KZ Automotive & Transmission

MR [redacted] DROPPED HIS VOLKSWAGON BEETLE OFF ON APROX1/3/HE STATED "THE TRANSMISSION IS NOT RIGHT, BECAUSE THE TRANSMISSION IS SLIPPING"WE CHECKED THE TRANSMISSION AND FOUND INTERNAL FAILURESWE ALSO FOUND ELECTRICAL PROBLEMS IN THE SENSOR INSIDE THE CARS MANUAL SHIFT LEVER, AND ALSO THE SENSOR SYSTEM, WHICH IN TURN CAUSED ERRATIC SHIFT OPERATION AND THE PROBLEM OF TRYING TO GET THE NEW TRANSMISSION REPAIR TO RELEARNALSO THE BATTERY KEPT GOING LOW AND DEAD AT TIMES, BECAUSE OF ITS POOR CONDITIONHIS WARRANTY COMPANY SENT A FORM AGREEING TO PAY $FOR THE TRANSMISSION OVERHAUL, LEAVING A BALANCE OF $MR [redacted] WAS INFORMED OF THIS PRICE AND THE BALANCE DUE FROM HIM AT THE END OF REPAIRSI( [redacted] ) CALLED AND INFORMED THE CUSTOMER THAT THE VEHICLE HAD ELECTRICAL PROBLEMS CAUSING A RELEARN ISSUEWE EXPLAINED THESE PROBLEMS, BUT THE CUSTOMER WANTED US TO TRY TO REPAIR THE OTHER PROBLEMS WITHOUT ADDITIONAL COSTHE ACTUALLY NEEDED A NEW SHIFTER/SENSOR ASSEMBLY, BUT HE DID NOT WANT TO BUY ONESO WE CONTINUALLY TRIED A LESS COSTLY ALTERNATIVE REPAIR WITH THE ELECTRONICSAFTER SEVERAL TRIES, WE NEEDED TO CONTINUE DRIVING THE CAR TO SEE IF THESE EFFORTS WOULD WORK, AND ACHIEVE THE RELEARN PROCESS WE NEEDED FOR THE TRANSMISSION TO SHIFT ON APROX1/20/I (R [redacted] ) CALLED MR [redacted] AND INFORMED HIM THE BATTERY IN HIS VEHICLE WAS NOT HOLDING A CHARGE, AND EVERY TIME IT WENT DEAD THE RELEARN WAS NOT GETTING ACCOMPLISHEDHE THAN AGREED TO A NEW BATTERYWE ALSO TRIED REPEATEDLY TO FIND A USED SHIFTER/SENSOR ASSEMBLY FOR HIS VEHICLEBUT DUE TO THE TRIPTRONIC SHIFTER TYPE, NONE WERE TO BE FOUND USEDWE CALLED THE CUSTOMER AND GAVE PRICING FOR A SHIFTER/SENSOR ASSEMBLY, THE CUSTOMER DECLINED DUE TO THE PART BEING $AND COSTING TOO MUCH MR [redacted] PICKED UP HIS VEHICLE AS IT WAS AND SAID HE WOULD HAVE THE ELECTRONIC PROBLEMS LOOKED AT ELSEWHERETHE ADDITIONAL MILES ON THE VEHICLE WERE FROM THE BATTERY GOING DEAD, AND US CONTINUALLY TRYING TO FIX THE ELECTRICAL PROBLEMSTHIS WAS DONE AT NO FURTHER COST TO HIM, AND TO SEE IF WE COULD ACHIEVE THE RELEARN PROCEDURE, WHICH AGAIN COULD ONLY BE DONE BY DRIVING VEHICLEWE DID EXPLAIN ALL THIS TO HIM AND DESPITE THE EXTRA TIME WE PUT INTO TRYING TO SAVE HIM MONEY ON THESE ELECTRICAL TRIAL REPAIRS AT HIS REQUEST, THIS WAS DONE AT NO ADDITIONAL CHARGE TO HIM

