Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello [redacted] ,I want to begin by apologizing for the confusion regarding the repair of your phone I have done some research and I see some notations that we were going to be processing a refund for you I apologize for the delay, due to the holidays our office has been operating with a very limited staff I have reviewed the copy of the Verizon invoice that was submitted, and see that it is the summary page If you would please send me an itemized bill for the last months, I will begin to process this on Monday I will need you to include the following information: Your Name, Mailing address, and RMA number ( [redacted] ) Please either scan and email this to me at [redacted] , you may also fax to [redacted] , if that is easier or more convenient for you I will also process a refund via PayPal on Monday, for the amount you had paid for the repair I apologize again for the delay, and for any frustration you have experienced.Best Regards, [redacted] | Consumer Relations ManagerKyocera Communications, IncTowne Centre Drive, Suite | San Diego, CA 92121Direct: [redacted] | www.kyoceramobile.com
Good Morning [redacted] ,I have some good news for you As of my latest status report from our repair center I see that the phone was scanned into the system on 01/09/2015, and is now on the repair line It appears as though the serial number that the phone was registered with, was an incorrect number, which caused the delay in matching the phone with the proper RMA in our system They were able to sort it all out, and I have requested that the repair be treated as an expedite so that we can return it to you as quickly as possible.Best Regards, [redacted]
Hello Mr [redacted] ,I apologize for the confusion regarding the status of your repair, I realize that this caused a lot of frustration for you I have taken this opportunity to look further into the delay of updates into our system so that we can improve this for all future customer service experiences.I have researched the details of your RMA and have been able to confirm that the phone was shipped on 12/09/2014, using FED EX The tracking number ( [redacted] ) shows that this was delivered on 12/10/and signed for by [redacted] .If there is anything else I can do to assist you, please let me know I apologize again for the delay regarding the information of your repair.Best Regards, [redacted] | Consumer Relations ManagerKyocera Communications, Inc[redacted]
Good Morning [redacted] ,I wanted to confirm our conversation that we had regarding our resolution for your RMA At that time I was in the process of completing the paper work for the refund we had discussed As of today, Tuesday January 13th, I have forwarded the paperwork to our Finance Department and am waiting for the check to be cut I will also be processing a refund via PayPal for the repair fee that had been paid You should receive both refunds no later then Friday January 16th.If you have any questions for me, please feel free to give me a call at any time!Best Regards, [redacted]
Hello Ms [redacted] ,I have done some research into the condition and repair status of the phone The device had been deemed out of warranty due to the shattered display as well as the board of the phone being warped The damage to the board is such that it is non repairable Based on the extent of the damage, Kyocera was not able to offer an out of warranty repair fee to complete the restoration of the device I apologize for the confusion when you were told that the phone had not been opened, as it had beenDue to the condition of the phone, I am not able to replace the phone as per your request I apologize for the inconvenience of the screws not being sent back with the phone That is not a process that we practice, so I will look into this with our repair center I work on having screws sent out to you as soon as possible.Best Regards [redacted] Consumer Relations ManagerKyocera Communications Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] The phone had not been subjected to any water of any kind during the little over two months we had it prior to it malfunctioning.... This is absolutely a appalling response for a defective product supplied from a manufacturing facility...This product was purchased not drop, subjected to liquid or abused in anyway in the lees than 90 days it was in our possession. Please post this response so everyone knows purchasing KYOCERA PRODUCTS is a very risky investment.......
