L & L Carpet Discount Centers - Delaware Division

The following is in response to your request regarding the consumer complaint received on April 20, referencing The L & L Company.I have researched all documentation and spoken with all partiesinvolved regarding the sales and.installation process that the consumer claims is incorrectAll materials were ordered and installed according to the signed contract between the consumer and The L & L CompanyThe sales pricing is also included on thesigned contract and was accepted by the consumer at the time ofsettlementThe L & L Company can provide all documentation that pertains to this matter.I will offer that the consumer is welcome to contact .me at his convenience to further .discuss and attempt to resolve this issue

The following is in response to your request regarding the consumer complaint received on April 20, 2015 referencing The L & L Company.I have researched all documentation and spoken with all partiesinvolved regarding the sales and.installation process that the consumer claims is...

incorrect. All materials were ordered and installed according to the signed contract between the consumer and The L & L Company. The sales pricing is also included on thesigned contract and was accepted by the consumer at the time ofsettlement. The L & L Company can provide all documentation that pertains to this matter.I will offer that the consumer is welcome to contact .me at his convenience to further .discuss and attempt to resolve this issue

Review: Company put down a much cheaper tile flooring then what was ordered without reducing price.Credibility of L&L Flooring salesman, [redacted]:* Told us he had no blue carpet for sale so we settled on a grey. When leaving showroom found some blue samples. He switched the order to a blue.* Backsplash ordered was not what was being installed which was a cheaper version. I caught it in time before being installed.* Bill came to over 27K. Set up appt. with [redacted] (was assigned to him) to lower price. F/U meeting all blue samples were hidden. Told my general contractor I refused to deal with Mr. [redacted]. New saleswoman mailed me 4 blues to chose from. Changed about 50% of tile to a 3-D white and brown tile. Tile laid was a flat, cheap linoleum type flooring. DEFINITELY NOT WHAT WAS ORDERED!!!* When we got bill approx. 3 months after meeting with [redacted] twice and changing to a cheaper carpet and tile the bill was actually higher!!! It came to almost $33,000. So we set up a meeting with [redacted] to lower the price by picking cheaper flooring and we ended up with the wrong, much cheaper flooring for about $5,000 more. All this flooring could have been done by Lowe's or Home Depot and we would have got what we wanted for about $4,000 to $7,000!!! I know because I designed every inch of my last house and picked every bit of material. I am very familiar with the pricing of various types of flooring and backsplash.Desired Settlement: Replace flooring with correct flooring. Also, decrease the difference of the original price and the final price back to at least the original price of $27,000. Final price wasn't disclosed until I closed on the house.

Business

Response:

The following is in response to your request regarding the consumer complaint received on April 20, 2015 referencing The L & L Company.I have researched all documentation and spoken with all partiesinvolved regarding the sales and.installation process that the consumer claims is incorrect. All materials were ordered and installed according to the signed contract between the consumer and The L & L Company. The sales pricing is also included on thesigned contract and was accepted by the consumer at the time ofsettlement. The L & L Company can provide all documentation that pertains to this matter.I will offer that the consumer is welcome to contact .me at his convenience to further .discuss and attempt to resolve this issue