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Kwik Kar Wash & Detail

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Kwik Kar Wash & Detail Reviews (2)

To whom it may concern:Mr*** washed his car today at our carwash The incident in question took place today between him and my fellow owner, *** *** At the time of the alleged incident we had washed over cars and since the alleged incident we have washed over more
vehicles - - all without any complaints or problems We have been in the carwash business for over years, we currently own five carwash locations, and we wash over 30,vehicles per month and we have never had our brushes scratch a vehicle Mr*** immediately began accusing our car wash of scratching his vehicle and would not allow Mr*** to speak or discuss the situation in a rational manner In fact, Mr*** was acting so irrational that a customer who witnessed the confrontation in the parking lot came into the lobby and suggested to another manager (*** ***) that "somebody needs to call the police because that guy (Mr***) is crazy." If the Revdex.com would like to speak to this witness, she left her name and cell phone number in case a witness was needed.We take any complaint seriously and are more than willing to accept responsibility when a problem arises that we caused Mr***' vehicle is not new and has almost 100,miles There are many imperfections that pre-existed before coming to our carwash Mr***' exlpanation when when we showed him other vehicles in the parking lot that had also just been washed and had zero scratches was, "newer vehicles come with scratch protection" Mr*** yelled at Mr*** that he was going to, "sue him and our company" and that he was going to enter our lobby and tell all the other customers that our business was dishonest - - at which point Mr*** told Mr*** that he was not going to enter our lobby and could take the matter up with our attorney It is our belief that Mr*** is unreasonable and only trying to cause a problem.Sincerely,*** *** Co-OwnerKwik Kar Wash & Detail

As Ms*** disclosed to us at the time of the occurrence and again yesterday on the telephone, she had difficulty shifting her car from NEUTRAL into DRIVE at the exit end of the carwash tunnel which caused her to block the flow of traffic thus resulting in damage to her vehicle We are
responsible for our carwash equipment if it malfunctions In this case our equipment did not malfuction - - her or her vehicle malfuntioned We have video tape that clearly shows Ms*** sitting at the end of the carwash tunnel smoking a cigarette while the "go" light was flashing, after her vehicle exited the conveyor, with all of our equipment functioning properly, all while her vehicle was blocking the exit laneMs*** has made it clear to us that even though she admits that she did not or could not get her vehicle out of NEUTRAL and into DRIVE that she wants us to pay for the damage of her vehicle - - which we have made clear is not our responsibility Our employees were doing their jobs and paying attention to the customer's needs at the entrance of the carwash just as we have for the past years We have signage at multiple locations on our property explaining that we are responsible for carwash equipment malfuctions only and that customers are responsible for following directions We have offered Ms*** the opportunity to review the video tape, but she has explained that the "only thing she is interested in is for Kwik Kar to pay for her damage" We firmly believe that Ms*** his not holding herself or her vehicle accountable in this situation and that in the court of law or public opinion we will be found innocent

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Address: 2711 W Edgewood Dr, Jefferson City, Missouri, United States, 65109-5868

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