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe first Lie here is this car was dropped off on December 22, 2014, It was dropped off here by [redacted] the dealer I had purchased and took it to for repairI was not even aware KZ had my car for two weeksI had called the dealership to ask what was happening with the car when I was then told it was with KZ I called them to find out what was going on they told me with the holidays they didn't work two days out of the two weeksI was informed that the transmiasson needed to be repaired they would be putting in a claim with [redacted] After waiting another week with no word I again called and was told someone from [redacted] was coming to look at the car before they approved the repairThis repair as done or so we thought and we had been told the shifter was the electrical issue that caused the transmission to go bad they could replace this for we had to pay because if they put in a claim for it [redacted] may refuse to pay the transmission work, so we said OK do itTwo weeks or so went by with no word on the car we called Again they said they could not get the part at the quoted price wanted we said no to thisThey had at no point said anything about a battery but that they needed to drive the car miles to reset the car pick it up Friday when I stopped to get it I wasn't ready they said to get it Monday again I stopped on Monday it wasn't ready they still didn't know what was wrong on Tuesday my wife said it was to be pulled they had no idea what they were doing and the car was gone all weekend because someone was using itSure enough when we picked it up the miles I was told about was The car was then taken to [redacted] along with all paperwork from kz's and they did find and replace an osenser and tested the shifter as we had been told that was the issueThe shifted is fine no issues per vw however after going over the car they did state the car needed a new transmission! We called [redacted] and have been told we had to return the car to kz for this as its under warranty with themWe have reluctantly taken the car back and are now waiting for the games to begin all over againI am also sending this as well as the answer from kz to the DMV for review with paperwork from vw as to the unneeded repairs they are still trying to claim! Regards, [redacted] ***

TO WHOM IT MAY CONCERN,MR [redacted] VEHICLE WAS DROPPED OFF ON 12/24/WE CLOSED AT NOON THAT DAY FOR THE CHRISTMAS HOLIDAYWE REOPENED ON 12/29/AND OPENED THE CLAIM ON THIS VEHICLE ON THAT DAYTHE SAME DAY THIS CLAIM WAS OPENED I CALLED MR [redacted] AND GOT PERMISSION TO PULL TRANSMISSION FOR FURTHER DIAGTHE TRANSMISSION WAS PULLED ON 12/30/ON 12/31/THE TRANSMISSION WAS OPENED UP AND AN ESTIMATE WAS WRITTENWE WERE CLOSED ON NEW YEARS DAY, SO ESTIMATE WAS CALLED IN ON 1/2/THE WARRANTY COMPANY SENDS AN INSPECTOR OUT TO EXAMINE UNIT, THIS TOOK DAYSTHE WARRANTY COMPANY GOES OVER THIS DATA AND CALLS WITH AN APPROVALTHEY COVERED ALL BUT $OF THIS REPAIRAGAIN THE CUSTOMER WAS CALLED TO EXPLAIN WHAT WAS NOT COVEREDAFTER THIS PARTS NEED TO BE ORDERED TO REPAIR THIS TRANSMISSION(THIS TAKES A FEW DAYS TO GET PARTS.) AFTER REPAIRS WE NEED TO PUT VEHICLE BACK TOGETHERWHEN FINISHED THERE IS A QUICK LEARN PROCEDURE THAT NEEDS TO BE COMPLETED BEFORE VEHICLE WILL SHIFT PROPERLY, THE VEHICLES BATTERY KEPT LOSING A CHARGE AND THIS WAS HARD TO ACCOMPLISH UNTIL BATTERY WAS REPLACEDAGAIN WE CALLED AND EXPLAINED THIS TO CUSTOMER, WHO THAN VERBALLY GAVE PERMISSION TO REPLACE THE BATTERYWE ALSO EXPLAINED THE TRIPTRONIC SHIFTER WAS BROKENWE TRIED FOR 4-DAYS TO FIND A USED UNIT BECAUSE CUSTOMER DID NOT WANT TO SPEND ANY MORE ON THIS VEHICLE WE COULD NOT FIND A USED UNIT, OUR ELECTRICAL TECHREPAIRED THIS AT NON CHARGE TO CUSTOMERTHIS TOOL ANOTHER DAYSAT THIS POINT THE CUSTOMER DECIDED BEFORE QUICK LEARN PROCEDURE WAS COMPLETEDMR [redacted] DROPPED VEHICLE OFF AGAIN THIS TIME WE TESTED AND FOUND THE VALVE BODY IN TRANS WAS TIRED AND WORN, WE REPLACED THIS PART($890.00) AT NO CHARGE TO CUSTOMER

Fast friendly serviceFixed the problem with my transmission at much less than quoted elsewhere

