We were informed by our client, [redacted] ***, that he talked to Ms [redacted] about the scope of workNone of our equipment ever touched her driveway, there was only foot traffic that crossed itThe sewer was located by three plumbing firms who incorrectly located the sewer to the side exiting the buildingWe found out the old sewer ran across neighboring properties, which we are not allowed to run sewer lines across neighboring propertiesWe discussed the problem with the city water department and they helped us locate an old sewer stub in the front of the lot, designated for this houseNo extra digging took place to connect to the sewer stubIt just took a little more time to find the existing sewer lineFinding year old sewers with no records can pose a challengeThe companies that located for Mr [redacted] are good reputable companies who try hard to help, but in this case, the sewer had a lot of turns to trackWe at no time dug under Ms [redacted] drive way and always maintained a safe distance to maintain the integrity of her drivewayOur small mini excavator, the piece of equipment that we used, could never shift her driveway in any way by digging on the neighborsMs [redacted] shares a water utility man hole on the city side of the lot line which we dug up to All concrete removed and damaged during construction is scheduled to be replacedIf I seemed rude, it was because I interpreted the situation as someone trying to get a free drivewayClearly, the cracks are old and my insurance company would not cover a non-legitimate claimIf we had damaged a property, we would have taken care of it out of pocket, no questions askedMs [redacted] never addressed us about her concerns of the scope of the work until the job was nearly completeOur customer is 100% satisfied with the work performed
We were informed by our client, [redacted] ***, that he talked to Ms [redacted] about the scope of workNone of our equipment ever touched her driveway, there was only foot traffic that crossed itThe sewer was located by three plumbing firms who incorrectly located the sewer to the side exiting the buildingWe found out the old sewer ran across neighboring properties, which we are not allowed to run sewer lines across neighboring propertiesWe discussed the problem with the city water department and they helped us locate an old sewer stub in the front of the lot, designated for this houseNo extra digging took place to connect to the sewer stubIt just took a little more time to find the existing sewer lineFinding year old sewers with no records can pose a challengeThe companies that located for Mr [redacted] are good reputable companies who try hard to help, but in this case, the sewer had a lot of turns to trackWe at no time dug under Ms [redacted] drive way and always maintained a safe distance to maintain the integrity of her drivewayOur small mini excavator, the piece of equipment that we used, could never shift her driveway in any way by digging on the neighborsMs [redacted] shares a water utility man hole on the city side of the lot line which we dug up to All concrete removed and damaged during construction is scheduled to be replacedIf I seemed rude, it was because I interpreted the situation as someone trying to get a free drivewayClearly, the cracks are old and my insurance company would not cover a non-legitimate claimIf we had damaged a property, we would have taken care of it out of pocket, no questions askedMs [redacted] never addressed us about her concerns of the scope of the work until the job was nearly completeOur customer is 100% satisfied with the work performed