I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Here, in part,is Stickley's "Generous" offer: I encourage you to consider the following options and hope you agree that the pricing is fair and ultimately retains or increases the value of your chair: Option 1: To replace the entire deck, cushion and spring, re-using your leather $234.*Option 2: To replace both back cushion and seat deck in a new leather of your choice in a Grade leather $647; Grade $666; Grade $and Grade $ As you probably realize the prices offered are a fraction of the true cost of labor and materials which is why this is a One-time offer Pricing does not include piand delivery charges to Dau or applicable sales tax *Stickley will promise to use great care in removing and reusing your leather cut can't guarantee it's possible until we've had an opportunity to inspect the condition A third option is available for roughly half the price of Option and that is to replace the leather on the seat only Unfortunately, Cedar is discontinued so a replacement option would have to be chosen I look forward to hearing from you soon and hope we can have your chair back in prime condition to enjoy for another years in the near future Very sincerely, Marcia AC [redacted] Director of Customer Service Stickley 315.682.5500, ext This hardly seems to fulfill the Stickley Lifetime Promise made in their advertising Here is what we expected when we bought this chair from Stickley, knowing that we could have bought a similar chair for far less from several other manufacturers, but The Stickley Promise lead us to believe that we were buying a chair with a lifetime Warranty as stated in their advertising, not knowing that buried deep in the fine print on a separate page they had given themselves a loopholeThese lines are taken directly from the Stickley website:(http://stickley.com/Support.cfm?SubPgName=TheStickleyWarranty) We believe so strongly in the integrity of our workmanship that we offer you the Stickley Lifetime PromiseWe want you to be truly pleased with your Stickley furniture as it becomes an important part of your family for generations to comeWe offer a Manufacturer's Limited Lifetime Warranty against defects on all case goods except dining and office chairsShould the furniture fail structurally at any time during the lifetime of the original owner, because of workmanship or material, we will repair or replace it at our discretionStickley offers a Five Year Manufacturer's Limited Warranty against defects on the following: dining chairs, office chairs, finishes, and mechanical devices (clock movements, recliner mechanisms, etc.)Should these items fail within five years of purchase due to manufacturing defects, we will repair or replace it at our discretionThis warranty does not apply to fabric or leather supplied by Stickley or the customerWarranty does not apply to customer damage, alteration or accidentSeasonal wood movement on solid wood products is and is not considered a warranty issueTo view and print the Stickley warranty in its entirety, please click on the icon aboveWith proper care, and the Stickley Lifetime Promise, you can be assured that your Stickley furniture is destined to become a cherished family heirloomOur chair is not a dinning chair nor an office chair, so I believe that it should be repaired under the Stickley Lifetime Promise The Stickley "Generous" offer would have me spending hundreds of additional dollars every ten years or so to keep my warranty They say that the same chair currently sells for $ They can have this one back for half of that, or they could send me the broken part and I'll fix it myselfRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Here, in part,is Stickley's "Generous" offer: I encourage you to consider the following options and hope you agree that the pricing is fair and ultimately retains or increases the value of your chair: Option 1: To replace the entire deck, cushion and spring, re-using your leather $234.*Option 2: To replace both back cushion and seat deck in a new leather of your choice in a Grade leather $647; Grade $666; Grade $and Grade $ As you probably realize the prices offered are a fraction of the true cost of labor and materials which is why this is a One-time offer Pricing does not include piand delivery charges to Dau or applicable sales tax *Stickley will promise to use great care in removing and reusing your leather cut can't guarantee it's possible until we've had an opportunity to inspect the condition A third option is available for roughly half the price of Option and that is to replace the leather on the seat only Unfortunately, Cedar is discontinued so a replacement option would have to be chosen I look forward to hearing from you soon and hope we can have your chair back in prime condition to enjoy for another years in the near future Very sincerely, Marcia AC [redacted] Director of Customer Service Stickley 315.682.5500, ext This hardly seems to fulfill the Stickley Lifetime Promise made in their advertising Here is what we expected when we bought this chair from Stickley, knowing that we could have bought a similar chair for far less from several other manufacturers, but The Stickley Promise lead us to believe that we were buying a chair with a lifetime Warranty as stated in their advertising, not knowing that buried deep in the fine print on a separate page they had given themselves a loopholeThese lines are taken directly from the Stickley website:(http://stickley.com/Support.cfm?SubPgName=TheStickleyWarranty) We believe so strongly in the integrity of our workmanship that we offer you the Stickley Lifetime PromiseWe want you to be truly pleased with your Stickley furniture as it becomes an important part of your family for generations to comeWe offer a Manufacturer's Limited Lifetime Warranty against defects on all case goods except dining and office chairsShould the furniture fail structurally at any time during the lifetime of the original owner, because of workmanship or material, we will repair or replace it at our discretionStickley offers a Five Year Manufacturer's Limited Warranty against defects on the following: dining chairs, office chairs, finishes, and mechanical devices (clock movements, recliner mechanisms, etc.)Should these items fail within five years of purchase due to manufacturing defects, we will repair or replace it at our discretionThis warranty does not apply to fabric or leather supplied by Stickley or the customerWarranty does not apply to customer damage, alteration or accidentSeasonal wood movement on solid wood products is and is not considered a warranty issueTo view and print the Stickley warranty in its entirety, please click on the icon aboveWith proper care, and the Stickley Lifetime Promise, you can be assured that your Stickley furniture is destined to become a cherished family heirloomOur chair is not a dinning chair nor an office chair, so I believe that it should be repaired under the Stickley Lifetime Promise The Stickley "Generous" offer would have me spending hundreds of additional dollars every ten years or so to keep my warranty They say that the same chair currently sells for $ They can have this one back for half of that, or they could send me the broken part and I'll fix it myselfRegards, [redacted]