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The first Lie here is this car was dropped off on December 22, 2014, It was dropped off here by *** *** *** the dealer I had purchased and took it to for repairI was not even aware KZ had my car for two weeksI had called the dealership to ask what was happening with the car when I was then told it was with KZ I called them to find out what was going on they told me with the holidays they didn't work two days out of the two weeksI was informed that the transmiasson needed to be repaired they would be putting in a claim with ***After waiting another week with no word I again called and was told someone from *** was coming to look at the car before they approved the repairThis repair as done or so we thought and we had been told the shifter was the electrical issue that caused the transmission to go bad they could replace this for we had to pay because if they put in a claim for it *** may refuse to pay the transmission work, so we said OK do itTwo weeks or so went by with no word on the car we called Again they said they could not get the part at the quoted price wanted we said no to thisThey had at no point said anything about a battery but that they needed to drive the car miles to reset the car pick it up Friday when I stopped to get it I wasn't ready they said to get it Monday again I stopped on Monday it wasn't ready they still didn't know what was wrong on Tuesday my wife said it was to be pulled they had no idea what they were doing and the car was gone all weekend because someone was using itSure enough when we picked it up the miles I was told about was The car was then taken to ** ** *** along with all paperwork from kz's and they did find and replace an osenser and tested the shifter as we had been told that was the issueThe shifted is fine no issues per vw however after going over the car they did state the car needed a new transmission! We called *** and have been told we had to return the car to kz for this as its under warranty with themWe have reluctantly taken the car back and are now waiting for the games to begin all over againI am also sending this as well as the answer from kz to the DMV for review with paperwork from vw as to the unneeded repairs they are still trying to claim!
Regards, *** ***

TO WHOM IT MAY CONCERN,
MR. [redacted] VEHICLE WAS DROPPED OFF ON 12/24/14 . WE CLOSED AT NOON THAT DAY FOR THE CHRISTMAS HOLIDAY. WE REOPENED ON 12/29/14 AND OPENED THE CLAIM ON THIS VEHICLE ON THAT DAY. THE SAME DAY THIS CLAIM WAS OPENED I CALLED MR [redacted] AND GOT PERMISSION TO PULL TRANSMISSION FOR FURTHER DIAG. THE TRANSMISSION WAS PULLED ON 12/30/14 . ON 12/31/14 THE TRANSMISSION WAS OPENED UP AND AN ESTIMATE WAS WRITTEN. WE WERE CLOSED ON NEW YEARS DAY, SO ESTIMATE WAS CALLED IN ON 1/2/15. THE WARRANTY COMPANY SENDS AN INSPECTOR OUT TO EXAMINE UNIT, THIS TOOK 2 DAYS. THE WARRANTY COMPANY GOES OVER THIS DATA AND CALLS WITH AN APPROVAL. THEY COVERED ALL BUT $188.65 OF THIS REPAIR. AGAIN THE CUSTOMER WAS CALLED TO EXPLAIN WHAT WAS NOT COVERED. AFTER THIS PARTS NEED TO BE ORDERED TO REPAIR THIS TRANSMISSION(THIS TAKES A FEW DAYS TO GET PARTS.) AFTER REPAIRS WE NEED TO PUT VEHICLE BACK TOGETHER. WHEN FINISHED THERE IS A QUICK LEARN PROCEDURE THAT NEEDS TO BE COMPLETED BEFORE VEHICLE WILL SHIFT PROPERLY, THE VEHICLES BATTERY KEPT LOSING A CHARGE AND THIS WAS  HARD TO ACCOMPLISH UNTIL BATTERY WAS REPLACED. AGAIN WE CALLED AND EXPLAINED THIS TO CUSTOMER, WHO THAN VERBALLY GAVE PERMISSION TO REPLACE THE BATTERY. WE ALSO EXPLAINED THE TRIPTRONIC SHIFTER WAS BROKEN. WE TRIED FOR 4-5 DAYS TO FIND A USED UNIT BECAUSE CUSTOMER DID NOT WANT TO SPEND ANY MORE ON THIS VEHICLE.  WE COULD NOT FIND A USED UNIT, OUR ELECTRICAL TECH. REPAIRED THIS AT NON CHARGE TO CUSTOMER. THIS TOOL ANOTHER 2 DAYS. AT THIS POINT THE CUSTOMER DECIDED BEFORE QUICK LEARN PROCEDURE WAS COMPLETED. MR [redacted] DROPPED VEHICLE OFF AGAIN . THIS TIME WE TESTED AND FOUND THE VALVE BODY IN TRANS WAS TIRED AND WORN, WE REPLACED THIS PART($890.00) AT NO CHARGE TO CUSTOMER.

