L & L Auto Repair

I am very sorry for the confusionThe originated from the diagnostic charges and the preliminary repairs of the vehicleAs seen on the invoice when the timing chain tensioner was replace it was then noticed that the chain guides had failedThen we called you and let you know that it would be to repair the timing chain guidesWhen the service advisor called you he should have let you know that it was plus the original invoice total of I apologize for this confusion I also apologize for how you were treated by one of my employeesI can assure you this will never happen againIf at all possible I would like to move past this retain you as a customerI have decided to refund you your We at Eurotech feel that we provide a valuable service for our military We treat everyone in the Fort Hood and surrounding areas as if we were all from a small town We take pride in the opportunity to repair vehicles for the men and women of our military Eurotech has never and will never take advantage of our military or their spouses We will be happy to refund you your ***

I am very sorry for the confusion. The 597.98 originated from the diagnostic charges and the preliminary repairs of the vehicle. As seen on the invoice when the timing chain tensioner was replace it was then noticed that the chain guides had failed. Then we called you and let you know...

that it would be 1800.00 to repair the timing chain guides. When the service advisor called you he should have let you know that it was 1800.00 plus the original invoice total of 597.98. I apologize for this confusion.  I also apologize for how you were treated by one of my employees. I can assure you this will never happen again. If at all possible I would like to move past this retain you as a customer. I have decided to refund you your 597.98.  We at Eurotech feel that we provide a valuable service for our military.  We treat everyone in the Fort Hood and surrounding areas as if we were all from a small town.  We take pride in the opportunity to repair vehicles for the men and women of our military.  Eurotech has never and will never take advantage of our military or their spouses.  We will be happy to refund you your 597.98. [redacted]