Complaint: [redacted] I am rejecting this response because:The statement is completely falseMichelle/Manager when I called started yelling and being abusive to me and I asked to speak to her manager and she declined I explained I had never been treated like this ever especially being a customer who is paying for her equipmentWhen I ordered Michelle and I went over the chairs and she explained the one she ordered me was not me the elderly so I said the chair that has to pushed back by the client would be better and I ordered twoMichelle then ordered of the wrong chairWhen the shipment arrived box half ripped and I didn't get back to work for a week later I called and stated she sent me the wrong chairAgain Michelle rude and said no it wasn'tNow why would I say it is if it wasn't we are arguing over a chair not a 5,chairSo I asked to speak with Steve he returned my call was very apologetic and said he understoodIf you don't have the box cause it was damaged just make sure you bring it back before the end of the year and he would discount me 10% on the new chairs and pay no taxWhen I got there both employees were very rude stating they had no show room and I wouldn't be able to return the chair I explained that was fine I don't care about returning at this point I just need to purchase two more chairs and wanted to see and sit in themWhen I stated that Michelle whole attitude changed and was willing to help even gave us a measuring tape to see if it would fit in our van looked up what we wanted and all of a sudden had a showroom to show usWhen the other employee noticed she was going to take us she called her into the office and talked to herAll of a sudden she wasnt' taking us and a male came to show us the showroomHe explained he was brand new and he was sorryWhen he said he would be taking care of us we were sitting in his office ordering when Michelle came in and proceeded to tell me I can only pay CASH ONLY!! I explained I only have a business credit card and she told me to go down the road there is a ATM down thereI explained I couldn't with draw money off a company credit card let alone thousands cause we were getting shampoo chairs and pedicure set upsShe said she didn't careI then asked what about ordering online and she stated they will not ship out to us I asked why and she said because I complainedI explained its because she ordered the wrong chair and quanity and she didn't want to take any responsibility for her mistakeShe then told me I could wait for the owner we waited but felt he was never coming so we waited in the van for a few minutes then I had [redacted] go in and give my name and number and have him call me when he arrivesAfter [redacted] walked out they locked the doorI asked her did you realize they locked the door behind you she said NO but knew when she walked in they were talking about usI got a call stating the owner doesn't do business over the phone and he wouldn't be returning my call [redacted] at this time was appauled at how we both were treated and called in herself to talk to the owner to explain her experience with the company then we got the same call back saying sorry owner respond to this and then they both proceeded to call our business asking questions to the receptionist about where we were atDon't understand why we were treated so poorly on their mistakeWhen Steve said he would make it rightI asked if they could call Steve they said NOI then explained I called within the time frame Steve said he would take care of meAnd the reason why we drove up there was to purchase I didn't care about returning at this time.I still have not heard anything from the owner about this situation and feel Michelle doesn't want to own up to her own rudeness and mistake.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Our office first purchased on jul 13th two days later we needed to exchange the new lamp because it was rusted, leaning to one side, the magnifying lamp would not stay up and would flop down and lastly after a few uses the lamp no longer turned on(we have pictures and videos to back up our claim) On the 15th of july we exchanged the first lamp for another, at that time there was NO mention of original packaging nor did the give us a new lamp with packagingWe did have the original packaging at our office up until the 21st of july that when the shred company we use came to pick up our recyclingBy that time we have already exchanged for the second lamp and it was working okwe did not think that this second lamp would need to be exchanged or returnedOn the 29th of july at pm the light on the lamp shut off and did not turn back on [redacted] called the customer service line for LCL Beauty because we had patients still on our schedule [redacted] and spoke to [redacted] and tried to resolve the issue by prompting [redacted] to fix lamp with [redacted] instructions [redacted] did as [redacted] said and the lamp did turn back on [redacted] continued with her patient and the first patient she saw the lamp sparked over the patients face and also into [redacted] Luckily there was no harm done but the patient was shocked and we did need to reschedule due to the type of appt it was [redacted] then called [redacted] back and addressed the issues and wanted a refund due to faulty productShe could no longer trust the company and the products they offer [redacted] did nothing to help after we stated that we did not have the original packagingShe stated that she will stick to the company policy and we can exchange second lamp but will not get refundon the 30th I made a second attempt in calling LCL beautySteve from the company called back and we also had the same discussionI mentioned to Steve that when the first lamp was returned they did not give us a box and they didn't ask for oneSteve then stated that "we don't know what the service department does, we just don't