Kwik Shop 2

Initial Business Response /* (1000, 5, 2017/08/02) */
To Whom it may concern;
The guest came to the front desk the following Monday after check-out stating to Front Desk Staff that The Property had bedbugs and wanted a full refund, We had pest control come out and inspect the room five days...

later and no bugs were found. In past experiences bedbugs do not just disappear. Also) the next day the room was rented to another guest and that guest had no complaints and numerous times since this guest stayed with us.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In past experience, a trail of itchy welts does not just appear across my chest and remain there for two weeks, immediately following a night spent in a hotel room.
Deny, Deny, Deny has been this hotel's response since I first approached the front desk and showed the clerk the bedbug bites in a distinct pattern on my chest.
Without showing the slightest concern and barely looking at me, she said, "That could be an allergic reaction," as if reciting from a script. I'm sure the hotel is not eager to admit they have a problem with parasites.
However, I have never in my life had such an "allergic reaction", it would not have lasted for two weeks, and it would not have been in such a typical pattern for bug bites.
Even the corporate office of this hotel's parent company, after contacting the Mishawaka hotel themselves, apologized to me for an experience that was not up to their standards of service.
This is not an implausible complaint and I am not making unreasonable demands. Attached is a photo of the bug bites on my chest. I am not asking for any additional recompense for my time or discomfort, just the reimbursement of my bill.
Final Business Response /* (4000, 10, 2017/08/15) */
To Whom it may concern;
We here at the Comfort Inn & Suites have also sent this customer a [redacted] discount. Also we want to express our sympathy for the inconvenience this may have cause this customer. We insure that we have had this situation rectified, by having an outside company come in and check the room. If you any concerns or questions please contact US here at the hotel.
Final Consumer Response /* (4200, 12, 2017/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am insulted by the hotel's offer of a [redacted] "discount" amounting to [redacted] Again, I do not wish to go to court over this issue, and I am not inventing exaggerated sums for my pain or inconvenience. I am making the reasonable, even modest, request for a FULL REFUND of my bill. I should not have to pay for a night spent in a hotel that resulted in painful, itching welts on my skin.
I have also experienced the psychological effects described in the following document, excerpted from an online source. Please respect how unpleasant this has been for me and do not drag this out any longer. I ask you to do the right thing now, so we may put this behind us.
"Bed bug infestations are a growing dilemma facing hotel guests. Hotel operators and owners owe a duty to guests to prevent and take steps to remediate hotel rooms infested with bed-bugs. Often times guests are unaware of the issue and wake up the following day to find bites over their body. To make matters worse hotel owners and operators will deny that the bites are bedbugs. Guests are left with painful bites, scarring and deep emotional and psychological issues.
Hotel owners will attempt to avert liability from their establishment. Many will blame the guest for the bed bugs and deny any liability. Others will attempt to make a quick clean up before county health officials arrive to notate the instance.
Bedbug injuries can have long lasting psychological and physical scarring. Clients often feel trauma from being bitten by bedbugs. Many are unable to sleep for months at a time and are constantly afraid of being bitten."
[redacted]