Kyklops Tattoo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have CC my attorney as proof I emailed you to consider this issue as resolved:
Complaint ID number: *** on behalf of the Negative review, Please consider this issue as resolved and attach it to the review on the company KyklopsPer consumer.
Much appreciation,
***
Regards,
*** ***

I would like to receive a resolution to thisI tattoo removal settlementThe tattoo is now ruined and needs removed from the footAlso, I have pictures and witnesses to back up this incident.Thank you,***

As the owner of Kyklops Tattoo, I believe that am ultimately responsible for...

ensuring that our clients are fully satisfied.  I have strived pursuant this aim to create an exceptional tattoo experience by providing skilled and courteous artists for our clients. For my efforts, I can confidently say that the artists at Kyklops are among the best in Pittsburgh, and indeed beyond.  This is evidenced by the overwhelmingly positive feedback we receive from our clients and from relevant media.  Several of our artists including the one in question were listed in an article titled: The Ten Best Tattoo Artists in Pittsburgh, by [redacted], a national tattoo media website.  Of course, even the best artists, on occasion, fall short of providing a satisfactory experience to their clients.  Misunderstandings happen, and when they do, I try to step in and resolve them.  As I said, that is my job. On the matter of this specific grievance: I did not have a chance to see the tattoo, but it is my understanding that the final result was not what she expected.  I have spoken to the artist, and I can say without a doubt that he did not apply the tattoo in such a way purposefully or with any malicious intent.  I believe, instead, that the result was due to a misalignment of the artist’s and the client’s understanding of how she wanted the tattoo to look.  An outcome like this can happen anytime there is a coming together of minds.  In most cases, it makes for a unique collaboration: a blend of the client’s and artist’s ideas:  On the other hand, there is her experience, where the end result doesn’t closely enough match what she pictured before the tattoo was applied.  While the look of a tattoo is a subjective matter, it can be distressing if the client is not satisfied with it.  I was witness to the incident on the day it occurred, and the client’s distress at the time was apparent to me.  I empathized strongly with the shock, disappointment, and frustration she must have been feeling.  I am aware that tattoos are very personal and correlate to an individual’s self-image. The stakes can be high.  Given that, I had hoped to work with her that day to come to a resolution. I was worried that would not happen after she implied that I should terminate the artist over the incident, but that should not have prevented us from eventually coming to an agreement.  I can and will take corrective action following an incident, and I do carefully consider reasonable requests.  I would like to think that a number of solutions could have been mutually agreeable.  For example: The artist could have reworked the tattooed after it had healed, or since she was not happy with the artist’s work, another artist could have taken over to finish the tattoo in the way she hoped.  She had expressed to me that she was fond of another artist in particular and that she wanted to be tattooed by them again.  I’m certain that they would have been willing to address the issues she had with her tattoo. It seemed that such a resolution was not forthcoming, though.  In the first place, it was not obvious to me that she was looking to resolve the matter amicably.  She loudly harangued the artist after he tattooed her and she left abruptly after I told her that I would not fire him.  The next I heard from her was a contemptuous Google review in which she called the artist a “liar” and a “devil.” Secondly, she made no mention of a corrective action she wanted us to take until the correspondence from the Revdex.com. The terms were such that I was unable to agree to them: That is, I would not terminate the artist, and I would not provide laser removal of the tattoo. The former would seem to be a punitive measure, not part of a redress of her specific grievance, and the latter would be more appropriate if the tattoo was misspelled, or contained the wrong date, or something else objectively wrong.  What I think the client wanted was to injure and insult Kyklops Tattoo in retaliation, and I believe she has achieved this goal. It is an unfortunate conclusion to the matter and I am saddened by it.  I am loathe to lose a client, and I am still open to readdressing her grievance, should she want.  As always, I will endeavor to improve our client experience at Kyklops and, of course, I will work to avoid anything like this incident in the future. Evan G[redacted] Owner Kyklops Tattoo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

As the owner of Kyklops Tattoo, I believe that am ultimately responsible for ensuring that...

