Kwik Kar Lube & Tune Bryant Irvin Road

In reference to ID [redacted] for the visit to our shop dated October 14, 2016.We are extremely sorry for the inconvenience Ms [redacted] has endured through this process.On October 14, Ms [redacted] came in and received an oil change and a replacement in-cabin air filter on her Yarls totaling to $We have attached the receipt to this letter along with Ms [redacted] previous history with us.Ms [redacted] made no attempt to call or otherwise contact this business in regards to the problems she expressed in the letter submitted to the Revdex.com of Fort WorthStatement of facts:Ms [redacted] came in on the week after Thanksgiving a few times:1St Visit: Ms [redacted] expressed that she had taken the car to another repair facility for issues she was havingThat shop has their own procedures on how they determine repairs as do our shopMs [redacted] had the shop she visited repair her carAt no time did Ms [redacted] attempt to contact this location Is response to the claim that we had caused her sensor to go outWhen the (manager) was speaking to Ms [redacted] she was visibly upset from her bill at the other shop and asked that we pay for that repair bill in full.We asked the ASE mechanic on duty at our location to see if the claim was possible that if, hypothetically, we overfilled Ms [redacted] Yaris a half a quart as the shop expressed was the cause of the sensor failure? The ASE mechanic responded, "no." He continued," We would need to perform a full diagnostic procedure on the vehicle."We completely empathized with Ms***, we expressed how sorry we were, but as a business we always ask that if you believe you had damage to your vehicle by the Kwik Kar crew member to always contact us to make necessary arrangements to have the vehicle towed to our location free of chargeWe would then perform a full system diagnostic procedure and Investigate the claims that the other repair facility made.Furthermore, we shared with Ms [redacted] our strict procedures that every car rigorously goes through by all technicians working on the vehicle:1) This oil is pumped into the vehicle with a digital calibrated pumpit will automatically pump the exact amount of oil into the vehicle.2) The technician will verify the oil level only after the vehicle has been started, run, and pressured upHe will shut the vehicle off and validate the oil level on the engine dipstick.Ms [redacted] became unruly and would not accept what we were trying to help her onThe owner was on location that day and I (manager) asked for his opinion on the matterThe owner understood the situation and even though Ms [redacted] never gave us an opportunity to fully diagnose the problem he (owner) stated that as she expressed frustration and she is a Kwik Kar customer we would extend an offer of 1/the total bill the other repair shop charged herThis was grace being given to Ms***, it was not an admission of guilt by Kwik Kar [redacted] **This was a good gesture made by the ownerMs [redacted] said, "no." Ms [redacted] effectively declined the offer.Ms [redacted] called a day later and was asking for the phone number of the ownerThe staff member upon placing Ms [redacted] on hold and the phone cut off.ed visit: Ms [redacted] came in a few days later and demanded the phone number to the ownerWe provided the business phone number [redacted] to Ms***This is the correct procedure for all customer requests to contact the ownerOther options were explained to Ms [redacted] including mail and a message that is taken and placed in the owner's boxMs [redacted] became disruptive In her actions at the staff throwing the contact information at the staff member and shouting threatening action of friends at the district attorney's office.For Ms***, we would like to extend the offer:1) A full and complete refund of the service on October 14th, ($96.34).2) A free diagnostic of her vehicle performed by the ASE Certified Mechanic ($59.99)Furthermore, due in part to the circumstances we urge Ms [redacted] to contact the owner either by phone [redacted] or by US mail at [redacted] ***.We hope that this and the offer described above is sufficient to Ms [redacted] in [redacted] Kwik Kar retaining your business and to once again make you a satisfied and happy customer.Please except our heartfelt deepest apologizes Ms***.Sincerely, [redacted] Kwik Kar Team

Our response:The customer came in to have the spindle nut torque to specification because the customer did not have the proper tools to finish the repairSo all we did is what was asked and torque the spindle nut onlyThe Nissan called for the spindle nut to be torque between 174-ftlbsWe
applied ftlbs.The vehicle was brought to us with the spindle (axle nut) loose which means the customer drove on it for a unknown amount of timeWe do not know how he repaired or what was completely wrong with the vehicleTherefore, we torque the spindle nut on and charge a small fee to do soBeyond this we did not touch the vehicle it was a customer repair.We are always ready to help a customer and have certified mechanics to perform complete workThis customer did the work himself and therefore we are unable to warranty or refund any repairs.Please contact me if you have any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

In reference to ID [redacted] for the visit to our shop dated October 14, 2016.We are extremely sorry for the inconvenience Ms. [redacted] has endured through this process.On October 14, 2016 Ms. [redacted] came in and received an oil change and a replacement in-cabin air filter on her 2010 Yarls totaling to...

