let me know I’m happy to help in any way possible Regards, Koa [redacted] ScanDigital, Inc Tel [email protected]

This complaint was received in the mail and forwarded to me today Unfortunately, after reading through it, I’m not sure what needs to be done on our end We are diligently working through the backlog of orders inherited by the previous owner of the business, and have processed 85-90% of it At this point, we are working on damage control, completing these orders, and fixing the business As it relates to this customer, she unfortunately hasn’t given us an opportunity to provide the services she ordered I understand her concerns based on what she may have read online, but human nature very often provides large amounts of feedback when it’s negative, and very little when it’s positive We have processed thousands of orders (close to 5,000) that we inherited It’s understandable that the customers who posted complaints would not take the time to go back and post updates with positive results that they’ve experienced, but I mention this only to say that negative comments online do not paint the entire picture of the situation We are fixing a problem created last year by former management We are heading in a great direction with the business, but it is very difficult to do so when we have so many upset customers We are doing our best to work with each one individually to respond to every complaint and provide the level of service our customers deserve Beyond that, please let me know what other information I can provide, questions I can answer, or more we can do We are happy with the progress we’ve made this far, and I understand it is difficult for a single customer to see what we’ve done But we’ve helped close to 5,customers receive their materials, along with the digital copies; something that would not have happened with previous management Regards, Koa [redacted] ScanDigital, Inc Tel [email protected]

I looked up this order and discovered that the materials were already shipped and delivered to the customer UPS Tracking: [redacted] can be verified face="Calibri"> As it relates to the overall customer experience and length of turnaround time, we have been overwhelmed over the past years and apologize for the negative impact our situation has had on this customer If this customer would like to pursue a refund, I can provide contact information for the previous owner of the business, who received the original payment Customers have experienced mixed results when seeking a refund from him Unfortunately, we are unable to issue refunds that relate to payments that were not received by the existing PeggyBank ownership Please let me know if you have any questions or need additional information Regards, Koa [redacted] ScanDigital, Inc Tel [email protected]

At the beginning of 2014, PeggyBank started running promotional offers with groupon.com Groupon is a website the connects consumers with businesses who are offering products or services at a deeply discounted ratePeggyBank found success with this customer acquisition channel, because they result, the large # of sales with Groupon, turned into an increasing volume of orders to be processed By the middle of 2014, with continued Groupon sales, the PeggyBank team was struggling to keep up with demandFalling further and further behind, their stated turnaround times ballooned from 2-weeks to an estimated 4-monthsIn actuality though, after calculating their total backlog and output, they were operating with a turnaround time closer to 10-months The owner of the business was looking for a solution to help provide their services to these new customers, within an acceptable amount of timeHe spoke with my boss, because our company provides similar services, and outsourcing the large amount of work to us would help accomplish what he was looking for We took on the tall task of helping the PeggyBank brand, from customer service, to fulfilling orders, to website managementWith a larger, better equipped team, our goal was to help salvage the PeggyBank brand and provide a customer experience that was as close to acceptable as possibleAt that time, we inherited 5,500+ orders, with new orders coming in every day Fast forward to the middle of and we were SO% through the backlog of ordersWith a remaining 800-1,left to be inventoried and processed, we were close to being completely caught up and in a position to provide the ideal customer experience with a turnaround time of 2-weeksUnfortunately, PeggyBank did not honor the financial obligations that were outlined in our agreementWe are no longer able to process their orders, and they have since decided to close their doors for business There are a number of PeggyBank customers who are seeking refunds for their ordersWe are suggesting these customers file a chargeback dispute through their financial institutionThis has proven to be the quickest and most efficient way to secure their fundsSince this payment was made to the previous owner of PeggyBank, current ownership is unable to process the refundI can provide contact information for the previous owner, but that hasn't proven to be successful with other customers We apologize for the inconvenience and less than ideal experience that this customer has hadIf this customer would like contact information for the previous owner, I would be happy to provide that

