L A Electronics

LA Electronics [redacted] ***###-###-####To: Revdex.com ATT ID [redacted] (DRS) PRODUCTS WE USED FOR INSTALLATION DID NOT FAIL NOR ANYTHING TO DO FOR SUBS TO FAILWE ARE IN AUDIO ELECTRONICS BUSINESS IN TX OVER YRSOUR EXPERTISE AND KNOW HOW IS BASED ON SCIENCEFAILED PRODUCT PURCHASED BY THE GENTLEMAN SOME PLACE ELSE NOT FROM USWORK DONE BY US IS UNDER WARRANTY WE STAND BY OUR WORK AND OUR WARRANTYWE MADE AN HONEST THING BY REFUNDING THE BASS KNOBWE ARE SUBMITTING A WRITTEN STATEMENT FROM OUR SALES PERSON MR [redacted] [redacted] WAS THE SALES PERSON ATTENDING THE GENTLEMANWE WOULD SINCERY LIKE TO WORK WITH THE GENTLEMAN AND TRY TO MAKE HIM HAPPY IF THE GENTLEMAN WANTS WE CAN CHECK THE SYSTEM FOR HIM FREEALSO IF HE BRINGS THE SUBS WE CAN INSTALL THEM FOR HIM FREE PLEASE CALL ME IF YOU HAVE ANY QUESTIONS OR CONCERNS ILL BE GLAD TO DO THE RIGHT THINGSINCERELY, ***###-###-#### (CORP OFF)###-###-#### (SA.)ID [redacted] May 14, 2015On April 15, the customer came into L.AElectronics, with a Hyundai genesis he was looking to get the product installed in his vehicle subs, amp, wiringHe purchased a hi/lo converter and paid for labor on the installationAs we were doing the installation we realized he had the wrong bass knob for his amplifier, and then I told him we have a bass knob that'll work on his amp, he then bought the bass knob and we installed that as wellWhen the installation was finished and it was time to pay he asked us if we could bolt the box down and write it on the receipt, he said his insurance wouldn't cover it if we didn't, I told him we don't usually do that but if he went and bought some brackets I would do him that favorAfter he paid we went to test everything out, everything was properly installed and working fine except for the bass knob, the bass knob was not working, so I went to go find another one, before I knew it the customer left saying he was in a hurry he will be back laterThe next day April 16, he returned and spoke to one of the installers out front saying that his subwoofers weren't working, the installer checked the speakers and noticed that they were frozen (blown)He then said that he was going to take them back to [redacted] where he purchased themLater on that day I called [redacted] to check on something I had ordered from them, before we hung up I mentioned that the customer was going over there out of common courtesy The next day April 17, He then returned asking for a refund, we then explained that we don't do refunds and the money he paid was for labor which was properly doneThen he continued to say [redacted] from [redacted] said that the installation was done wrong, I than called [redacted] in front of the customer and he wasn't available at the momentWe did refund the money for the bass knob because we didn't have another that would work for him, he was then supposed to go get it uninstalled but drove off before we had the chanceLater that day [redacted] had returned my call after the customer had left, I then explained the situation to [redacted] and that the customer was saying he said we did it wrong, [redacted] then told me that he never said any of that, but did tell the customer that they were blown from over playing [redacted] pretty much explained to me from how they looked the only explanation is that the customer got careless and over drove them or played them too loud[redacted] ###-###-####ID [redacted]

LA Electronics[redacted]###-###-####05.15.2015 To: Revdex.com ATT ID [redacted] (DRS) 1. PRODUCTS WE USED FOR INSTALLATION DID NOT FAIL NOR ANYTHING TO DO FOR SUBS TO FAIL.2. WE ARE IN AUDIO ELECTRONICS BUSINESS IN TX OVER 20 YRS. OUR EXPERTISE AND KNOW HOW IS...

