L D Construction

I have reviewed the response made by the business in reference to complaint ID 10714683, and find that this resolution would be satisfactory to meRegards, [redacted] ***

In reference to the water damage L.DConstruction Company, LLC examined the damage to the home and found there to be rotten wood, which was impossible damage in the length of time we were involvedThe rotten wood was an indication that there was long term water damage, much longer than the short term period of time we were performing constructionWe determined the cause to be the pre-existing deck that was built level with the doorway, without flashing, allowing water to flow through freelyThe water damage came from ground upWe are NOT responsible for the damage to the inside of the homeWe showed the homeowner the damage and the point where water entered the home through the doorwayShe did not voice an opinion of disagreement To make sure our construction had not caused ANY damage we took the siding off to check for dampness and found there to be very littleThere had been flashing installed to protect against water damageThe small amount of dampness was caused by rain from a blowing windThe rain did not enter the home directlyThe insulation that needed to be replaced was replaced, but there was NO damage to the drywallThe homeowner asked that the siding be left off for a few days to allow it to dryWe felt it was not necessary because there was no dampness remaining but did as the homeowner requestedIt was later put back and everything relating to our construction looked fine and undamaged The statement “After their negligence in causing $7,in water damage to my home” is a statement and we ask that she remove it from her complaintWe feel that with that statement she has slandered us [redacted] reported it to her insurance company, to collect payment, and they in turn mailed us a letter stating that we were responsibleWe mailed a response stating our positionWe were not given a chance to speak to a representative from the insurance company before they began repairsI have enclosed pictures of the rotten wood after being removed by the other contractorsWe believe it is clear to see that the damage occurred long before May 25, 2015.In reference to the pictures that were shown the day we were negotiating the contract, the only thing pointed out and spoken as a concern was the open gable with the starburst designNothing was mentioned, to our recollection, as to the decorative trim for the posts and therefore was not included in the contractA copy of the contract is included with this response and, as you can see, the cost of the aforementioned workWe feel that since she placed blame on us for the $7,damage to her home and we are sure that it was a pre-existing condition that it would, unfortunately, not be in our best interest to continue a business relationship with her We regret that this job has ended in this manner and wish her the best going forward Sincerely, [redacted] ***

L.D. Construction Company, LLC tried continuously to fulfill the contract as agreed. Our contractors were stopped numerous times from doing the job they were sent to do. We were told to order the garage doors and did so but when the doors arrived at The [redacted]'s home they were told not to install...

them. They were sent away. We were charged $1,500.00 for the insulated garage doors and $300.00 for the service call. We were not even suppose to furnish garage doors. The doors from the existing garage were to be used and our sub contractors would have installed them at a much lower cost. The drywall contractor was sent away twice. Other contractors were stopped 4 times, twice while on the way to their home. All of which we were charged for. We had every intention of completing the jobs we were hired to do but you can not live up to a contract when you are not allowed to work. It is our opinion that The [redacted]'s breached the contract, and for this reason we do not owe them a refund.The [redacted]'s brought up the issue over the footer under the pre-existing garage that we were to turn into a family room. They said the inspector said to dig a hole to show that there was a footer underneath where the garage doors were previously. We told then to have the inspector call us directly so we could discuss it with him but we never heard fromhim.There were additional costs that were not included in the contract, The [redacted]'s added a slab of concrete in back of the new garage and sidewalks on the side of the garage. They asked that we add these at the time the concrete was being poured so there was no time for a signed addendum. The cost was approximately $2,500.00 including labor and materials. If it is found that we do owe a refund of any kind we feel the extras of $2,800.00 should be deducted. This total is excluding the garage doors and charging only for the service call plus concrete, labor and materials. The garage doors were used elsewhere.Also, I am not sure whether this had anything to do with the ending result but very well could have. Mrs. [redacted] wanted my son, [redacted], to converse with his niece in a foreign country. [redacted] really didn't want to, he was in a relationship, but did as a favor to them. He talked to her a few times but things didn’t work out and he stopped. Mr. [redacted] said he did not appreciate how [redacted] treated his niece.Sincerely[redacted]See attachment for original response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See enclosures
Regards,
[redacted]

In reference to the water damage L.D. Construction Company, LLC examined the damage to the home and found there to be rotten wood, which was impossible damage in the length of time we were involved. The rotten wood was an indication that there was long term water damage, much longer than the...