Hi ***,I apologize for the delay in the response Myself and [redacted] searched through our emails and were not able to locate a request from our call center, so I will discuss this with themas this is an opportunity for us to improve the process [redacted] and Myself worked in parallel to discuss your RMA with the repair center On Wednesday March 25th [redacted] sent you an email with photos of the damage I'm sire if you received this or not, so I will re-send to you Unfortunately I am not able to attach this pictures to this response.The phone has been deemed as Out of Warranty due to damage to the SIM Card connector This damage is not due to manufacturingbut could have been caused by the manner in which the card was being inserted.I will resend the email from [redacted] with the pictures for you.Best Regards, [redacted] Consumer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello [redacted] ,I want to begin by apologizing for the confusion regarding the repair of your phone I have done some research and I see some notations that we were going to be processing a refund for you I apologize for the delay, due to the holidays our office has been operating with a very limited staff I have reviewed the copy of the Verizon invoice that was submitted, and see that it is the summary page If you would please send me an itemized bill for the last months, I will begin to process this on Monday I will need you to include the following information: Your Name, Mailing address, and RMA number ( [redacted] ) Please either scan and email this to me at [redacted] , you may also fax to [redacted] , if that is easier or more convenient for you I will also process a refund via PayPal on Monday, for the amount you had paid for the repair I apologize again for the delay, and for any frustration you have experienced.Best Regards, [redacted] | Consumer Relations ManagerKyocera Communications, IncTowne Centre Drive, Suite | San Diego, CA 92121Direct: [redacted] | www.kyoceramobile.com
Good Morning [redacted] ,I have some good news for you As of my latest status report from our repair center I see that the phone was scanned into the system on 01/09/2015, and is now on the repair line It appears as though the serial number that the phone was registered with, was an incorrect number, which caused the delay in matching the phone with the proper RMA in our system They were able to sort it all out, and I have requested that the repair be treated as an expedite so that we can return it to you as quickly as possible.Best Regards, [redacted]
Hello Mr [redacted] ,I apologize for the confusion regarding the status of your repair, I realize that this caused a lot of frustration for you I have taken this opportunity to look further into the delay of updates into our system so that we can improve this for all future customer service experiences.I have researched the details of your RMA and have been able to confirm that the phone was shipped on 12/09/2014, using FED EX The tracking number ( [redacted] ) shows that this was delivered on 12/10/and signed for by [redacted] .If there is anything else I can do to assist you, please let me know I apologize again for the delay regarding the information of your repair.Best Regards, [redacted] | Consumer Relations ManagerKyocera Communications, Inc[redacted]
Good Morning [redacted] ,I wanted to confirm our conversation that we had regarding our resolution for your RMA At that time I was in the process of completing the paper work for the refund we had discussed As of today, Tuesday January 13th, I have forwarded the paperwork to our Finance Department and am waiting for the check to be cut I will also be processing a refund via PayPal for the repair fee that had been paid You should receive both refunds no later then Friday January 16th.If you have any questions for me, please feel free to give me a call at any time!Best Regards, [redacted]
Hello Ms [redacted] ,I have done some research into the condition and repair status of the phone The device had been deemed out of warranty due to the shattered display as well as the board of the phone being warped The damage to the board is such that it is non repairable Based on the extent of the damage, Kyocera was not able to offer an out of warranty repair fee to complete the restoration of the device I apologize for the confusion when you were told that the phone had not been opened, as it had beenDue to the condition of the phone, I am not able to replace the phone as per your request I apologize for the inconvenience of the screws not being sent back with the phone That is not a process that we practice, so I will look into this with our repair center I work on having screws sent out to you as soon as possible.Best Regards [redacted] Consumer Relations ManagerKyocera Communications Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] The phone had not been subjected to any water of any kind during the little over two months we had it prior to it malfunctioning.... This is absolutely a appalling response for a defective product supplied from a manufacturing facility...This product was purchased not drop, subjected to liquid or abused in anyway in the lees than 90 days it was in our possession. Please post this response so everyone knows purchasing KYOCERA PRODUCTS is a very risky investment.......
Hi ***,I apologize for the delay in the response Myself and [redacted] searched through our emails and were not able to locate a request from our call center, so I will discuss this with themas this is an opportunity for us to improve the process [redacted] and Myself worked in parallel to discuss your RMA with the repair center On Wednesday March 25th [redacted] sent you an email with photos of the damage I'm sire if you received this or not, so I will re-send to you Unfortunately I am not able to attach this pictures to this response.The phone has been deemed as Out of Warranty due to damage to the SIM Card connector This damage is not due to manufacturingbut could have been caused by the manner in which the card was being inserted.I will resend the email from [redacted] with the pictures for you.Best Regards, [redacted] Consumer Relations Manager