our clients are fully satisfied.  I have strived pursuant this aim to create an exceptional tattoo experience by providing skilled and courteous artists for our clients. For my efforts, I can confidently say that the artists at Kyklops are among the best in Pittsburgh, and indeed beyond.  This is evidenced by the overwhelmingly positive feedback we receive from our clients and from relevant media.  Several of our artists including the one in question were listed in an article titled: The Ten Best Tattoo Artists in Pittsburgh, by [redacted], a national tattoo media website.  Of course, even the best artists, on occasion, fall short of providing a satisfactory experience to their clients.  Misunderstandings happen, and when they do, I try to step in and resolve them.  As I said, that is my job. On the matter of this specific grievance: I did not have a chance to see the tattoo, but it is my understanding that the final result was not what she expected.  I have spoken to the artist, and I can say without a doubt that he did not apply the tattoo in such a way purposefully or with any malicious intent.  I believe, instead, that the result was due to a misalignment of the artist’s and the client’s understanding of how she wanted the tattoo to look.  An outcome like this can happen anytime there is a coming together of minds.  In most cases, it makes for a unique collaboration: a blend of the client’s and artist’s ideas:  On the other hand, there is her experience, where the end result doesn’t closely enough match what she pictured before the tattoo was applied.  While the look of a tattoo is a subjective matter, it can be distressing if the client is not satisfied with it.  I was witness to the incident on the day it occurred, and the client’s distress at the time was apparent to me.  I empathized strongly with the shock, disappointment, and frustration she must have been feeling.  I am aware that tattoos are very personal and correlate to an individual’s self-image. The stakes can be high.  Given that, I had hoped to work with her that day to come to a resolution. I was worried that would not happen after she implied that I should terminate the artist over the incident, but that should not have prevented us from eventually coming to an agreement.  I can and will take corrective action following an incident, and I do carefully consider reasonable requests.  I would like to think that a number of solutions could have been mutually agreeable.  For example: The artist could have reworked the tattooed after it had healed, or since she was not happy with the artist’s work, another artist could have taken over to finish the tattoo in the way she hoped.  She had expressed to me that she was fond of another artist in particular and that she wanted to be tattooed by them again.  I’m certain that they would have been willing to address the issues she had with her tattoo. It seemed that such a resolution was not forthcoming, though.  In the first place, it was not obvious to me that she was looking to resolve the matter amicably.  She loudly harangued the artist after he tattooed her and she left abruptly after I told her that I would not fire him.  The next I heard from her was a contemptuous Google review in which she called the artist a “liar” and a “devil.” Secondly, she made no mention of a corrective action she wanted us to take until the correspondence from the Revdex.com. The terms were such that I was unable to agree to them: That is, I would not terminate the artist, and I would not provide laser removal of the tattoo. The former would seem to be a punitive measure, not part of a redress of her specific grievance, and the latter would be more appropriate if the tattoo was misspelled, or contained the wrong date, or something else objectively wrong.  What I think the client wanted was to injure and insult Kyklops Tattoo in retaliation, and I believe she has achieved this goal. It is an unfortunate conclusion to the matter and I am saddened by it.  I am loathe to lose a client, and I am still open to readdressing her grievance, should she want.  As always, I will endeavor to improve our client experience at Kyklops and, of course, I will work to avoid anything like this incident in the future. Evan G[redacted] Owner Kyklops Tattoo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have CC my attorney as proof I emailed you to consider this issue as resolved:Complaint  ID number: [redacted] on behalf of the Negative review, Please consider this issue as resolved and attach it to the review on the company Kyklops. Per consumer. Much appreciation,[redacted] 
Regards,
[redacted]

Review: Kyklops TattooBig mistake.. This man is putting what he wants on peoples bodies without asking them first, I've read other reviews to back my incident with him up.Okay I've gone to Kyklops for almost all of my tattoos. I've gone and only trusted Erin to do my work. That said, she wasn't in one day when I needed to stop in and get a very small correction/coverup done and made the HUGE mistake of allowing Richie S[redacted] to make this SMALL coverup. That said, he created a very small add on and assured me the colors he was going to use were all the exact same. (Considering it takes time for colors to settle and match new work). This is where the nightmare begins... As he was beginning to finish up I looked down at my foot and said "why is that add on mini flowers completely diffident in color then then the rest of the mini flowers?" He proceeds to say "oh those are the EXACT SAME colors as the original work shades don't worry. If in a couple weeks it doesn't settle and all match come back and let's talk." That shouldn't been enough of a red flag no NOT go back to him, but my kind heart did anyway.. Well it gets worse. I go back and it's months later, clearly to colors hadn't matched at ALL and we discussed now changing the rest of the mini flowers to now match his darker flower he mistakenly added so they can all finally match. So he ruined all of my original work that the 100,000 x better artist Erin did for me. So I'm noticing he's pulling out this EVEN DARKER brown that looks almost RED?! I said to him, there are only lavenders, yellows and grays that Red or whatever you're calling it is TOO DARK! He says ohhh nooo, this is the exact same shade I used last time on you ! He also said all the same stuff of last times incident that it'll lighten up and this is the only color he could have used period. Now his sweet low voice box seems innocent, but his many incidents he's crossed people the wrong way doesn't make him sweet nor innocent because he's a liar and the tattoo devil. I looked down again after he completed his second time around fixing skills and noticed there were RED circles around each flower and they now were all ruined. He sits there with this dumb look on his face like he's confused to why I'm upset and doesn't say he's sorry that the colors are wrong, he added shading that he doesn't ask the client first if it's ok to do...this crazy man just does what he wants as if it's his own body and not permanently on someone else's. I asked him why he didn't ask about the circles and he said they were also there previously. This man literally just makes stuff up and lies. I even showed him a picture I took after his first mistake last time and said "where do you see red circles at on here?" He says nothing and says can he cover it up with bandage now! I'm like you do what you want on people all the time and think it's ok? Shading of his choice and doesn't care what he messes up on someone ! This guy is going to mess with the wrong person one day and no wonder why he only takes walk-ins.... I seriously think he has something wrong with him because his behaviors and actions just aren't normal or okay. This shop won't get rid of him because they use him for all the unwanted jobs of the business and problem a family member of someone's. I also had an appt that day with Erin for a whole other new tattoo plan and I was so discouraged and distraught that even the manager mentioned to me that Erin didn't feel like doing new tattoo was going to happen today to come back another day because she heard me upset and "nicely defending myself about Richies incident" I was calm and to the point with this man and I guess because they all side with one another, the client/customer was wrong !!!!!!!To everyone out there. I've since went home and read reviews, and this is all of Richies habits that he does to many other people and I'm astonished and sick over this. He cannot be trusted!! Beware of him guys!Desired Settlement: This man needs to be removed from the business so no further issues arise with other poor clients.

