L. Knauft Construction

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Unfortunately after I submitted my original statement, I received a phone call from Superior I will be calling [redacted] on Monday to make sure they have received the paymentThank you for getting the payment to them Im happy about this, and appreciate your business [redacted]

I am rejecting this response because: lawyers may just have to become involved to resolve thisIt's getting nowhereMy son was there when we were told the most recent engine was over 200,miles and he was witness to the blue smokeWarranty was not expiredThere's already been various complaints filed to the car dumb against superior auto group

*** *** acct was forwarded to Southern Hills so that she can build credit. *** contacted me and requested I fax over her payment history to *** ***. After getting off the phone with Miss ***, the transaction history was faxed overOn 1/23/Check # *** was
issued for Southern Hills Acceptance for the payment in questionIt was also mailed off on this same dayI informed Miss *** that the payment was made and sent off and should be received by Southern Hills any dayAttached is the copy of the check that was issued to Southern Hills. We will be more than happy to cover any late fees that Miss *** incurred during this time

I am rejecting this response because: around two weeks of purchase we initially returned the vehicleWe were told at signing papers to purchase the vehicle that it in fact came with a six month warranty when we took the vehicle in the first time they tried to tell us the vehicle had no warranty whatsoever we laughed at the thought being that the warranty was a big factor when we purchased itWe were never told all vehicles come with a thirty day warrantyThe first motor was around 144,miles we were told this after calling the company they had purchased the engine from keep in mind the car originally had 109,miles when we took it inSounds like more than 6,mile differenceThe second motor that they put in had corrosion on the entire block and we again called and it had over 200,miles and puffed a mass cloud of blue smoke so.We refused pickupThe vehicle was a lemon from the start and now it seems they knew thisWhy sell a notoriously in mechanically sound vehicle in the first place? The engine had leak sealant in it when we first took it in for repair meaning they were aware of the issue before the vehicle exchanged handsI'm not giving my money away for nothingI've paid a lot more then just the down and have not seen much use at all

Customer's vehicle was repossessed due to becoming default on her payment and hadn't paid in three monthsThrough contract, once a customer is past due days, the account goes up for repossessionShe made no attempt to pay this debt or contact our office to make payment arrangement to bring
her account currentShe has been severely in default and even cancelled her insuranceIn addition, she was also in a wreck and failed to inform of both the incident and damageBoth of these are breaches of contract.In regards to customer having transmission issues, the customer had the vehicle for approximately six months before any transmission troubles occurredWe have a day/10,mile motor and transmission warrantySince she commutes back and forth from Sacramento to Yuba City, she also put 30,miles on the vehicle before there was any issueVehicle in question was also taken to Yuba City Honda and was given a clean bill of health after the transmission was rebuiltWe have receipts of all work that was done to her Honda Accord coupe and keep them of file. Now, that the vehicle has become repossessed, we are left with a vehicle that has been damaged by the customerBecause of her lapse of insurance, we now have to pay for these damages ourselves.Here at Superior Auto Group we thoroughly check, service and inspect all of our vehicleWe keep every receipt and service record that was done to all of our vehicle in our inventory. In terms of accounts, we work will all of customers to assist them on maintaining and keeping a positive payment historyFailure on the customer's part to communicate and pay her/his car note on a timely manner will result in repossession of the vehicle.In conclusion, we will be reporting the repossession on her credit and pursuing collection activities as the balance she owes is substantial

As you can see, the vehicle didn't come in until months later after his warranty was already expiredHe purchased the vehicle on January 23,

This is in regards to the complaint filed.  Customer purchased a  [redacted] highlander from us. We offer a 30 day or 1000 mile warranty on every vehicle. We do also offer extended warranties for an extra cost which he declined. Two months into the customer in his vehicle ,  he brought the vehicle in with a complaint of a coolant leak.  That [redacted] Highlanders are famous for leaking coolant at the heads. Even though customer was completely out of warranty, we decided to replace it with a good low mile used with comparable miles.  30 days later, customer came back with generally the same complaint.  We immediately  Took the vehicle into our possession and replaced the motor again as it has a six month warranty on it. The motor we replaced it with had 6000 miles more than his original motor. (Not double as the customer claims)   I did furnish the customer with both receipts to both motors. Upon completion of the second motor, customer noticed some smoke coming out of the tailpipe When started.  We did not witness the smoke coming out of the tailpipe, but nonetheless, we will do what it takes to make the customer happy. I told him I would take the vehicle to the [redacted] dealership and get a second opinion. The customer then refused  and said he did not want the vehicle. He took all of his belongings out of the car and left the vehicle with us. We called the customer and offered to give his down payment back or replace the motor again to make him happy.  We are willing to do either or to make the customer happy at this point.  If the customer would like to  retain the vehicle, we will ensure that everything is as it should be. Should you have any questions please feel free to give us a call at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Unfortunately after I submitted my original statement,  I received a phone call from Superior.  I will be calling [redacted] on Monday to make sure they have received the payment. Thank you for getting the payment to them.  Im happy about this,  and appreciate your business. [redacted]

This is in regards to the complaint filed.  Customer purchased a  [redacted] highlander from us. We offer a 30 day or 1000 mile warranty on every vehicle. We do also offer extended warranties for an extra cost which he declined. Two months into the customer in his vehicle ,  he...