MR. [redacted] DROPPED HIS 2005 VOLKSWAGON BEETLE OFF ON APROX. 1/3/15. HE STATED "THE TRANSMISSION IS NOT RIGHT, BECAUSE THE TRANSMISSION IS SLIPPING". WE CHECKED THE TRANSMISSION AND FOUND INTERNAL FAILURES. WE ALSO FOUND ELECTRICAL PROBLEMS IN THE SENSOR INSIDE THE CARS MANUAL SHIFT LEVER, AND ALSO...

THE 02 SENSOR SYSTEM, WHICH IN TURN CAUSED ERRATIC SHIFT OPERATION AND THE PROBLEM OF TRYING TO GET THE NEW TRANSMISSION REPAIR TO RELEARN. ALSO THE BATTERY KEPT GOING LOW AND DEAD AT TIMES, BECAUSE OF ITS POOR CONDITION. HIS WARRANTY COMPANY SENT A FORM AGREEING TO PAY $2066.90 FOR THE TRANSMISSION OVERHAUL, LEAVING A BALANCE OF $188.65 MR. [redacted] WAS INFORMED OF THIS PRICE AND THE BALANCE DUE FROM HIM AT THE END OF REPAIRS. I([redacted]) CALLED AND INFORMED THE CUSTOMER THAT THE VEHICLE HAD ELECTRICAL PROBLEMS CAUSING A RELEARN ISSUE. WE EXPLAINED THESE PROBLEMS, BUT THE CUSTOMER WANTED US TO TRY TO REPAIR THE OTHER PROBLEMS WITHOUT ADDITIONAL COST. HE ACTUALLY NEEDED A NEW SHIFTER/SENSOR ASSEMBLY, BUT HE DID NOT WANT TO BUY ONE. SO WE CONTINUALLY TRIED A LESS COSTLY ALTERNATIVE REPAIR WITH THE ELECTRONICS. AFTER SEVERAL TRIES, WE NEEDED TO CONTINUE DRIVING THE CAR TO SEE IF THESE EFFORTS WOULD WORK, AND ACHIEVE THE RELEARN PROCESS WE NEEDED FOR THE TRANSMISSION TO SHIFT.   ON APROX. 1/20/15 I (R. [redacted]) CALLED MR. [redacted] AND INFORMED HIM THE BATTERY IN HIS VEHICLE WAS NOT HOLDING A CHARGE, AND EVERY TIME IT WENT DEAD THE RELEARN WAS NOT GETTING ACCOMPLISHED. HE THAN AGREED TO A NEW BATTERY. WE ALSO TRIED REPEATEDLY TO FIND A USED SHIFTER/SENSOR ASSEMBLY FOR HIS VEHICLE. BUT DUE TO THE TRIPTRONIC SHIFTER TYPE, NONE WERE TO BE FOUND USED. WE CALLED THE CUSTOMER AND GAVE PRICING FOR A SHIFTER/SENSOR ASSEMBLY, THE CUSTOMER DECLINED DUE TO THE PART BEING $737.00 AND COSTING TOO MUCH.   MR. [redacted] PICKED UP HIS VEHICLE AS IT WAS AND SAID HE WOULD HAVE THE ELECTRONIC PROBLEMS LOOKED AT ELSEWHERE. THE ADDITIONAL MILES ON THE VEHICLE WERE FROM THE BATTERY GOING DEAD, AND US CONTINUALLY TRYING TO FIX THE ELECTRICAL PROBLEMS. THIS WAS DONE AT NO FURTHER COST TO HIM, AND TO SEE IF WE COULD ACHIEVE THE RELEARN PROCEDURE, WHICH AGAIN COULD ONLY BE DONE BY DRIVING VEHICLE. WE DID EXPLAIN ALL THIS TO HIM AND DESPITE THE EXTRA TIME WE PUT INTO TRYING TO SAVE HIM MONEY ON THESE ELECTRICAL TRIAL REPAIRS AT HIS REQUEST, THIS WAS DONE AT NO ADDITIONAL CHARGE TO HIM.