Consumer

Response:

I would like to receive a resolution to this. I tattoo removal settlement. The tattoo is now ruined and needs removed from the foot. Also, I have pictures and witnesses to back up this incident.Thank you,[redacted]

Business

Response:

As the owner of Kyklops Tattoo, I believe that am ultimately responsible for ensuring that our clients are fully satisfied. I have strived pursuant this aim to create an exceptional tattoo experience by providing skilled and courteous artists for our clients. For my efforts, I can confidently say that the artists at Kyklops are among the best in Pittsburgh, and indeed beyond. This is evidenced by the overwhelmingly positive feedback we receive from our clients and from relevant media. Several of our artists including the one in question were listed in an article titled: The Ten Best Tattoo Artists in Pittsburgh, by [redacted], a national tattoo media website. Of course, even the best artists, on occasion, fall short of providing a satisfactory experience to their clients. Misunderstandings happen, and when they do, I try to step in and resolve them. As I said, that is my job. On the matter of this specific grievance: I did not have a chance to see the tattoo, but it is my understanding that the final result was not what she expected. I have spoken to the artist, and I can say without a doubt that he did not apply the tattoo in such a way purposefully or with any malicious intent. I believe, instead, that the result was due to a misalignment of the artist’s and the client’s understanding of how she wanted the tattoo to look. An outcome like this can happen anytime there is a coming together of minds. In most cases, it makes for a unique collaboration: a blend of the client’s and artist’s ideas: On the other hand, there is her experience, where the end result doesn’t closely enough match what she pictured before the tattoo was applied. While the look of a tattoo is a subjective matter, it can be distressing if the client is not satisfied with it. I was witness to the incident on the day it occurred, and the client’s distress at the time was apparent to me. I empathized strongly with the shock, disappointment, and frustration she must have been feeling. I am aware that tattoos are very personal and correlate to an individual’s self-image. The stakes can be high. Given that, I had hoped to work with her that day to come to a resolution. I was worried that would not happen after she implied that I should terminate the artist over the incident, but that should not have prevented us from eventually coming to an agreement. I can and will take corrective action following an incident, and I do carefully consider reasonable requests. I would like to think that a number of solutions could have been mutually agreeable. For example: The artist could have reworked the tattooed after it had healed, or since she was not happy with the artist’s work, another artist could have taken over to finish the tattoo in the way she hoped. She had expressed to me that she was fond of another artist in particular and that she wanted to be tattooed by them again. I’m certain that they would have been willing to address the issues she had with her tattoo. It seemed that such a resolution was not forthcoming, though. In the first place, it was not obvious to me that she was looking to resolve the matter amicably. She loudly harangued the artist after he tattooed her and she left abruptly after I told her that I would not fire him. The next I heard from her was a contemptuous Google review in which she called the artist a “liar” and a “devil.” Secondly, she made no mention of a corrective action she wanted us to take until the correspondence from the Revdex.com. The terms were such that I was unable to agree to them: That is, I would not terminate the artist, and I would not provide laser removal of the tattoo. The former would seem to be a punitive measure, not part of a redress of her specific grievance, and the latter would be more appropriate if the tattoo was misspelled, or contained the wrong date, or something else objectively wrong. What I think the client wanted was to injure and insult Kyklops Tattoo in retaliation, and I believe she has achieved this goal. It is an unfortunate conclusion to the matter and I am saddened by it. I am loathe to lose a client, and I am still open to readdressing her grievance, should she want. As always, I will endeavor to improve our client experience at Kyklops and, of course, I will work to avoid anything like this incident in the future. Evan G[redacted] Owner Kyklops Tattoo

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have CC my attorney as proof I emailed you to consider this issue as resolved: