Kww Kitchen Cabinets Bath

Initial Business Response /* (1000, 7, 2015/09/14) */
Thank you for writing to us regarding this customer's experienceWe appreciate feedback from our customers so that we may improve our products and servicesWe are disappointed to hear about the issue regarding this customer's order and
apologize for any misunderstanding
Customers have the option to purchase our cabinets assembled or knocked down (K.D.) Many of our customers request K.Dcabinets due to the lower price and ease of transportationConsequently, we offer customers the option to choose either assembled or K.DWhen we provide a cabinet quote to customers, the quote is based on their selectionAssembled cabinets have a 10-20% higher price over K.Dcabinets, depending on the manufacturerAll of these prices are obtained directly from our computer system, as it is our standard to set clear, honest prices in our businessIn order for us to investigate what went wrong with this particular transaction, can the customer please provide the invoice number and purchase date? We will gladly look into this orderWe appreciate the feedback and will further evaluate how we can prevent this misunderstanding from occurring again in the futureThank you
Initial Consumer Rebuttal /* (3000, 10, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one informed us about the "options" when we were making the purchaseThe purchase was paid in full and it was only at time of pick up that we were informed that we have to pay the extraAnd the sales person was so rude that she said "we have no problem losing your business, we have so many customers anyways"WOW!