know." I then told him that he should find out what HIS services department doesSteve stated that they take parts from different machines that work and build off that good parts, that may be why we did not get a box for the second lampI find that very unprofessional and ethically wrongon their website they claim and guarantee quality products but I come to find out that this is falsethey take "working" parts of faulty machines and build another and resell it to customersif I had known this to begin with we would NOT have purchased from this companywe have a huge dermatology office and this can be an extreme liability for us if our machines hurt a patientthe lamps are inches from a patients face! having it spark is NEVER okimagine if you were the patient going into a medical office and having their machines not work or spark! we would be more than happy to exchange for another lamp but this would be the THIRD lamp we would be getting from this company, not only did the first two not work but we find out they are also not new and they are parts of other machines that were returned as defective and they put it together as if they were selling a new productwe can not trust this company with our patientsI did not tell steve that I was "done dealing with this"(I have all our conversations recorded and [redacted] does also) [redacted] , gave up on trying to get a refund and on Friday the 31st she drove down and exchanged the second lamp for the third lampwe have not used the third lamp and also the third lamp is leaning to one side againit is true that we have one lamp for our officewe have one large lamp that we purchased from LCL and the other providers have a hand held lampother providers in our office provide a different service that doesn't require them to use both hands and if they needed both hands they have assistants in the treatment room [redacted] performs different services that requires her to have both hands free and have the large lamp with a good light so she does not harm patients skinI do not need to go into detail on how we run our office and its none of LCL beautys business to know why we only have one lamp [redacted] is still in contact with a team member of LCL beauty and she is still trying to resolve the issue of the third lamp that is faultywe are fully aware of return policies and procedureswe have policies of our own but sometimes we have to make ethical judgment calls for the safety of the patient/customerat this point, we are arguing over a boxif we had the box they would refund our money, but since we don't they cantwe just find that so ridiculous after we've already exchanged two and about to exchange the thirdhow many lamps are we going to have to exchange before we get a working one? we have all conversations recorded and we have documented all the faulty lamps and we have pictures of all the faulty partsvery up setting that their are businesses like this out thereSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The statement is completely falseMichelle/Manager when I called started yelling and being abusive to me and I asked to speak to her manager and she declined I explained I had never been treated like this ever especially being a customer who is paying for her equipmentWhen I ordered Michelle and I went over the chairs and she explained the one she ordered me was not me the elderly so I said the chair that has to pushed back by the client would be better and I ordered twoMichelle then ordered of the wrong chairWhen the shipment arrived box half ripped and I didn't get back to work for a week later I called and stated she sent me the wrong chairAgain Michelle rude and said no it wasn'tNow why would I say it is if it wasn't we are arguing over a chair not a 5,chairSo I asked to speak with Steve he returned my call was very apologetic and said he understoodIf you don't have the box cause it was damaged just make sure you bring it back before the end of the year and he would discount me 10% on the new chairs and pay no taxWhen I got there both employees were very rude stating they had no show room and I wouldn't be able to return the chair I explained that was fine I don't care about returning at this point I just need to purchase two more chairs and wanted to see and sit in themWhen I stated that Michelle whole attitude changed and was willing to help even gave us a measuring tape to see if it would fit in our van looked up what we wanted and all of a sudden had a showroom to show usWhen the other employee noticed she was going to take us she called her into the office and talked to herAll of a sudden she wasnt' taking us and a male came to show us the showroomHe explained he was brand new and he was sorryWhen he said he would be taking care of us we were sitting in his office ordering when Michelle came in and proceeded to tell me I can only pay CASH ONLY!! I explained I only have a business credit card and she told me to go down the road there is a ATM down thereI explained I couldn't with draw money off a company credit card let alone thousands cause we were getting shampoo chairs and pedicure set upsShe said she didn't careI then asked what about ordering online and she stated they will not ship out to us I asked why and she said because I complainedI explained its because she ordered the wrong chair and quanity and she didn't want to take any responsibility for her mistakeShe then told me I could wait for the owner we waited but felt he was never coming so we waited in the van for a few minutes then I had [redacted] go in and give my name and number and have him call me when he arrivesAfter [redacted] walked out they locked the doorI asked her did you realize they locked the door behind you she said NO but knew when she walked in they were talking about usI got a call stating the owner doesn't do business over the phone and he wouldn't be returning my call [redacted] at this time was appauled at how we both were treated and called in herself to talk to the owner to explain her experience with the company then we got the same call back saying sorry owner respond to this and then they both proceeded to call our business asking questions to the receptionist about where we were atDon't understand why we were treated so poorly on their mistakeWhen Steve said he would make it rightI asked if they could call Steve they said NOI then explained I called within the time frame Steve said he would take care of meAnd the reason why we drove up there was to purchase I didn't care about returning at this time.I still have not heard anything from the owner about this situation and feel Michelle doesn't want to own up to her own rudeness and mistake.