Thank you for writing to us about this complaint ( [redacted] ) and giving me the opportunity to explain our situation, and the specific details of this customer's order At the beginning of 2014, PeggyBank started running promotional offers with groupon.comGroupon is a website that connects consumers with businesses who are offering products or services at a deeply discounted ratePeggyBank found success with this customer acquisition tool, because they provided a quality product that most people could use, and did so at an incredibly affordable rateAs a result, the large # of sales with Groupon, turned into an increasing volume of orders to be processed In the middle of 2014, with continued Groupon sales, the PeggyBank team was struggling to keep up with demandFalling further and further behind, their turnaround times ballooned from 2-weeks to an estimated 4-monthsIn actuality though, after calculating their total backlog and output, they were operating with a turnaround time closer to months By that point, the owner of the business was looking for a solution to continue providing their services to these new customers, within an acceptable amount of timeHe spoke with my boss, because our company provides similar services, and outsourcing the large amount of work to us would help accomplish what he was looking forIn October of last year, the entire backlog of orders was trucked cross country from Omaha, Nebraska to our facility We took on the tall task of helping the PeggyBank brand across the board, from customer service, to fulfilling orders, to website managementWith a larger, better equipped team, our goal was to help salvage the PeggyBank brand and provide a customer experience that was as close to acceptable as possibleAt that time, we inherited 5,500+ orders, with new orders coming in every day Fast forward to today and we are more than 80% through the backlog of ordersWith a remaining 1,left to be inventoried and processed, we are close to being completely caught up and in a position to provide the ideal customer experience with a turnaround time of 2-weeks Due to the personal nature of our business, we understand that customers may feel uneasy at times, because we are holding their treasured memoriesIn some cases, these are the only copies they have of a loved one who has passed away, and we take the security of these materials very seriouslyOne of the systems that we Implemented when taking over the backlog of orders, was a barcode system to fully inventory all of the orders into our database so at any given point we can find an order in our warehouseThis was not in place with previous management, and has improved efficiency since its implementation With regards to this particular customer, we are truly sorry that this has become such an annoyance that a complaint was filed with your officeWe understand the frustration that many of these PeggyBank customers have experienced over the past year plusWe are doing the best we can to complete all of the orders that we inherited, so that every customer will end up with a digital archive of their memories This particular order has been transferred and the original materials have already been delivered back to the customerI looked up the download link we provided, and the files still reside there as wellMany customers prefer the flash drive option in addition to the download option to have an extra baof their digital memoriesOne of my team members will email the download link to this customer again and if she decides she no longer needs the flash drive, we can reverse the charge While there may be some customers posting on our Facebook page, the vast majority have been serviced with completed ordersWe should be completed with the backlog in the upcoming months Please let me know if I can provide any additional details regarding our situation or this particular customer's orderWe are always happy to help in any way possible Koa [redacted] PeggyBank

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me In addition, [redacted] was very accommodating and helpful throughout the situationIt's unfortunate that we had to meet under such circumstances, but I am grateful for his level of customer service Sincerely, [redacted]

I received this PeggyBank complaint today and am emailing to provide some information
This order was completely
transferred but I am unsure why it was not shipped. I emailed my team to investigate and I expect this completed order to be shipped this week. If there is an issue with the transfers that is halting it’s completion, my team will reach out directly to the customer
Regards,
Koa ***
ScanDigital, Inc
Tel
[email protected]

We received complaint for case ID ***. This customer’s order is complete and will be shipping out of our facility today. We sincerely apologize for the delay in processing this order. The PeggyBank brand has gone through some
unfortunate changes which have resulted in many customers’ orders returned incomplete. Thankfully this customer will be receiving their original materials along with her digital copies
The patience of our customers is always appreciated
Please let me know if I need to provide additional information or answer any questions
Koa ***
ScanDigital, Inc
Tel
[email protected]

Thank you for writing to us about this complaint (***) and giving me the opportunity to explain our situation, and the specific details of this customer's
order
At the beginning of 2014, PeggyBank started running promotional offers with groupon.comGroupon is a website that connects consumers with businesses who are offering products or services at a deeply discounted ratePeggyBank found success with this customer acquisition tool, because they provided a quality product that most people could use, and did so at an incredibly affordable rateAs a result, the large # of sales with Groupon, turned into an increasing volume of orders to be processed
In the middle of 2014, with continued Groupon sales, the PeggyBank team was struggling to keep up with demandFalling further and further behind, their turnaround times ballooned from 2-weeks to an estimated 4-monthsIn actuality though, after calculating their total backlog and output, they were operating with a turnaround time closer to months
By that point, the owner of the business was looking for a solution to continue providing their services to these new customers, within an acceptable amount of timeHe spoke with my boss, because our company provides similar services, and outsourcing the large amount of work to us would help accomplish what he was looking forIn October of last year, the entire backlog of orders was trucked cross country from Omaha, Nebraska to our facility
We took on the tall task of helping the PeggyBank brand across the board, from customer service, to fulfilling orders, to website managementWith a larger, better equipped team, our goal was to help salvage the PeggyBank brand and provide a customer experience that was as close to acceptable as possibleAt that time, we inherited 5,500+ orders, with new orders coming in every day
Fast forward to today and we are more than 80% through the backlog of ordersWith a remaining 1,left to be inventoried and processed, we are close to being completely caught up and in a position to provide the ideal customer experience with a turnaround time of 2-weeks
With regards to this particular customer, we actually shipped the customer's materials back in May but the package was returned to us because the customer was no longer thereIt took us time to update the shipping address and ship the package back out, which was delivered last Monday (07/27/15)
We apologize for the amount of time it has required us to complete this order, along with the rest of the backlog we inheritedWe are close to the end of the backlog, and are confident the experience we can provide for future customers will be much more idealIt has been a difficult year for our customers and we appreciate the patience and understanding
Please let me know if I can provide any additional details regarding our situation or this particular customer's orderWe are always happy to help in any way possible*** ***

