L Kianoff & Associates

I called to have a broken window repaired and screens replaced.(rescreened)
First, the goodI am pleased with the window repair and the screens
Now, the not goodI phoned and was told about the service call fee, a prelimary window cost and an estimated hourly rate to do the actual repairs
About a week went by before they phoned again to make an appointmentThey came out and measured the small window and we walked around the house counting and measuring the screensThen he starts talking about new frames, and I said What???? My frames are fine, they just need to be rescreened
They tell me they will have to call me back with the cost
They call backI realize we had never talked about color or materialHe had picked black screens for my white houseI changed the colorI asked if there would be additional charges such as hourly rate or service callI was told no
I received the cost of the window paneI asked what the hourly charge would beI was told he didnt see it to be over half an hour, and estimated it to be $I said fine
They told me I had to prepay $
A week or so later, they call to do the workThey show up later than I was told they would be thereThey take the small window to the truck for the repair and replace the broken pain.They reinstall the windowThey were ready to leave and I had to remind them about the screensThey take the screens with themThey tell me the screen tabs should be on the outside of the window so they would be easier to remove(For me and for burglers, I reply) They tell me they will be back in TWO days to reinstall the screensI reclarify there would be no service/hourly rate additions
A week goes by and a woman calls to make an appointment to reinstall the acreensI tell them it is fine to come while I am not homeShe tells they will install the screens with the tabs outI tell her no, on the inside
They come and install the screens
All goodI am happy
Now the UGLY!! The woman calls back for the remainder of the billShe gives me the totalI said where did that number come from? She broke it down
screens 136.08...as we agreed to initially
window pane for 69.98, again as agreed
Service call $as agreed
Hourly rate I said whatI was quoted $She replies 'there were guys on the repair, 60$,an hour each
I repeat noone said it was per person and not even close to what I was quoted
Too bad, basically
I feel ripped off of $and taken advantaged of
I would not recommend this company for big jobsAs to repair a broken window, not many places do that work anymore