L & L Designs, Inc

The business has responded Please see below:
The client was provided with a revised proposal in a timely manner and the client chose to ignore the proposal and allow the work done to
be continued The claimed the cost did not conform to the estimateThe estimate was provided as a best estimate The contractor found sub level quality behind the sheet rock and it required additional support I also used artistic license and enhanced the project for a minor cost to offset a larger cost I was unable to locate a non combustible material for her fireplace and instead altered the design to incorporate This in fact saved them money Added costs of custom furniture were applied by the manufacturer and that cost was passed on to the client The cost were minimal and again the client felt the proposal bound them to costs Lastly my contract clearly states that no furniture is to be delivered without payment and the client refused for weeks to pay any money and open balance, taxes The clie nt would not communicate by phone and would have no open discussions It was impossible to deal with both the wife or the husband The emails became excessive and abusive They withheld payment on furniture and lost inventory due to this lack of payment, which was explained to them numerous times I worked for hours with an accountant who helped my refund all money that was owed to them They were provided detailed accounting and agreed the number was fairI have an email which shows they agreed to the amount I sent them a refund for all furniture that was outstanding Several weeks later they wrote to say they changed their mind and would sue me in a local court, that they threatened that if I did not turn over an additional they would write unfavorable reports in *** and other services I explained the numbers were reviewed by an accountant and they were returned all money they were owed The husband felt he did not have to pay commission for my services and shipping costs The client tried to hire my contractors behind my back to further avoid commissions I have emails stating that the work was exception and the furniture selection ''beautiful'' They are unreasonable and feel the have some entitlement to services for free

The business has responded Please see below:
As with all renovations there are unforeseen costs that ariseThe inferior building materials of the client's home could not be seen thru the sheet rocked walls and the cost to support the heavy TV that was to be placed on the walls required added support The contract could not know what lied behind closed walls The client was present for all contractor meetings and all know issues were discussed The contractor presented these charges to me and I immediately, while work was still in progress, presented them to the client I did not agree to pay the contractors I was forced to pay the contractors when the clients refused to pay their bill I do not hold money back from hard working people who did work for my clients with the expectation that they would be paid for th services provided As far as payment for furniture, it is my business format to bill the client balances of furniture invoices once the item is ready to ship The *** * insisted that I bill for all outstanding furniture at once at great insistence I explained that was not customary but the husband insisted They then withheld payment for numerous weeks and much of what was once in stock became out of stock I explained this in writing numerous times The client was given the option to cancel certain items that had increased in price The increase was a COM or customers own fabric up charge which I was unaware of when quoting the cost The invoice reflected that increase as it was a cost of the furniture that was purchased at a greatly discounted percentage I offered to cancel the item and keep in my studio but they agreed to accept it The client is under the misconception that any and all unforeseen increases are my responsibility I send increased charges all the time to my client and give reasonable explanations of these charges I never have had anyone be so unwilling to deal reasonably and rationally The keep talking about a CONTR ACT I sent them a PROPOSAL I am in the business of design and the design was greatly appreciated, this is in writingThe increases were the costs applied by the manufacturers for added cost that are not on their original quotes However, again they were given the opportunity to cancel the item Instead they have threatened lawsuits, called names, written extensive and abusive emails and stated numerous times they would bring the action before a local court and cause public humiliation The clients were provided a detailed accounting of costs I removed the cost of the contracted work that they refused to pay, bot that I agreed to it but because I tried to settle fairly I cancelled outstanding orders which were no longer in stock because the daily emails were so upsetting I could no longer spend the time I needed servicing my other clients I hired at great cost an accountant to review the cost and refunded all their money They were given spreadsheets and accurate invo ices They agreed that the amount was correct They are incorrect in their assumption that they have not been correctly refunded They are unreasonable and extremely difficult They refused to have any meeting in person to discuss any of the bills and settle reasonably Any money that was withheld paid off shipping charges and outstanding balances The amount was agreed upon in writing and month later they are still at it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We went into contract with [redacted] based on agreed upon prices.  We paid all the agreed pricing in full.  Laura M[redacted] unilaterally changed negotiated prices, quotes from contractors.  The contractor who did the work spent an hour in my home discussing the job in great detail.  Laura M[redacted] gave us a quote that we agreed to and paid in full.  After the job was complete she sent a new invoice with new pricing.  We respectfully told her we should be informed of any changes if a problem arises.  We have emails from Laura M[redacted] that states that we were not informed of this.  We asked for all communication to be done in writing so that each transaction would be documented. Laura M[redacted] agreed to pay the contractor for the difference from the quote we agreed to.   Later she held our furniture, cancelled all non custom items ordered to reimburse herself for the difference in the fire place contract dispute.  Laura M[redacted] used many techniques to recover the money that she paid for the difference between what we agreed to and the final balance.  We are still out of pocket and deserve our money back.   We are not responsible to pay Laura m[redacted] for pricing that was not agreed to.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We went into contract with [redacted] based on agreed upon prices.  We paid all the agreed pricing in full.  Laura M[redacted] unilaterally changed negotiated prices, quotes from contractors.  The contractor who did the work spent an hour in my home discussing the job in great detail.  Laura M[redacted] gave us a quote that we agreed to and paid in full.  After the job was complete she sent a new invoice with new pricing.  We respectfully told her we should be informed of any changes if a problem arises.  We have emails from Laura M[redacted] that states that we were not informed of this.  We asked for all communication to be done in writing so that each transaction would be documented. Laura M[redacted] agreed to pay the contractor for the difference from the quote we agreed to.   Later she held our furniture, cancelled all non custom items ordered to reimburse herself for the difference in the fire place contract dispute.  Laura M[redacted] used many techniques to recover the money that she paid for the difference between what we agreed to and the final balance.  We are still out of pocket and deserve our money back.   We are not responsible to pay Laura m[redacted] for pricing that was not agreed to.
Sincerely,
[redacted]