I’m writing in response to complaint ***. This is a PeggyBank customer who received their original materials back but did not receive the digital files for their order. She is seeking a refund for the amount she paid, which is
understandable, but this payment was made to the previous owner of the business
We’ve attempted to connect customers with the previous owner on previous occasions to resolve refunds similar to this one, but have found little success. We are recommending that customers in this position dispute the charges with their financial institution. It has proven to be the most successful method of receiving the funds back
Please let me know if you have any questions or need additional information
Regards,
Koa ***
ScanDigital, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTheir remark that it was not paid for is inaccuateI spent $on the groupon for their service and shipping to get them my slidesI have since received my slidesThey have not reimbursed my moneyI want my money back!
Regards,
*** ***

Thank you for sending me this complaint and providing us with the opportunity to address the customer’s concerns
face="Calibri">PeggyBank has unfortunately made the difficult decision to close its doors. The business was not able to continue to operate with ScanDigital. While we made every effort to process as many orders as possible for PeggyBank. This particular order was not paid for so it was not started, and simply closed out incomplete. The materials for this customer have been shipped back and are scheduled to arrive tomorrow. The UPS tracking # is ***
If you have questions or need additional information, please let me know
Thanks,
Koa ***
ScanDigital, Inc
Tel
[email protected]

Thank you for sending us this customer complaint so that we may assist in remedying the situation
'Tahoma", sans-serif LETTER-SPACING: 1.2pt'>Unfortunately, Peggy Bank has gone out of business and that has created a difficult challenged for a
customer is also aware of what occurred, so I won't go into too much detailBut, I will provide a general summary to revisit what has happened over the past years with this company
In early 2014, the PeggyBank business saw a large increase in order volume that was difficult to manageBy the middle of the year, the previous owner was actively looking for a partner to provide assistance with the growing backlog of work that was accumulatingIn late 2014, the owner entered into an agreement with another party to take over running the business and brokered a 3rd party company to handle fulfilling the backlogged ordersUnfortunately, the previous owner was unable to meet his end of the agreement and in less than a year, the PeggyBank brand could not continue to surviveThe 3rd party company explained the situation and returned all orders that were not completedFast forward to today and a handful of customers are left with services that they paid for, but did not receive
If the customer paid for their services after the business changed hands, we are able to assist in processing a refund and returning those fundsHowever, if the payment was made prior, and to the previous owner, we are unable to access those funds at this timeIn these cases, we are instructing these customers to do one of two things1) If they are able to, we recommend filing a chargeback dispute with their financial institutionThis seems to be the fastest and easiest way for these customers to obtain their money back2) If they are unable to do the first option, we can provide the previous owner's email address and customers can reach out directly to seek their funds from himWe've attempted to help move along this process in the past but have been unsuccessfulWe are happy to help again if needed though
Although we are unable to provide a refund check, and this may not be the answer this customer was looking for, I hope it at least gives him options to find a resolutionIf he has questions or needs additional information, please let me know

From: *** *** *** Sent: Wednesday, May 13, 3:PMTo: drteamSubject: Revdex.com Case #
*** To: Dispute resolution team Re: case #*** From: *** *** We have contacted the customer and she brought the vehicle inWe determined that it had a bad gasket on the drain plugWe replaced the gasket and drain plugThe customer was given a free oil change for the inconvenienceShe acknowledged no damage was done to engineWe consider this matter resolved *** *** *** ***

AWFUL ! It was a sham in my eyes I sent my media in Nov with the promise of a quick turn around time after many unanswered emails I got my media in July !!! The pricing was very vague and unclear it turned out to be way more expensive AND PEGGYBANK took forever - their excuse was "because of volume" but I think that wait time was RIDICULOUS!
To boot their contact number was never answered and their voicemail was fullThe email response time was weeks!!! NOT happy at all and the quality of the videos that came back were terribleI brought them somewhere else paid less and got better quality transfers VERY upset with the whole thing waste of time and money

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Address: 19876 West Little York, Katy, Texas, United States, 77449

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