brought the vehicle in with a complaint of a coolant leak.  That [redacted] Highlanders are famous for leaking coolant at the heads. Even though customer was completely out of warranty, we decided to replace it with a good low mile used with comparable miles.  30 days later, customer came back with generally the same complaint.  We immediately  Took the vehicle into our possession and replaced the motor again as it has a six month warranty on it. The motor we replaced it with had 6000 miles more than his original motor. (Not double as the customer claims)   I did furnish the customer with both receipts to both motors. Upon completion of the second motor, customer noticed some smoke coming out of the tailpipe When started.  We did not witness the smoke coming out of the tailpipe, but nonetheless, we will do what it takes to make the customer happy. I told him I would take the vehicle to the [redacted] dealership and get a second opinion. The customer then refused  and said he did not want the vehicle. He took all of his belongings out of the car and left the vehicle with us. We called the customer and offered to give his down payment back or replace the motor again to make him happy.  We are willing to do either or to make the customer happy at this point.  If the customer would like to  retain the vehicle, we will ensure that everything is as it should be. Should you have any questions please feel free to give us a call at [redacted]

Full refund was given. Enclosed is a picture of the check.

Mr. [redacted] purchased his vehicle, a 2001 [redacted] Camry on 5/8/17 from our business, Superior Auto Group. During the time of purchase, we explained our 30 day/1,000 mile warranty (Whichever comes first). We also explain our shop rate of $30 an hour for our customers after the warranty is expired or...

anything that isn't covered under our warranty. We have each of our customers sign and date this document to demonstrate the understanding of this policy. Mr. [redacted] raved about his Camry and thanked us for selling him this vehicle.Approximately, two month after his purchase, Mr. [redacted] came into our company after having his oil changed at another establishment. He informed us that the company he went and received his oil changed at, recommended various work that needed to be done. Upon this information, we had our mechanic inspect his vehicle. We informed Mr. [redacted] that the suggested work didn't need to be completed. We did, however, offer him to do the work noted at a discounted shop rate of 30 dollars an hour and the price of parts. We also informed him we would have to charge him for this work as he was outside his warranty period. We keep all records of all maintenance, parts, and other labor that is invested into all our vehicle and placed within that car's file, along with customer documentation.Upon learning that he would be charged if the work was completed, Mr. [redacted] was unhappy. He wanted the recommended maintenance done without charge. We informed Mr. [redacted] that we were unable to do it at no cost. Again, we offered him to do the recommendations at a discounted shop rate. Mr. [redacted] declined our service.

I am rejecting this response because: lawyers may just have to become involved to resolve this. It's getting nowhere. My son was there when we were told the most recent engine was over 200,000 miles and he was witness to the blue smoke. Warranty was not expired. There's already been various complaints filed to the car dumb against superior auto group.

Review: L. KNAUFT CONSTRUCTION LLC, WAS HIRED BY LAKE PARK VILLAGE CONDOMINIUM ASSOCIATION TO PROVIDE BUILDING SERVICES FOR THE COMMUNITY. WHILE WORKING ON THE ROOFS ON THE ATTACHED CONDO'S HE FAILED TO MEET THE MICHIGAN BUILDING CODE 408.30507 EXHAUST INSTILLATION; RULE 507; SECTION G2439.3 (614.4). HE INSTALLED VENTS ON THE ROOFS OF ALL THE 216 UNITS WITH VENTS THAT ARE SPECIFICALLY STATED ON THE PACKAGING TO NOT USE FOR DRYER VENTING. (WE HAVE SOME OF THE PACKAGING LEFT IN OUR POSSESSION) HE ALSO DID NOT ATTACH THE VENTING HOSE PROPERLY TO THE ROOF ON ALL VENTS HE INSTALLED INCLUDING BATHROOM VENTS; AS A RESULT CAUSED LEAKS AND DAMAGES. THE ASSOCIATION HAS ASKED THE BUILDING INSPECTOR OF MUNDY TOWNSHIP TO REVIEW PHOTOS THE UNITS. HE REVIEWED PHOTOS OF THE CONNECTION OF THE HOSES TO THE VENTS AND AGREED THAT THERE WAS NEGLIGENCE IN THE INSTALLATION AND USE OF IMPROPER DRYER VENTS. MR. KNAUFT WAS GIVEN SEVERAL CHANCES TO MAKE THIS SITUATION CORRECT BUT HAS REFUSED SEEING HOW HE HAS ALREADY BEEN PAID FOR THE JOB. HAVING A BUILDING LISENCE HE IS RESPONSIBLE TO BUILD WITHIN THE BUILDING CODE TO PREVENT HARM OR DAMAGE TO THE COMMUNITY AND IS THEREFORE RESPONSIBLE FOR THE LACK OF DOING SO. WE UNDERSTAND THAT THIS IS A FIRE HAZZARD AND WOULD LIKE SOME RESOLUTION FOR THE SAFETY OF OUR COMMUNITY.Desired Settlement: They would like reimbursement for all the work that has had to be done to attempt to fix the problems he has caused. they would also like compensation for the complete fix of all the units to proper code.