BASED ON SCIENCE3. FAILED PRODUCT PURCHASED BY THE GENTLEMAN SOME PLACE ELSE NOT FROM US.4. WORK DONE BY US IS UNDER WARRANTY.  WE STAND BY OUR WORK AND OUR WARRANTY.5. WE MADE AN HONEST THING BY REFUNDING THE BASS KNOB.6. WE ARE SUBMITTING A WRITTEN STATEMENT FROM OUR SALES PERSON MR [redacted].  [redacted] WAS THE SALES PERSON ATTENDING THE GENTLEMAN.7. WE WOULD SINCERY LIKE TO WORK WITH THE GENTLEMAN AND TRY TO MAKE HIM HAPPY IF THE GENTLEMAN WANTS WE CAN CHECK THE SYSTEM FOR HIM FREE. ALSO IF HE BRINGS THE SUBS WE CAN INSTALL THEM FOR HIM FREE.  PLEASE CALL ME IF YOU HAVE ANY QUESTIONS OR CONCERNS.  ILL BE GLAD TO DO THE RIGHT THING. SINCERELY, [redacted]###-###-#### (CORP OFF)###-###-#### (SA.)ID [redacted] May 14, 2015On April 15, 2015 the customer came into L.A. Electronics, with a Hyundai genesis he was looking to get the product installed in his vehicle subs, amp, wiring. He purchased a hi/lo converter and paid for labor on the installation. As we were doing the installation we realized he had the wrong bass knob for his amplifier, and then I told him we have a bass knob that'll work on his amp, he then bought the bass knob and we installed that as well. When the installation was finished and it was time to pay he asked us if we could bolt the box down and write it on the receipt, he said his insurance wouldn't cover it if we didn't, I told him we don't usually do that but if he went and bought some brackets I would do him that favor. After he paid we went to test everything out, everything was properly installed and working fine except for the bass knob, the bass knob was not working, so I went to go find another one, before I knew it the customer left saying he was in a hurry he will be back later. The next day April 16, 2015 he returned and spoke to one of the installers out front saying that his subwoofers weren't working, the installer checked the speakers and noticed that they were frozen (blown). He then said that he was going to take them back to [redacted] where he purchased them. Later on that day I called [redacted] to check on something I had ordered from them, before we hung up I mentioned that the customer was going over there out of common courtesy.      The next day April 17, 2015 He then returned asking for a refund, we then explained that we don't do refunds and the money he paid was for labor which was properly done. Then he continued to say [redacted] from [redacted] said that the installation was done wrong, I than called [redacted] in front of the customer and he wasn't available at the moment. We did refund the money for the bass knob because we didn't have another that would work for him, he was then supposed to go get it uninstalled but drove off before we had the chance. Later that day [redacted] had returned my call after the customer had left, I then explained the situation to [redacted] and that the customer was saying he said we did it wrong, [redacted] then told me that he never said any of that, but did tell the customer that they were blown from over playing. [redacted] pretty much explained to me from how they looked the only explanation is that the customer got careless and over drove them or played them too loud.[redacted]###-###-####ID [redacted]

LA Electronics
[redacted]
###-###-####
05.15.2015
 
To: Revdex.com ATT ID [redacted] (DRS)
 
1. PRODUCTS WE USED FOR INSTALLATION DID NOT FAIL NOR ANYTHING TO DO FOR SUBS TO FAIL.
2. WE ARE IN AUDIO...

ELECTRONICS BUSINESS IN TX OVER 20 YRS. OUR EXPERTISE AND KNOW HOW IS BASED ON SCIENCE3. FAILED PRODUCT PURCHASED BY THE GENTLEMAN SOME PLACE ELSE NOT FROM US.
4. WORK DONE BY US IS UNDER WARRANTY.  WE STAND BY OUR WORK AND OUR WARRANTY.
5. WE MADE AN HONEST THING BY REFUNDING THE BASS KNOB.
6. WE ARE SUBMITTING A WRITTEN STATEMENT FROM OUR SALES PERSON MR [redacted].  [redacted] WAS THE SALES PERSON ATTENDING THE GENTLEMAN.
7. WE WOULD SINCERY LIKE TO WORK WITH THE GENTLEMAN AND TRY TO MAKE HIM HAPPY IF THE GENTLEMAN WANTS WE CAN CHECK THE SYSTEM FOR HIM FREE. ALSO IF HE BRINGS THE SUBS WE CAN INSTALL THEM FOR HIM FREE. 
 
PLEASE CALL ME IF YOU HAVE ANY QUESTIONS OR CONCERNS.  ILL BE GLAD TO DO THE RIGHT THING. 
SINCERELY, 
[redacted]
###-###-#### (CORP OFF)
###-###-#### (SA.)
ID [redacted]
 
May 14, 2015
On April 15, 2015 the customer came into L.A. Electronics, with a Hyundai genesis he was looking to get the product installed in his vehicle subs, amp, wiring. He purchased a hi/lo converter and paid for labor on the installation. As we were doing the installation we realized he had the wrong bass knob for his amplifier, and then I told him we have a bass knob that'll work on his amp, he then bought the bass knob and we installed that as well. When the installation was finished and it was time to pay he asked us if we could bolt the box down and write it on the receipt, he said his insurance wouldn't cover it if we didn't, I told him we don't usually do that but if he went and bought some brackets I would do him that favor. After he paid we went to test everything out, everything was properly installed and working fine except for the bass knob, the bass knob was not working, so I went to go find another one, before I knew it the customer left saying he was in a hurry he will be back later. The next day April 16, 2015 he returned and spoke to one of the installers out front saying that his subwoofers weren't working, the installer checked the speakers and noticed that they were frozen (blown). He then said that he was going to take them back to [redacted] where he purchased them. Later on that day I called [redacted] to check on something I had ordered from them, before we hung up I mentioned that the customer was going over there out of common courtesy. 
 
 
 
 The next day April 17, 2015 He then returned asking for a refund, we then explained that we don't do refunds and the money he paid was for labor which was properly done. Then he continued to say [redacted] from [redacted] said that the installation was done wrong, I than called [redacted] in front of the customer and he wasn't available at the moment. We did refund the money for the bass knob because we didn't have another that would work for him, he was then supposed to go get it uninstalled but drove off before we had the chance. Later that day [redacted] had returned my call after the customer had left, I then explained the situation to [redacted] and that the customer was saying he said we did it wrong, [redacted] then told me that he never said any of that, but did tell the customer that they were blown from over playing. [redacted] pretty much explained to me from how they looked the only explanation is that the customer got careless and over drove them or played them too loud.
[redacted]
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ID [redacted]