short term period of time we were performing construction. We determined the cause to be the pre-existing deck that was built level with the doorway, without flashing, allowing water to flow through freely. The water damage came from ground up. We are NOT responsible for the damage to the inside of the home. We showed the homeowner the damage and the point where water entered the home through the doorway. She did not voice an opinion of disagreement.
To make sure our construction had not caused ANY damage we took the siding off to check for dampness and found there to be very little. There had been flashing installed to protect against water damage. The small amount of dampness was caused by rain from a blowing wind. The rain did not enter the home directly. The insulation that needed to be replaced was replaced, but there was NO damage to the drywall. The homeowner asked that the siding be left off for a few days to allow it to dry. We felt it was not necessary because there was no dampness remaining but did as the homeowner requested. It was later put back and everything relating to our construction looked fine and undamaged.
The statement “After their negligence in causing $7,000.00 in water damage to my home” is a false statement and we ask that she remove it from her complaint. We feel that with that statement she has slandered us. [redacted] reported it to her insurance company, to collect payment, and they in turn mailed us a letter stating that we were responsible. We mailed a response stating our position. We were not given a chance to speak to a representative from the insurance company before they began repairs. I have enclosed pictures of the rotten wood after being removed by the other contractors. We believe it is clear to see that the damage occurred long before May 25, 2015.In reference to the pictures that were shown the day we were negotiating the contract, the only thing pointed out and spoken as a concern was the open gable with the starburst design. Nothing was mentioned, to our recollection, as to the decorative trim for the posts and therefore was not included in the contract. A copy of the contract is included with this response and, as you can see,
the cost of the aforementioned work. We feel that since she placed blame on us for the $7,000.00 damage to her home and we are sure that it was a pre-existing condition that it would, unfortunately, not be in our best interest to continue a business relationship with her.
We regret that this job has ended in this manner and wish her the best going forward.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while I appreciate LD Construction’s acceptance of responsibility for breaching the contract by not constructing the railing and improper installation of the steps, I feel I must clarify the situation regarding the water damage to my home by LD Construction.
My complaint placed with the Revdex.com was not about the water damage but regarding the breach of contract for the railing, decorative posts and steps.  But since LD Construction has focused on it, allow me to clarify a couple of false statements written by Ms. [redacted] with LD Construction for future customers.
My husband and I discovered the floor in front of the back door that LD Construction spoke of in their letter of July 23, 2015, while cleaning up after the “flood water” in the dining room from where it came in via the inside of the wall and out from under the baseboards.  It did show a black discoloration the size of a 2x3 foot area that coincided with the outside wood that was damaged due to the existing flashing (yes, there was flashing) not being of adequate length and was removed when the old porch was taken down.    We understood this to be long term damage.  LD Construction has NEVER been told they are accountable for this section of the floor repair.  We have tried multiple times to get LD to understand this.  BUT this is the only part of the water damage his company did not create.   I stand by statement of damage charges; it is not a false statement.
 They are responsible for the water damage to the external kitchen and dining room wall of my home.  Their employees ([redacted] and one other) removed the guttering, shingles and soffit from the exterior roof and wall of my home, the length of the project, to install the gable for the new covered porch on Thursday, June 19, 2015.  During the time frame of June 19-23, 2015, the exterior wall was left opened to all outside elements. They left for the weekend leaving my home with insufficient flashing, no tarp, or any other covering to defer water runoff from the roof of the house or falling rain, blowing or otherwise.   Please see attached photos taken over the weekend indicating the drywall buckling, the ceciling, insulation and floor being saturated due to the RAIN FALL.  I made multiple attempts over the weekend to reach LD Construction with no return call or text.  It was not until I left a voice mail message on the company phone as[redacted] them to please call or I would be forced to contact another agency to assess and clean up the damage to my home that I received a return call on June 22, 2015 around 8:00pm. A meeting was set for June 23, 2015 at 9:00am for LD Construction to assess the damage.  I was told by LD the siding was going to be removed anyway to install the electrical outlets according to the contract.  It was then discovered the blown insulation from top to bottom was wet to the point that it clumped together when compressed. (see photo)  LD instructed his employees to remove ALL the insulation.  The drywall and studs showed visible signs of being saturated.  I was instructed by LD to “find a cabinet maker” to have the cabinets repaired due to water damage.  LD Construction covered the studs and drywall with a black paper punched with holes for ventilation in an attempt to dry them out.  They did NOT replace any insulation as indicated in their letter of July 23, 2015. Fact is, LD Construction did not repair one item from the water damage they caused.   I was not asked about my concerns and LD Construction left the project site on Tuesday, June 23, 2015 after quickly getting the gable shingled, outlets installed and applying the black paper.  We did not hear from them again until July 1, 2015, as a response to my text of June 29th inquiring when they would return to complete the project. 
After 26 yrs of being blessed not having a homeowner’s claim, we were now forced to seek help from our homeowner’s insurance company, as well as, from a company that specialized in water damage due to LD Construction’s lack of respect for my property.  On June 25, 2015, I met with both agencies and the drywall was tested and showed 50% damp after 3 days of “drying” via LD Constructions' method.  Mold was now visible on the drywall behind the black paper, on the studs and my cabinets.  I am an asthmatic, to protect my family’s health and our home, the drywall and cabinets had to be  removed.  We are 7 weeks out from the incident and our home is still being repaired from the damage they caused.
Returning to the breach of contract, the decorative posts are in the same picture as the starburst.  I fail to see how they can recall one but not the other.  They were shown the pictures multiple times. They had a template for the railing from the old deck.  We even offered for them to recycle the handrails from the old deck.  If LD Construction stood by their statement “We are not finished until you are happy”, this business relationship might have ended differently.
We agree, it is not in either of our best interest to continue this business relationship at this time.   The resolution to hire someone else to repair or install the items left incomplete by LD Construction using the remaining contract money is satisfactory as long as LD Construction states in writing that a mechanics lien will not be placed against my home as they indicated.
I will wait for the business to agree to this action and, if it does, will consider this complaint resolved and all the best to LD, his son Devin and their company.
  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID 10714683, and find that this resolution would be satisfactory to me. Regards,[redacted]

In response to Ms. [redacted] L.D. Construction Company, LLC totally agrees with her keeping the remaining balance of $2,000.00, due by contract, as compensation for the issues spoken of in my first response and WILL NOT put a Mechanics Lien on her home now or any time in the future. I am in hopes that this resolves the complaint and we can now put this behind us, and as I said before we wish her the best going forward.
Sincerely,
[redacted] Office Administrator