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Our office first purchased on jul 13th two days later we needed to exchange the new lamp because it was rusted, leaning to one side, the magnifying lamp would not stay up and would flop down and lastly after a few uses the lamp no longer turned on(we have pictures and videos to back up our claim) On the 15th of july we exchanged the first lamp for another, at that time there was NO mention of original packaging nor did the give us a new lamp with packagingWe did have the original packaging at our office up until the 21st of july that when the shred company we use came to pick up our recyclingBy that time we have already exchanged for the second lamp and it was working okwe did not think that this second lamp would need to be exchanged or returnedOn the 29th of july at pm the light on the lamp shut off and did not turn back on [redacted] called the customer service line for LCL Beauty because we had patients still on our schedule [redacted] and spoke to [redacted] and tried to resolve the issue by prompting [redacted] to fix lamp with [redacted] instructions [redacted] did as [redacted] said and the lamp did turn back on [redacted] continued with her patient and the first patient she saw the lamp sparked over the patients face and also into [redacted] Luckily there was no harm done but the patient was shocked and we did need to reschedule due to the type of appt it was [redacted] then called [redacted] back and addressed the issues and wanted a refund due to faulty productShe could no longer trust the company and the products they offer [redacted] did nothing to help after we stated that we did not have the original packagingShe stated that she will stick to the company policy and we can exchange second lamp but will not get refundon the 30th I made a second attempt in calling LCL beautySteve from the company called back and we also had the same discussionI mentioned to Steve that when the first lamp was returned they did not give us a box and they didn't ask for oneSteve then stated that "we don't know what the service department does, we just don't know." I then told him that he should find out what HIS services department doesSteve stated that they take parts from different machines that work and build off that good parts, that may be why we did not get a box for the second lampI find that very unprofessional and ethically wrongon their website they claim and guarantee quality products but I come to find out that this is falsethey take "working" parts of faulty machines and build another and resell it to customersif I had known this to begin with we would NOT have purchased from this companywe have a huge dermatology office and this can be an extreme liability for us if our machines hurt a patientthe lamps are inches from a patients face! having it spark is NEVER okimagine if you were the patient going into a medical office and having their machines not work or spark! we would be more than happy to exchange for another lamp but this would be the THIRD lamp we would be getting from this company, not only did the first two not work but we find out they are also not new and they are parts of other machines that were returned as defective and they put it together as if they were selling a new productwe can not trust this company with our patientsI did not tell steve that I was "done dealing with this"(I have all our conversations recorded and [redacted] does also) [redacted] , gave up on trying to get a refund and on Friday the 31st she drove down and exchanged the second lamp for the third lampwe have not used the third lamp and also the third lamp is leaning to one side againit is true that we have one lamp for our officewe have one large lamp that we purchased from LCL and the other providers have a hand held lampother providers in our office provide a different service that doesn't require them to use both hands and if they needed both hands they have assistants in the treatment room [redacted] performs different services that requires her to have both hands free and have the large lamp with a good light so she does not harm patients skinI do not need to go into detail on how we run our office and its none of LCL beautys business to know why we only have one lamp [redacted] is still in contact with a team member of LCL beauty and she is still trying to resolve the issue of the third lamp that is faultywe are fully aware of return policies and procedureswe have policies of our own but sometimes we have to make ethical judgment calls for the safety of the patient/customerat this point, we are arguing over a boxif we had the box they would refund our money, but since we don't they cantwe just find that so ridiculous after we've already exchanged two and about to exchange the thirdhow many lamps are we going to have to exchange before we get a working one? we have all conversations recorded and we have documented all the faulty lamps and we have pictures of all the faulty partsvery up setting that their are businesses like this out thereSincerely, [redacted] ***