Fast friendly service. Fixed the problem with my transmission at much less than quoted elsewhere.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The first Lie here is this car was dropped off on December 22, 2014,  It was dropped off here by [redacted] the dealer I had purchased and took it to for repair. I was not even aware KZ had my car for two weeks. I had called the dealership to ask what was happening with the car when I was then told it was with KZ  I called them to find out what was going on they told me with the holidays they didn't work two days out of the two weeks. I was informed that the transmiasson needed to be repaired they would be putting in a claim with [redacted]. After waiting another week with no word I again called and was told someone from [redacted] was coming to look at the car before they approved the repair. This repair as done or so we thought and we had been told the shifter was the electrical issue that caused the transmission to go bad they could replace this for 170.00 we had to pay because if they put in a claim for it [redacted] may refuse to pay the transmission work, so we said OK do it. Two weeks or so went by with no word on the car we called Again they said they could not get the part at the quoted price wanted 800.00 we said no to this. They had at no point said anything about a battery but that they needed to drive the car 125 miles to reset the car pick it up Friday when I stopped to get it I wasn't ready they said to get it Monday again I stopped on Monday it wasn't ready they still didn't know what was wrong on Tuesday my wife said it was to be pulled they had no idea what they were doing and the car was gone all weekend because someone was using it. Sure enough when we picked it up the 125 miles I was told about was 330. The car was then taken to [redacted] along with all paperwork from kz's and they did find and replace an o2 senser and tested the shifter as we had been told that was the issue. The shifted is fine no issues per vw however after going over the car they did state the car needed a new transmission! We called [redacted] and have been told we had to return the car to kz for this as its under warranty with them. We have reluctantly taken the car back and are now waiting for the games to begin all over again. I am also sending this as well as the answer from kz to the DMV for review with  paperwork from vw as to the unneeded repairs they are still trying to claim!
Regards, [redacted]

TO WHOM IT MAY CONCERN,MR. [redacted] VEHICLE WAS DROPPED OFF ON 12/24/14 . WE CLOSED AT NOON THAT DAY FOR THE CHRISTMAS HOLIDAY. WE REOPENED ON 12/29/14 AND OPENED THE CLAIM ON THIS VEHICLE ON THAT DAY. THE SAME DAY THIS CLAIM WAS OPENED I CALLED MR [redacted] AND GOT PERMISSION TO PULL TRANSMISSION FOR FURTHER DIAG. THE TRANSMISSION WAS PULLED ON 12/30/14 . ON 12/31/14 THE TRANSMISSION WAS OPENED UP AND AN ESTIMATE WAS WRITTEN. WE WERE CLOSED ON NEW YEARS DAY, SO ESTIMATE WAS CALLED IN ON 1/2/15. THE WARRANTY COMPANY SENDS AN INSPECTOR OUT TO EXAMINE UNIT, THIS TOOK 2 DAYS. THE WARRANTY COMPANY GOES OVER THIS DATA AND CALLS WITH AN APPROVAL. THEY COVERED ALL BUT $188.65 OF THIS REPAIR. AGAIN THE CUSTOMER WAS CALLED TO EXPLAIN WHAT WAS NOT COVERED. AFTER THIS PARTS NEED TO BE ORDERED TO REPAIR THIS TRANSMISSION(THIS TAKES A FEW DAYS TO GET PARTS.) AFTER REPAIRS WE NEED TO PUT VEHICLE BACK TOGETHER. WHEN FINISHED THERE IS A QUICK LEARN PROCEDURE THAT NEEDS TO BE COMPLETED BEFORE VEHICLE WILL SHIFT PROPERLY, THE VEHICLES BATTERY KEPT LOSING A CHARGE AND THIS WAS  HARD TO ACCOMPLISH UNTIL BATTERY WAS REPLACED. AGAIN WE CALLED AND EXPLAINED THIS TO CUSTOMER, WHO THAN VERBALLY GAVE PERMISSION TO REPLACE THE BATTERY. WE ALSO EXPLAINED THE TRIPTRONIC SHIFTER WAS BROKEN. WE TRIED FOR 4-5 DAYS TO FIND A USED UNIT BECAUSE CUSTOMER DID NOT WANT TO SPEND ANY MORE ON THIS VEHICLE.  WE COULD NOT FIND A USED UNIT, OUR ELECTRICAL TECH. REPAIRED THIS AT NON CHARGE TO CUSTOMER. THIS TOOL ANOTHER 2 DAYS. AT THIS POINT THE CUSTOMER DECIDED BEFORE QUICK LEARN PROCEDURE WAS COMPLETED. MR [redacted] DROPPED VEHICLE OFF AGAIN . THIS TIME WE TESTED AND FOUND THE VALVE BODY IN TRANS WAS TIRED AND WORN, WE REPLACED THIS PART($890.00) AT NO CHARGE TO CUSTOMER.