The business has responded.  Please see below:The client was provided with a revised proposal in a timely manner and the client chose to ignore the proposal and allow the work done to be continued The claimed the cost did not conform to the estimate. The estimate was provided as a best estimate...

The contractor found sub level quality behind the sheet rock and it required additional support I also used artistic license and enhanced the project for a minor cost to offset a larger cost I was unable to locate a non combustible material for her fireplace and instead altered the design to incorporate This in fact saved them money Added costs of custom furniture were applied by the manufacturer and that cost was passed on to the client The cost were minimal and again the client felt the proposal bound them to costs Lastly my contract clearly states that no furniture is to be delivered without payment and the client refused for 10 weeks to pay any money and open balance, taxes The clie nt would not communicate by phone and would have no open discussions It was impossible to deal with both the wife or the husband The emails became excessive and abusive They withheld payment on furniture and lost inventory due to this lack of payment, which was explained to them numerous times I worked for hours with an accountant who helped my refund all money that was owed to them They were provided detailed accounting and agreed the number was fair. I have an email which shows they agreed to the amount I sent them a refund for all furniture that was outstanding Several weeks later they wrote to say they changed their mind and would sue me in a local court, that they threatened that if I did not turn over an additional 2000 they would write unfavorable reports in [redacted] and other services I explained the numbers were reviewed by an accountant and they were returned all money they were owed The husband felt he did not have to pay commission for my services and shipping costs The client tried to hire my contractors behind my back to further avoid commissions I have emails stating that the work was exception and the furniture selection ''beautiful'' They are unreasonable and feel the have some entitlement to services for free

The business has responded.  Please see below:As with all renovations there are unforeseen costs that arise. The inferior building materials of the client's home could not be seen thru the sheet rocked walls and the cost to support the heavy TV that was to be placed on the walls required added support The contract could not know what lied behind closed walls The client was present for all contractor meetings and all know issues were discussed The contractor presented these charges to me and I immediately, while work was still in progress, presented them to the client I did not agree to pay the contractors I was forced to pay the contractors when the clients refused to pay their bill I do not hold money back from hard working people who did work for my clients with the expectation that they would be paid for th services provided As far as payment for furniture, it is my business format to bill the client balances of furniture invoices once the item is ready to ship The [redacted] insisted that I bill for all outstanding furniture at once at great insistence I explained that was not customary but the husband insisted They then withheld payment for numerous weeks and much of what was once in stock became out of stock I explained this in writing numerous times The client was given the option to cancel certain items that had increased in price The increase was a COM or customers own fabric up charge which I was unaware of when quoting the cost The invoice reflected that increase as it was a cost of the furniture that was purchased at a greatly discounted percentage I offered to cancel the item and keep in my studio but they agreed to accept it The client is under the misconception that any and all unforeseen increases are my responsibility I send increased charges all the time to my client and give reasonable explanations of these charges I never have had anyone be so unwilling to deal reasonably and rationally The keep talking about a CONTR ACT I sent them a PROPOSAL I am in the business of design and the design was greatly appreciated, this is in writing. The increases were the costs applied by the manufacturers for added cost that are not on their original quotes However, again they were given the opportunity to cancel the item Instead they have threatened lawsuits, called names, written extensive and abusive emails and stated numerous times they would bring the action before a local court and cause public humiliation The clients were provided a detailed accounting of costs I removed the cost of the contracted work that they refused to pay, bot that I agreed to it but because I tried to settle fairly I cancelled outstanding orders which were no longer in stock because the daily emails were so upsetting I could no longer spend the time I needed servicing my other clients I hired at great cost an accountant to review the cost and refunded all their money They were given spreadsheets and accurate invo ices They agreed that the amount was correct They are incorrect in their assumption that they have not been correctly refunded They are unreasonable and extremely difficult They refused to have any meeting in person to discuss any of the bills and settle reasonably Any money that was withheld paid off shipping charges and outstanding balances The amount was agreed upon in writing and 2 month later they are still at it