$96.34. We have attached the receipt to this letter along with Ms. [redacted] previous history with us.Ms. [redacted] made no attempt to call or otherwise contact this business in regards to the problems she expressed in the letter submitted to the Revdex.com of Fort WorthStatement of facts:Ms. [redacted] came in on the week after Thanksgiving a few times:1St Visit: Ms. [redacted] expressed that she had taken the car to another repair facility for issues she was having. That shop has their own procedures on how they determine repairs as do our shop. Ms. [redacted] had the shop she visited repair her car. At no time did Ms. [redacted] attempt to contact this location Is response to the claim that we had caused her sensor to go out. When the (manager) was speaking to Ms. [redacted] she was visibly upset from her bill at the other shop and asked that we pay for that repair bill in full.We asked the ASE mechanic on duty at our location to see if the claim was possible that if, hypothetically, we overfilled Ms. [redacted] Yaris a half a quart as the shop expressed was the cause of the sensor failure? The ASE mechanic responded, "no." He continued," We would need to perform a full diagnostic procedure on the vehicle."We completely empathized with Ms. [redacted], we expressed how sorry we were, but as a business we always ask that if you believe you had damage to your vehicle by the Kwik Kar crew member to always contact us to make necessary arrangements to have the vehicle towed to our location free of charge. We would then perform a full system diagnostic procedure and Investigate the claims that the other repair facility made.Furthermore, we shared with Ms. [redacted] our strict procedures that every car rigorously goes through by all technicians working on the vehicle:1) This oil is pumped into the vehicle with a digital calibrated pump. it will automatically pump the exact amount of oil into the vehicle.2) The technician will verify the oil level only after the vehicle has been started, run, and pressured up. He will shut the vehicle off and validate the oil level on the engine dipstick.Ms. [redacted] became unruly and would not accept what we were trying to help her on. The owner was on location that day and I (manager) asked for his opinion on the matter. The owner understood the situation and even though Ms. [redacted] never gave us an opportunity to fully diagnose the problem he (owner) stated that as she expressed frustration and she is a Kwik Kar customer we would extend an offer of 1/2 the total bill the other repair shop charged her. This was grace being given to Ms. [redacted], it was not an admission of guilt by Kwik Kar [redacted]. This was a good gesture made by the owner. Ms. [redacted] said, "no." Ms. [redacted] effectively declined the offer.Ms. [redacted] called a day later and was asking for the phone number of the owner. The staff member upon placing Ms. [redacted] on hold and the phone cut off.ed visit: Ms. [redacted] came in a few days later and demanded the phone number to the owner. We provided the business phone number [redacted] to Ms. [redacted]. This is the correct procedure for all customer requests to contact the owner. Other options were explained to Ms. [redacted] including mail and a message that is taken and placed in the owner's box. Ms. [redacted] became disruptive In her actions at the staff throwing the contact information at the staff member and shouting threatening action of friends at the district attorney's office.For Ms. [redacted], we would like to extend the offer:1) A full and complete refund of the service on October 14th, 2016 ($96.34).2) A free diagnostic of her vehicle performed by the ASE Certified Mechanic ($59.99)Furthermore, due in part to the circumstances we urge Ms. [redacted] to contact the owner either by phone [redacted] or by US mail at [redacted].We hope that this and the offer described above is sufficient to Ms. [redacted] in [redacted] Kwik Kar retaining your business and to once again make you a satisfied and happy customer.Please except our heartfelt deepest apologizes Ms. [redacted].Sincerely,[redacted] Kwik Kar Team

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Kwik Kar performed a service on my vehicle and failed to properly fill my car with oil which resulted in damages to my vehicle. I handled the situation with my car within reasoning, considering that I had no idea what was going on with my car. I got my car to the nearest shop to figure out what was wrong with my vehicle.  I missed a days work costing me $134.73. Plus, I had to use my rent money to pay for the repairs. And needless to say, I was pretty distraught because I didn't have the money to pay the bill.  I had to borrow money from a friend in order to pay my rent. The manager at Kwik Kar immediately said that they were not responsible for the damages to my car and refused to hear anything I had to say. The only thing he said he would do was give me a free oil change, and of course I refused. I repeatedly asked for the owner's information so that I could speak with him, which he refused to give me. When the manager went upstairs to make copies of the receipts, he said the called the owner and the owner said he would pay half the bill. After reading the comments in response to my complaint; The manager confirms his on lie . . . because he told me he called the owner; But in the response I just read, He said the owner was there all that time. A business owner should value their customers . . .  and It's really bad that the owner didn't have the courtesy and respect to come and talk with me to resolve this issue. And for the manager to call me unruly is another lie . . . I just happen to know that when you know the truth; You can confidently stand up for yourself and defend the truth!Kwik Kar is liable for the damages to my car. And by law, I have the right to be compensated for their negligence.Regards,
[redacted]