L & L Exterminators, Inc.

Initial Business Response /* (1000, 13, 2016/09/26) */
[redacted]
I am writing in regards to complaint filed by [redacted] ORIGINALLY CONTACTED OUR OFFICE [redacted] ARRANGED FOR A SURVEY TO BE DONE ON MARCH 23RD. WHEN I ARRIVED AT [redacted] HOME I SAT DOWN TO DISCUSS...

WHAT HE WANTED US TO DO.[redacted] SO I CONTINUED THE CONVERSATION OF MOVING [redacted] THE OPTIONS WE HAVE [redacted] HE TOLD ME HE WOULD GET BACK TO ME.
AFTER SEVERAL WEEKS [redacted] CONTACTED ME [redacted] SAID HE FOUND A PLACE IN [redacted] OUTSIDE [redacted] HE WAS ALREADY TO GO. I WAS A BIT SURPRIDED TO HEAR FROM HIM. I SAID YOUR ALL PACKED [redacted] READY? HE SAYS EVERYTHING IS READY [redacted] THAT HE WAS OUT THERE ALREADY. I SAID FINE I WILL DO UP ALL THE PAPERWORK ALONG WITH THE ESTIMATE [redacted] EMAIL IT TO YOU. I CONFIRMED THE ORIGINAL EMAIL ADDRESS HE GAVE ME FROM THE TIME I VISITED HIM AT THE HOUSE WHICH WAS [redacted] HE THEN GAVE ME THE CONTACT NAME HERE IN [redacted] AS TO CALL [redacted] MAKE ARRANGEMENTS TO LET US INTO HIS HOME IN [redacted] HIS NAME IS [redacted] DONNIE MARSHALL WAS TO PICK UP SHIPMENT
AT RESIDENCE. I HAD ONE OF OUR GUYS MEET [redacted] (THE DRIVER) AT THE RESIDENCE IN [redacted] ALONG WITH [redacted] NOTHING WAS PACKED, I WAS GETTING PHONE CALLS FROM [redacted] TRYING TO CALL [redacted]. I FINALLY REACHED [redacted] ASKED HIM WHY NOTHING WAS PACKED WHEN HE TOLD ME IT WAS. [redacted]. I CALLED HIM RIGHT BACK [redacted] TOLD HIM WE CAN PACK IT BUT WOULD HAVE TO CHARGE HIM. HE HUNG UP IN MY EAR. I THEN HAD [redacted] IN OUR OFFICE CALL HIM [redacted] AT THIS TIME THAT IS WHEN [redacted] BECAME INVOLVED.
AT THE END OF THE DAY THIS HAS BEEN VERY DISAPOINTING AS I FEEL [redacted] HAS NOT BEEN TRUTHFUL [redacted] IS JUST TRYING TO TAKE ADVANATGE IN WHATEVER WAY HE CAN. [redacted] I HAVE LOTS OF PAPERWORK TO PROVE I HAD TRIED TO GET IN TOUCH WITH [redacted] THAT I DID SEND HIM PAPERWORK [redacted] A COPY OF THE ESTIMATE TO HIS EMAIL BEFORE MOVING HIM [redacted] HE WAS WELL AWARE THAT PACKING WAS NOT INCLUDED.ALSO HE SAYS HE IS MISSING A TV BUT THE DRIVER DID NOT MOVE A TV [redacted] NEVER HAD IT LISTED ON THE INVENTORY. THERE WAS ONE ON MY ROOM X ROOM SURVEY THAT I DONE ON MARCH 23RD THAT WAS IN THE LIVING ROOM BUT I HAVE NO IDEA IF [redacted] REMOVED THAT HIMSELF WHEN HE LEFT FOR [redacted] OR IF SOMEONE WAS IN THE HOUSE IN THE 2 MONTHS PRIOR THAT I WAS THERE ALL I KNOW WAS THAT THE DAY THE TRUCK WAS LOADED THERE WAS NO TV PUT ON THE TRUCK. AS FOR THE ITEMS THAT ARE PACKED [redacted] BROKEN, THAT WAS PACKED BY [redacted] NOT BY OUR STAFF [redacted] IT IS CONSIDERED OWNER PACKED. FOR LEATHER FURNITURE WE DO NOT WRAP THEM IN PLASTIC, THEY WOULD HAVE BEEN PADDED WITH OUR MOVING PADS. [redacted]S ORIGINAL ESTIMATE WAS BASED ON 3,296 POUNDS AT AN ESTIMATED CHARGE OF $[redacted] THE ACTUAL WEIGHT WAS 3,108 POUNDS AT A COST OF $[redacted]. IF [redacted] THINKS [redacted] IS OWED ANYTHING FOR THE TIME HE SPENT PACKING THEN THAT IS UP TO [redacted] TO LOOK AFTER, NOT FOLEYS OR [redacted] VAN LINES. WE RUN INTO LOTS OF DIFFERENT SITUATIONS HOWEVER THIS IS A FIRST LIKE THIS ONE. WE HAVE NO PROBLEM HELPING PEOPLE PACK [redacted] WE WOULD NEVER NOT PACK SOMEONE THAT WE AGREED TO, MAKES NO SENSE. AT THE END OF THE DAY WE DID WHAT WE WERE SUPPOSE TO DO. WE FELL WE DONT OWE [redacted] ANYTHING [redacted] WISH HIM NOTHING BUT THE BEST OF LUCK IN [redacted].

Initial Consumer Rebuttal /* (3000, 15, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
I am a priest in good standing with the church and my Bishop will also confirm this.
[redacted]