KYB Americas Corporation

Prior to receiving a complaint letter via Revdex.com, KYB had correspondence with Mr [redacted] and reached an agreement to send him a check in the amount of $(Please see attached e-mails) We began processing this payment on 10/19/so Mr [redacted] should receive this payment in about week Thank you for acting in both parties best interestAt this point KYB considers this matter complete Best regards, Wm“Mac” [redacted] Director of Marketing & Training KYB Americas Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate that KYB has stood behind their product and company - not many companies do these days
Regards,
*** ***

Mr*** was contacted by phone and e-mailThe documents and information he provided helped us determine that the KYB product he purchased from
*** *** had been misboxed*** *** has refunded the strut purchase minus a handling charge of $Mr*** has agreed to accept $as full repayment of his loss from KYBOur KYB sales office has completed the required Internal documentation and is processing a check for $and will mail it to him immediately
Thank you for helping bring this matter to our attention
*** ***
Director of Marketing & Training KYB Americas Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Prior to receiving a complaint letter via Revdex.com, KYB had correspondence with Mr. [redacted] and reached an agreement to send him a check in the amount of $42.83. (Please see attached e-mails) We began processing this payment on 10/19/2015 so Mr. [redacted] should receive this payment in about 1 week....

Thank you for acting in both parties best interest. At this point KYB considers this matter complete.   Best regards, Wm. “Mac” [redacted] Director of Marketing & Training KYB Americas Corporation